Sebastian Krzewiński Community Champion

Hi @Jagadeesh K Do you meant this doc - https://confluence.atlassian.com/adminjiraserver0900/upgrading-jira-data-center-with-zero-downtime-1142254789.html ?

Hi @Akhil Namdev Question is - do you have creator's origin email address? If you can have it somewhere (e.g. in description) you can use automation to get email address and set is as variable and use it in Send email action. I didn't test it but I would try go in that direction. Regards, Seba

Hi @Vansh Jain What do you mean by saying "I tried removing the severity field from the jira software project"? Did you remove it from screens only? Error message said that you have set Severity field as required. It can be set on workflow transition (Create transition) or in Field configuration. Please check those places.…

Hi @Richard_Donnell This is not possible to make redirections in JSM. You can do that by creating proxy and redirect your urls to JSM urls. Regards, Seba

Hi @Khammampati Surendra You can do that by exporting and importing spaces. Please read below community threads about that: - https://community.atlassian.com/t5/Confluence-questions/How-to-transfer-a-Confluence-Space-to-another-Confluence/qaq-p/1760451…

Hi @Bhanu KN You will be able to proceed upgrade with DC trial. You need to remember that DC license is subscription type which mean that after 30 days trial you need to buy DC license. In other case your instance will be blocked. Going back from DC to server license is not possible of course. Regards, Seba

Hi @[deleted] You can find everything in Confluence rest api docs: - space perm - https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-space-permissions/#api-spaces-id-permissions-get - page restrictions…

Hi @Vincent If on your Jira instance are you able to see projects that shouldn't be there you need to contact with Atlassian support (https://support.atlassian.com). Looks like security bug. Based on your description it looks like you create new account on existing site and there is more users. Regards, Seba

Hi @shivani shirguppi What do you mean? You want to add values to radio button field or add column on board? Regards, Seba

Hi @Nick Sapsead I'm afraid that it is not possible. I found this ticket https://jira.atlassian.com/browse/JRACLOUD-75868 and it's still in Gathering interest status :/ Unfortunately you need to think about add-on :/ Regards, Seba

hi @Kevinn Cheng Message say that you don'y have assigned JSM agent license. Some JSM data require this license. Regards, Seba

Hi @Namrata Kumari You can use User condition (https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#User)

Hi @Matan Bichacho ! Idea - use automation rules to setup security level based on your fields. To do that you need to create sec levels for each group and set it in a ticket when Department will be set/change. Regards, Seba

Hi @UMONS I found this ticket which say that JSM is not supported in migration assistant tool (https://jira.atlassian.com/browse/CLOUD-11337). As a workaround Atlassian is pointing to use site export and site import feature in order to import Jira Service Desk projects to a cloud site. Regards, Seba

Hi @Yehuda Vago Hard to say what is wrong. First what I would check is if I'm using cmd+c/cmd+v instead ctr+c/ctrl+v shortcuts. You can try to restart web browser and your macbook and re-check if issue exist. Regards, Seba

Yes you can contact with Atlassian support even you have free license.

Hi @SIGLA Did you migrate users with all groups and permissions? Here you have some info about migrating users to cloud - https://support.atlassian.com/migration/docs/migrate-users-and-groups/ Here you have some info about migrating JSM to cloud -…

Hi @Asmath Basha S But why? IMO it looks like losing lot of important data. From technical point of view this can be achieved by using Rest API. You can get all comments and delete them. You can use automations for that (Web requests) but there will be lot of work IMHO. Better way will be to use script for deleting and…

Hi @Raul Depend what Script runner features you want to cover with new app. Only JQL is what you are looking for?

I see 2 scenarios that you can make in a parallel. 1. Create automation rule that every Whitelist request on your project will be solved with comment about new ticket on project B. And in the same time you will create ticket on project B (visible from portal) 2. Put a banner on form that this request should be created on…

Hi @KANAKARAJ C Can you explain why ticket from portal A should be visible on queues on portal B? Regards, Seba

Hi @Lena Schneider Please raise request on Atlassian support page (https://support.atlassian.com) and set highest priority. This will be the fastest way to solve that by Confluence/Atlassian Team. Regards, Seba

Hi @Ranosys Dev Please read this doc how to make jira software cloud public open - https://support.atlassian.com/jira-cloud-administration/docs/prevent-or-remove-public-access/ 2nd option is to have Jira Service Management in your organisation but is recommend for solving customers (externals without license) issues. Not…

@Ranosys Dev you need to enable new product (Jira Service Management) in your organisation. You can have it for free for 3 agents (users resolving issues). Please see details - https://www.atlassian.com/software/jira/service-management/free

@Jason Chayer you can't do that. Only "categorization" that you can have is to divide relases under "Released" and "Unreleased"

@Jason Chayer I don't think that this is possible via JQL. IMO the best and the fastest way will be to get it via Rest API.

Hi @Ranosys Dev All users that need to have ability to "work on issues" (e.g. be assigned to a ticket) must have assigned license. Regards, Seba

Hi @Eliwan.Kook You can use automation rules to modify due date by using smart values. More info: - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/ - https://support.atlassian.com/cloud-automation/docs/examples-of-using-smart-values-with-dates/ Regards, Seba

Hi @María Ferreño Serra As far as I know collaborator feature you can't assign ticket to collaborator user. Everything works like you mentioned about that feature - Collaborator can help agent to solve ticket but collaborator can't do this (change status, be assigned) by themself. Regards, Seba

HI @Jason Chayer JQL helps to filter issues based on some parameters, not fix versions or other data. Only place where you can find list of version in project are Releases. There you can find all details and included issues in version. More…