Sebastian Krzewiński Community Champion

Hi Michael It require add comment during transition.

Hi @Michael Arndt You can set comment required validator on transition (link). You must remember to add on transition screen with comment field. Regards, Sebastian

Hi @Erik Macias Did you try startOfDay and endOfDay functions? assignee =username and resolutiondate <= endOfDay() and resolutiondate >= startOfDay() This will show you what issues was resolved by specific users. Regards, Sebastian

Hi You can do this but only with add-ons. For creating issues on transitions you can use: - https://marketplace.atlassian.com/apps/697735/create-on-transition-for-jira?hosting=server&tab=overview - https://marketplace.atlassian.com/apps/5048/jsu-automation-suite-for-jira-workflows?hosting=server&tab=overview -…

Hi @Shaikh Arif Mohd Mondal Did you try filter results gadget on your dashboard? https://confluence.atlassian.com/jira064/adding-the-filter-results-gadget-720416922.html Regards, Sebastian

Hi @Mohammed Muzammil There is many ways how to upgrade JIRA. Best practises are create JIRA copy on test environment, make test upgrade, test everything and then make all steps from test upgrade upgrading JIRA on production. You can do this by downloading .bin file and take all steps with embeded wizard. I prefer download…

Hi @Amy This is standard JIRA export limit. To resolve this please check docs - https://confluence.atlassian.com/jirakb/exporting-a-filter-result-containing-more-than-1000-issues-191500982.html Regards, Seba

Hi @laknath Message shows that you don't have filled required filed (HBB Expected Start Date). There are two possibilities that you don't see this field: - field is not added on create issue screen - JIRA Admin should add this fiield - field is hidden by you in screen Configure fields options (right top corner - button…

Hi Karl As you described everything works ok with JIRA. JIRA convert every email that appear on mailbox. If JIRA recognize in email subject issue key, mail body is added as new comment to issue. If not - JIRA create new issue. So if someone send message to jira email address and other person also forward this email to jira…

I see now that you want add it in trello.

Hi Julian Please explain what do you mean "unable to add comments to any card"? Do you want to add comment fields to card layout or issue detail view? Regards, Sebastian

Hi Jyoti It is hard to achieve without extra add-on. I use for this automation for jira (link). Regards, Sebastian

Hi Tibor Please check that user, who shouldn't see this project is not member of: - internal users - PJ Abatement... - project role atlassian-addons-project-access Regards, Sebastian

Hi Ayose Did all comments are added in the same way (only comment, comment on transition)? I think, you should create support issue because without screenshots and more informations it will be hard to help you ;/ Regards, Sebastian

Hi Angelica, Sure! Let's do this like you wrote :)

I hope that my question help you :) If it was, please mark my answer as accepted :) Regards, Sebastian

Hi John Did you try this - https://confluence.atlassian.com/servicedeskserver038/configuring-the-customer-portal-935909243.html#Configuringthecustomerportal-addTransitionsAddtransitions ? Regards, Sebastian

Hi * scenario 1 - close parent issue when you close last subtask - use post function on subtask's resolve/close transition - https://scriptrunner.adaptavist.com/5.4.45/jira/builtin-scripts.html#_transition_parent_when_all_subtasks_are_resolved * scenario 2 - allow close issue when all subtasks are closed - you can use…

Hi @Chris Headford Please chceck workaround from this issue: https://jira.atlassian.com/browse/JSDSERVER-43 When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments,…

Hi Jason I think that only SSO solution will answer your question. Regsards, Sebastian

Hi Yes, it is possible but you need add-ons to do this. Thera are plenty of add-ons that can do both scenarios. I use script runner to achieve both scenarios. Regards, Sebastian

Hi Did you try remove restrictions from space administration? https://confluence.atlassian.com/doc/page-restrictions-139414.html#PageRestrictions-Viewallrestrictedpagesinaspace Regards, Sebastian

Hi Download fresh install. There you have server.xml file :) Regards, Sebastian

Hi Jennifer Unfortunately JSD out of the box don't provide such solutions. You must use add-on to do this. I tested Translations for Jira Service Desk and it looks very promising. Regards, Sebastian

Hi Jungeun Kim You don't have permissions in this project and/or JSD license assign to your account. On Picture #1 you can add comment from Customer portal view as JSD customer. For this you don't need permissions and license. To add comment directly (not from JSD Customer portal) you need permissions and JSD License. Ask…

Did you try check this in notification helper? https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html#JiraAdminHelper-NotificationHelper

Hi Patrik Without add-on it will be hard to achieve. I think you can check Automation for JIRA - Cloud lite. It is free add-on. Maybe this will help you. Regards, Sebastian

Hi Ayose As I understand you - specific user add comment to issue and sometimes JIRA send notification about comment and sometimes - not. Could you tell to who issue commented event should send notification? Also could you show both issue scenarios? Regards, Sebastian

Hi Vasan First, check custom field context (link). There you can see that CF is visible for certains projects and/or issue types. If it limited you can make it global or create second context. Second, please check that this custom field is added to screens in projects. Regards, Sebastian

Hi Vivan As I know created custom fields are by default available for every project. Can you tell us more details? Is it Cloud or Server JIRA? If Cloud, what type of project do you use (standard or next-gen)? Regards, Sebastian