Daniel Eads Atlassian Team

Thanks yeah! I'm up to the north, so looks like the 183 multi-use path is gonna fit my needs very well. @Daniel Judd that is a great point about water that I wouldn't have considered! It's probably going to be a few weeks yet to save up enough pennies for the bike and the electric wheel conversion, so hopefully the…

Hi Venkat, Just a heads-up that I've removed your contact info from your reply. Community is crawled by Google and posts are open to everyone - I wouldn't want you to start getting spam emails or telemarking calls because of us! Cheers, Daniel

Hi, just following up here. As you've experienced, Community is a public-facing forum where users are able to help each other with questions and offer general advice. It looks like in your case you needed direct support from Atlassian for your licensing issue - I'm sorry we weren't able to get you what you needed sooner!…

Hi Romer! There is an Announcements feature for the JSD customer portal. It's available in both Server and Cloud! Take a peek at the documentation for configuring it. (note that Cloud doesn't have the logo option - just Server) Cheers, Daniel

Hi Jim, Unfortunately there isn't any supported option for the search site verification right now. We do have a couple feature requests open for this: Confluence: CONFCLOUD-58334 Jira: JRACLOUD-68281 Voting on these issues will help our product managers prioritize the impact against other features being requested. And…

Hi Brian, You can make this happen by using ORDER BY updatedDate in your board's filter query: * In the upper right, click the Board button and then click Configure in the dropdown * Click the Edit Query Filter link in the middle of the screen (you won't have this option if you are not an owner of the board - in this case…

Hi Michael, It looks like your organization has an Atlassian Cloud subscription, so I'm assuming you're trying to change your password there. You can quickly do this at https://id.atlassian.com/manage/change-password for all sites that use your Atlassian ID (Community, Jira Cloud, Confluence Cloud, etc). The only exception…

Hi everyone, Just following up that there's an open feature request for this: CONFCLOUD-58334. Voting on the feature request will help our product managers determine the impact of this vs other competing feature requests. And of course watching will let you stay in the loop if there are any updates from our Cloud team.…

Hi all, Just following up on this thread with links to the feature requests for this on jira.atlassian.com: Confluence: CONFCLOUD-58334 Jira: JRACLOUD-68281 Voting on these issues will help our product managers prioritize the impact against other features being requested. And watching the tickets will let you follow along…

Hi Dawn, I took a look at JEMH's documentation and this is supported! Take a look here for examples. Cheers, Daniel

Hi Topher, welcome to Community! I took a look at your Cloud account details. The Portfolio trial isn't able to start because the 7 day trial period for Jira Software is over and there aren't valid credit card details for Jira Software to continue working. If you update the credit card on file, the system can renew your…

That's a sound approach. Cheers!

Hi James, We had a transient issue with the Slack connector last night. It was resolved after a short bit. Are you still seeing the same issue? Thanks, Daniel

Hi Arjen! As Jack mentioned, this is shipped in the Cloud version of Jira Software but is not yet available for Server. There's an open feature request for this you can vote on and watch here. For more information about how Atlassian prioritizes feature requests made on jira.atlassian.com, check out this Community post.…

Hi Phil, My assumption is that unauthenticated requests will run using the server time - you can fetch this from /rest/api/2/serverInfo at the end of the serverTime property. Authenticated requests should run using the timezone set by the authorized users, also fetchable via /rest/api/2/myself in the timeZone field.…

Hi Rupali, Out-of-the-box Jira supports Bitbucket Server as an on-premise git server. If that's what you're using as your git server, then you can follow our documentation to get set up. This is the easiest way to work with git repositories and integrate well with Jira. If you're not using Bitbucket and instead doing just…

Hi Sri, Can you provide more details on what you're trying to do? We have some general examples on creating/retrieving issues via the REST API using curl and showing the required JSON. I'd need to know more about what you're attempting to do (Python script, node.js, etc) to provide a more language-specific example. There…

Hi Hao, I can confirm that web links are currently not accessible in the new issue view. I'd suggest the following: * Leave feedback for our development team that you use this feature. There's a Give feedback button in the new issue view to help shape the development of the simplified view (which is still a…

Hi Juris, Can you help me understand what you're looking to do a bit more? Are you: * Trying to save details from existing groups in Jira back to Active Directory * Trying to use Active Directory groups for permissions in Jira * Something else? Thanks!

Hi Sindhu, If you're looking at a Jira issue, you can get the issue key from the page itself or the URL. Check out the highlighted areas in this screenshot to see where you can copy the issue key from: As for FastPath - that's a piece of compliance software that Atlassian doesn't really have anything to do with. You'll…

Hi James, Unfortunately the order can't be changed right now. Here's the official statement from our documentation about the new Issue View: To choose which custom fields appear in the new issue view, head to Project settings > Screens, expand the appropriate screen scheme, select the View issue screen to configure it.…

Hi Ronan! Jira should still listen on 8080 - this is the best way for it to interact with Apache without causing unnecessary latency. So you will want to make sure that 8080 connector stays in place, but we can limit where the connections to come from so that only Apache talks to it! There's a couple ways to address this:…

Hi Bouke, I've opened a support ticket on your behalf to help out with this licensing issue. Be on the lookout for an email from Atlassian Support with more information and next-steps on this issue. When we're able to get it cleared up for you, I'll post any relevant information here to help anyone else who might run in to…

Hi Merrit, welcome to Community! The shortest answer is "because issues in epics can be from multiple projects". This might mean the issues contained in the epic have different workflows and statuses. This previous discussion thread answers your questions pretty well and in a good amount of depth - have a peek! Cheers,…

Hi Michael, We see behavior like this a lot when there are Github accounts with lots of repositories and lots of commits. Github has an API rate limit that can easily be tripped by trying to pull the commit history (what Jira does when syncing a repo). Your account has 5,000 requests per hour (from all sources - not just…

Hi Roman, You can do this without a plugin! When Jira issues transition from one status to another, they follow the rules defined in the conditions/validators/post-functions of their workflows. * Create a custom field called "Are you sure?" with just an option for yes (radio boxes would be the fewest clicks for the user to…

Sure, you can do this! Server licenses should move without an issue. My recommendation is that you simply remove the active license from Instance B before installing the license on Instance A. You should be able to edit the active license, remove the current value, and save it (putting the plugin on instance B into an…

Hi Nadine, I'll apologize in advance for not totally understanding what you're looking to achieve - these types of questions are tricky when we're working over the internet and not looking at the same screen! On the reporting side, eazyBI can be configured to show issues in nearly any type of chart or graph you can…

Hi Srinivas, I'm not sure from your question, but are you trying to create a board through the REST API and are wondering if these parameters are available? Thanks, Daniel

Hi Przemysław, I think you're talking about the new Jira Issue view, right? If so, you can read more about that feature here. If you'd like to turn it off for now: * Click your avatar to open the profile menu * Click the Personal Settings option * In the Jira labs section, flip the switch off for the new issue view Cheers,…