Daniel Eads Atlassian Team

If I go for option 1 (dbconfig.xml), will JIRA pick up the DB config and connect itself to oracle instead of hSQL? There will already be a dbconfig.xml file in place that instructs Jira to connect to the h2/hSQL embedded database. If you modify the connection parameters in that file, it won't try to use hSQL anymore. If…

Interesting... looks like others have had and solved this exact problem! https://www.instructables.com/id/Turning-a-Crew-Neck-Into-a-V-Neck/ But choosing the styles for swag is also a great option if you've got that power :)

Hi Kathy, For multiple users you're going to want to do separate inserts. As indicated in the article you're going to want to swap out dummyuser01 with the actual offending username. Both statements have unique keys (that long string) that will need to be updated too. So for your first insert, you'll do what you've got…

Hey Jessica, We have a few products where this question could be applicable. Can you help me understand if you're looking to do this in native Jira or in Jira Service Desk by chance? Thanks, Daniel

Hey Aditya, The database can be configured in a file called dbconfig.xml in Jira's home directory. We've got documentation on what goes in this file as well as a sample you can reference and modify. But, even easier than that, you can simply remove or rename the file and Jira's setup wizard will run again when you start it…

Hey Ranjith, It's been a while since I've worked with node and nothing jumped out at me while I read through your code. I find that sometimes it's easier to start with a "known good" call and modify from there. There's another post on Community where someone posted their working node.js code to do just this - that's a good…

Hey Mike, I looked into this some time ago and there weren't any add-ons in the Marketplace that provided this kind of functionality. What we ended up doing in that particular situation was embedding a Zingtree form into Confluence (just using the HTML macro). The ends of the tree took you to the Confluence page relevant…

Hey Shawn, The context path in the server.xml file is where the application server will be listening. Since it's set to /confluence in the example you've pasted, it's likely that the address you'll need to use is http://localhost:8090/confluence - give that a try with Confluence started and see if it serves up. Cheers,…

Hey Ankur, Unfortunately workflow customization isn't available yet for Next-Gen projects. It is on the longer term roadmap though! You can take a look at the recently shipped and coming-soon features of Next-Gen projects here. The note about workflows is on a Community post by one of our product managers discussing…

Hey Thomas, I've looked through the Microsoft documentation you linked and it has you install the Microsoft-provided SAML connector for Jira. We only bundle a SAML connector with Jira Data Center, so on Jira Server you do have to use a third-party plugin like the one Microsoft provides to get SAML support. However, since…

Hey Rob, Sorry you're having trouble with the new Github app! In my testing, the development panel only showed up when there were smart commits related to the Jira issue in question. Example: a commit message like this - MT-123 correct issue with false positives would cause the development panel on MT-123 to appear (but…

Hi Chris, Have a look at the Anchor macro. Even when the heading numbers change in Numbered Headings, the anchor tags will be immutable. The anchor tag will need to be placed on all the pages you're including where the headers are at. When you're linking to the anchors, you just need to make sure the link is for the page…

Unlocked computers are a great source of pranks - fake messages in chat, giving karma to other users... There's even a page you can visit (basically http://hack) on the victim's computer that adds points to their username on a scoreboard of shame. We also have motorized sit/stand desks, so those are another source of fun.…

Hey Timothy, Verifying your domain has some benefits in Atlassian Access and in Jira: * You can set specific password policies for users in your domain * You can change the user's display name and job title * You can change the email address for managed users * Temporary exclusion from 2-factor authentication is possible,…

Hey Jerry, Jira Service Desk (Cloud) does support the customer portal being in different languages. The advantage of doing it this way is that you (and Atlassian) can suggest and verify translations rather than just relying on Google's algorithms and hoping everything translated properly. On the flip side, after tickets…

Hey Bastian, Confluence does some checks to make sure everything is set to the right character encodings. MySQL is notorious for having character encoding issues - let's try ensuring everything is set there and see if that clears things up. * Stop Confluence (if it's not already stopped) * Run the queries from the…

Hi, welcome to Community! Jira will return a 403 for particular requests if the user initiating the action doesn't have permission to do it. For example, from our API documentation about Deleting issues: * STATUS 403Returned if the calling user does not have permission to delete the issue. My suggestion would be to look at…

Hi Simon, This is an interesting problem - it sounds like the installer's java is failing to launch. Let's try a few troubleshooting steps! First, let's see if there are any stalled installer scripts. Run this to search for running java processes: ps aux | grep java This will return any installer process that failed to…

Hey Sam, This shouldn't be a problem if your server has a different hostname (as long as DNS knows where to send the traffic - either the CNAME which is your actual server's hostname, or the IP address for the server which hopefully isn't changing). If you're looking at external accessibility, you should definitely put a…

Hi Paul, Adding collaborators is pretty straightforward! In Jira 7.0 and up, this is done via the Service Desk Team role on the project. * Navigate to the Project Settings for the project you want to add collaborators on * On the left navbar, click Users and roles * In the upper right, click the Add users to a role link *…

Hi Ashwath, Sorry you seem to have found an outdated document or document for an older version! The most recently updated version of the document (for Jira Server 7.12) is available here. One thing to be aware of (not currently in that document) is that you can't take a Cloud -> Server backup for a Cloud instance that has…

Hey, welcome to the Atlassian Community! I have yet to see a straightforward ServiceNow -> Jira integration. In practice, I've found that most companies evaluating one of the two products or an integration between the two usually end up using Jira Service Desk for what they would have used ServiceNow for. That being said,…

Hey @[deleted], I had a look at the one in the spam queue. Unverified option*: it seems like the number of links in combination with percentages is what triggered the spam sieve. It can be pretty drunk some days. We usually check the spam queue once or twice a day to release any false positives, but I think everyone doing…

Ah, in that case this should be easier! You can proxy with nginx instead following this document. I would not recommend running Confluence as a root user. The nginx guide will be similar - Confluence will serve over 8090 on the localhost but nginx will proxy the ports so that you can access it over port 80. nginx will do…

Hi Kirill, First of all, thanks for reporting this initially through Atlassian Support. The ticket you've linked to should help our translators get this right in a future version of Jira. In the meantime, you can modify the translation file and upload it back to Jira. This isn't officially supported by Atlassian as we…

Hi Mark, At present we don't have an officially supported Server -> Slack integration. I am aware of at least one third-party built solution that can provide a summary when an issue key is mentioned in Slack. It's a bot that listens to your Slack channels and also needs access to your Jira server. The bot runs as a docker…

Hi Lekh, I'm not quite sure what you're needing help with. Are you looking for information about billing with a credit card in Confluence Cloud? Or something else? Thanks, Daniel

Hi Burlakov, I see from your previous posts on Community that you're probably running on Server 2012. In this case I'd actually recommend not using the server.xml file to change to port 80, but instead set up IIS as a reverse proxy. IIS would serve port 80 (or 443 if you set up HTTPS) and on the backend, IIS would connect…

Hi Burlakov, Were you able to get logged in to Confluence using the KB article you linked to? Thanks, Daniel

Hi Madhu, If the URL for your Jira is something like <something>.atlassian.net then you are on Jira Cloud and you are on the latest version. You'll also see navigation for your site (blue bar) along the left sidebar: If however the URL does not end in atlassian.net and instead looks more like jira.yourcompany.com, then you…