Sebastian Krzewiński Community Champion

Hi @John Doe ! With JSM out-of-the-box it will be very hard. Please take a look on apps that extend admin ability portal customization. 1. Portal UX - https://marketplace.atlassian.com/apps/1218481/refined-for-jira-service-management-cloud?hosting=cloud&tab=overview…

Hi @Arvindh Raj Neelakandan 1. Database is on the same server as application? DB Config is the same? 2. Application is working on the similar server (same HDD type, same RAM and CPU values)? For me it looks like issues with server (worse parameters than previous one) or disk issues (slower disk) or wrong db configuration.…

Hi @Margarita Korolkova Looks like and issue with your instance. Did you check this with your Jira admins? 

Hi @Sree Make sure that checkbox "Add to existing values" is checked. Regards, Seba

Hi @Cedric MAERTENS Did you try to use Send web request action and use there jira rest api? - https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828…

Hi @Ani Cvetanova Please ask atlassian support (https://support.atlassian.com). They will be aware about all issues that they currently have and maybe they will have a solution for this. Regards, Seba

Hi @Colin St Rose Article applies only for Server/DC instances. As I know you can't do the same on Cloud instance Regards, Seba

Hi @Jason Liu Out of the box jira don't have feature like you described. You need to use add-on that extend workflow capabilities. Please check what apps you have on your instance. This you can achieve with Script runner or JMWE or JSU app. Regards, Seba

Hi @Aurimas Lesmanavičius I'm not quite sure what do you want to achieve. Can you explain it more? Regards, Seba

Hi @Adem Kaya In trigger (WHEN) you cannot add condition). After WHEN please add branch and condition in each branch where you will limit to issue types that you need. Regards, Seba

Hi @Troy Edmonds Please check: * customfield is added on screen in JSM project * customfield is added on request form * customfield context allow displaying it on your JSM project Regards, Seba

Hi @Marcel.Kraus I'm afraid that is not possible. Status categories in jira have 3 colours: * grey - to do category * blue - in progress category * green - done category It is not possible to change status color for one particular status. Regards, Seba

@Hira Ahmed Shaikh here you have a tutorial how to add comment field on transition - https://confluence.atlassian.com/jirakb/how-to-add-a-comment-during-a-workflow-transition-and-make-it-mandatory-779160682.html Let me know it that works for you.

Hi @Michał Kress Welcome to the Community. Next time, please add post in english. Most of users here are not speaking polish like you and me ;) Posting in english increase chances for reply. Answering your question - I guess that your issue is added photo to existing and new issue. To be honest I don't know what can be a…

Hi @Hira Ahmed Shaikh Are you displaying comment screen on transition? It looks like you are adding comment and then transition issue. This scenario will not work. Regards, Seba

Hi @hei.liu So far 7.19 is only LTS for Confluence. You can check versions on https://confluence.atlassian.com/doc/confluence-release-notes-327.html Regards, Seba

Hi @ks_hyeon I think you need to talk about this with Atlassian Support (https://support.atlassian.com). It looks like an issue with your instance.

Hi @Nancy Gabriel Project archiving is only available on Premium and Enterprise plans. Please make sure that you are using one of those plans. More info - https://support.atlassian.com/jira-cloud-administration/docs/archive-a-project/ Regards, Seba

Hi @Domi I'm not sure that you can do this via automation but please check any issue with those colours set if value exist in a ticket via rest api. If yes, you will be able to do this via automation. Regards, Seba

Hi @Nizamudin Dawood Sheriff In Jira Cloud you can't block someone if user is login on device not provided by company. I'm afraid that it is impossible. In my opinion your company need to spend more time on education about security threads and why users need to use company devices for their work. Regards, Seba

Hi @Amit Shaw How did you solve fields visibility on forms? By add-on? If yes, maybe this add-on have ability to make fields mandatory. In the past I used Script runner to achieve that but error message wasn't so good and make lot of confusion for the users. By default, JSM don't provide something like that (conditions for…

Hi @Vineela AK How did you change priorities? By changing name or add new one and delete old one. Regards, Seba

Hi @Natalia Kuklich Why you don't want to add screenshots to attachments? It is not possible in jira to create field that will be working like attachments. Regards, Seba

Hi @Kortüm Thomas I'm not sure that you can list it somewhere. Based on https://support.atlassian.com/jira-software-cloud/docs/manage-filters/ you can list filters and see sharing but this don't tell you where filter is used. Regards, Seba

Now I understand. Major incident is a value in custom field. You can create a rule like that: 1. When - issue created 2. Condition - priority is Highest 3. Edit issue action - choose field where you will set value "Major Incident"

Hi @Flaviu Dan How look relation between Incident and Major Incident and when it is set up?

Hi @Kevin Anderson It is not possible to achieve in Automation for Jira. Regards, Seba

Hi @Talib Usmani are you able define what tickets should be create again? Without that it will be hard to achieve this.

Hi @Christopher Skoropada _Appsvio_ Listing assets on customer portal is only requirement that I have right now.

@Talib Usmani this is an example from automation library from Jira. You can use it.