Sebastian Krzewiński Community Champion

Hi @Rajasehar Why are you creating automation rule when Confluence can update user about changes? Answering your question - I don't remember that exist diff function in smart values. Regards, Seba

Hi @Vladislav Kruták Atlassian Community is not able to help you with this. I requested for Atlassian Support team assistance here. Regards, Seba

Hi @Rajan Kumar Please contact directly with Atlassian support (https://support.atlassian.com). Community is not able to help here if your site is still unavailable. Regards, Seba

Hi @M Purushotham Reddy Based on my knowledge it is not possible with native jira features. To get better time reports you should consider apps like tempo or similar. Regards, Seba

Hi @Eric Vervoordeldonk Looks like a bug. Please try to use {{content.url}} instead {{page.url}} and see if result is the same. If yes, you should ask Atlassian Support (https://support.atlassian.com) to clarify it. Regards, Seba

Hi @Albert Please contact with Atlassian Support (https://support.atlassian.com). They will be able to check if PIN mail was sent or not. Regards, Seba

Hi @Joshua Stokes Moving tickets between project is doable but it will be a mess for customers (switching between portals and changing issue key) and for agents who should work on that. Did you consider that Team B will opening ticket on Team A project and fill questions? As I understand Team A is responsible for a ticket…

Hi @Kevin Bonnet Please contact with Support via https://support.atlassian.com Regards, Seba

Hi @Ignacio Vera Thanks for your tips! It worked! Regards, Seba

Hi @Gor Greyan Thanks for your hints! Regards, Seba

Hi @Bill Sheboy Thanks for your hints! In case of multiple matches please take a look on @Ignacio Vera reply :) Regards, Seba

Hi @Christoph Please check if api token is valid and not expired. Regards, Seba

Hi @[deleted] IMO - 3rd option will be the right one. I didn't hear that automation or assests are able to do this. Regards, Seba

Hi @전승권 Atlassian community is not able to do anything with your sites. Please raise request in Atlassian Support (https://support.atlassian.com). Regards, Seba

Hi @PeterD There is an active incident for many of apps - https://status.atlassian.com/

Hi @Tim W Data transfer is the best option that you can use. Export from xml is tricky and with this you can overwrite your current data so I don't recommend it.

Hi @Puru Rater than cloning tickets did you consider to create board that will be gathering all tickets from board a and b? Regards, Seba

Hi @Fabian Lim Thanks for your reply. Yes, it is not possible. I tested it and conformed with Atlassian and change approach little bit. Regards, Seba

Hi @jesus_garcia This need to be reviewed by Atlassian support. You can raise request on support.atlassian.com. Regards, Seba

Hi @Андрей Калинин Free plan have some limitations and you need to be aware about it. One of it is lower disc space. You need to remove existing attachments or move to paid plan. Regards Seba

Hi @Anthony Pascucci This is something that Atlassian support (support.atlassian.com) should see and solved. I requested for Atlassian support assistance here. Regards, Seba

Hi @Vijaya Rama Rao Palamani Did you consider to use Calendar feature which is included in Confluence? Regards, Seba

Hi @Bart Did you consider to use Collaborator feature or grant JSM agent licenses to your vendors? Regards, Seba

Hi @Pranita Mohan Mahadik By not able to access you mean that you can't login or url is not available for you? Regards, Seba

Yeap. I forgot about it. @Marc -Devoteam- did a great explanation!

Hi @Kevin Vancrutsen As I understand you want to achieve scenario that customer when will receive email from JSM need to see other participants in email, right? As I know this is not possible. You can only see participants in JSM portal when you viewing a ticket. Regards, Seba

Hi @Amir Atadjanov Can you tell us more? when field should be editable for some users? By default it is not possible but for some scenarios you will be able to make a workaround (e.g. field editable in some status). Regards, Seba

Hi @Pehr Wänggård Söderling I'm not sure that admins can modify pdf/word template. IMO - This looks like a bug for me. I requested for Atlassian support assistance. Regards, Seba

Hi @Ohad Orbach As I understand those fields are number fields so you can get value by using smart values {{issue.customfield_xxxxx}}. Here you have more details about smart values - https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/ Regards, Seba

Hi @MAHAMMAD AZEEM Did you use <> in your url? For me this looks like an issue. Did you try use same configuration e.g. in postman or in CLI? Regards, Seba