Daniel Eads Atlassian Team

Hey Dennis, Sorry you had some trouble getting this working the way you expected! There's nothing special about Bug or any other issue type in regards to Slack notifications. If you're still seeing some inconsistency, can you send a screenshot of the configuration? Thanks! Daniel

Hey Disha, welcome to the Community! When you use the "Create issue from" action in Slack to create a new Jira issue, the app should be dropping a notification into the channel that you created the issue from. The notification is visible to all users. If a lot of chatting has happened and the message you're creating the…

Hey Severin, Welcome to the Atlassian Community! There are a few different ways of setting things up to keep info separated between teams. The most straightforward approach is to use a different Jira project for each of the two departments. We've got a getting started guide that should help you understand how projects work…

Hey all, The plugin for Jira Server mobile we're bundling with Jira 8.3 has some significant changes from the early access that was available in 8.0 thru 8.2. Because of some last minute changes, the latest version of the mobile apps got to the app stores before Jira 8.3 was released. As a result, it's possible to get…

Hey @Jonathan Smith , interesting idea - personally I might try and get people used to the new color scheme in Confluence now as the overall look and feel changed enough now (vs later when you upgrade Jira) that people hopefully pick up the new color scheme. But point noted, you can tweak these on the Confluence side until…

Hey Peter, Welcome to the Atlassian Community! I've had a look at the integration offered by Upwork and it doesn't look like there's anything to install on the Jira side (there's nothing listed in our Marketplace for example). From the documentation that Upwork has about their integration, it looks like it just connects to…

Hey @Matt Doar - you are correct, we don't actually officially support/recommend load-balanced LDAP still. Bad assumption on my end! Official references that Jira still should not be using load-balanced LDAP: * KB article * Feature suggestion for Jira Server - JRASERVER-24133

Hey James, We do have an open feature request - API-65 - that more or less describes what you've laid out. I recommend watching that Jira issue to keep up with any progress we make on the suggestion. The mention you made of bringing the Slack history into Jira isn't 100% captured though - it's worth mentioning that in a…

Hey Michael, There is currently a free Hangouts Chat for Jira Cloud integration on the Atlassian Marketplace. The most recent reviews seem to indicate folks have not had luck getting it working in the last few months however. Atlassian doesn't currently provide an official/Atlassian-owned integration with Hangouts Chat. My…

Marketplace search is the best place to try! There are Atlassian Partners who will build custom integrations for you if there are specific features you know you need from an integration. Having administered SharePoint instances in the past, I am a bit curious on what you'd be interested in doing with a SharePoint to Jira…

Hey Sarah, Jira's mail handler will try to match an email address with the first user it finds in its user directory with that email address. Especially if you're an admin, there might be more than one account in the user directory with your email address. Let's check that out first: * Head to the Users page in Jira's…

Hey @Nicole Downes , thanks for reaching out! The info above is still accurate for Jira Server. Do note that this is a bi-directional integration. The Trello cards linked to Jira issues will show the current status of the Jira issue. We don't offer a one-directional integration. For ease of setup, here's how to do it…

Are the group objects you're trying to pull in actually in the Jira Users container in your AD? I believe the space should be ok, but if the groups are in a different container (like if there's only user objects in the Jira Users container) then Jira won't be able to fetch any user groups that the users are members of. If…

Hey David, Here's some thoughts: * You might want to consider increasing the highlighted values for Confluence's heap (from your screenshot). I haven't encountered a lot of instances lately that have run smoothly with the default 1GB and any amount of user-installed plugins. You mentioned that the VM has 8GB, so if…

Hey Bren, I can't speak for your drone, but occasionally the Slack API will hiccup. Usually any issues with the API not responding are transient and resolved in a few minutes or rarely in a couple hours. Are you still seeing the same issue now? More generally, we also offer a direct integration from Bitbucket via…

Hey Jonathan, welcome to Community! The first time users interact with the Jira app in Slack, they'll need to authorize so that the app knows which Slack users go with which Atlassian accounts. Users can do this by typing /jira connect into any Slack channel (since you've got the Jira app installed in Slack). If they're…

Hey Adil, This is currently possible! We've been rolling this out to everyone and if it's not currently available to you, it will be by the end of this week. Assigning issues from Slack is quite simple - you've already got notifications flowing into your channel so you can now assign in two easy steps! * Click the Action…

Hi Lyubo, welcome to Community! This is currently possible! We've been rolling this out to everyone and if it's not currently available to you, it will be by the end of this week. Assigning issues from Slack is quite simple once you've got notifications flowing in to a channel! * Click the Action Menu (...) on the issue…

Hey Michael, Welcome to the Community! I see you've got a couple other recent questions about RAM / hardware specs for Jira. It's difficult to say outright that you should make any specific changes to speed up your Jira instance. There are a lot of factors that affect speed, and every server environment is different. Some…

Hey @Kristine Donate , Sorry about the trouble you saw with notifications! We've fixed this issue and notifications into Slack should be back to normal and showing users again. Cheers, Daniel | Atlassian Support

Hey Richard, There might be a few things that can help you out here. I'm not sure what configuration you've got currently, so I'll go over everything: * Switch the unfurl message style to Compact to make it smaller. You can do this in the settings for the channel (use /jira in the channel and then click the Manage…

Hey Sam, welcome to the Community! We've opened a feature request to track this. Take a look and feel free to watch / vote on the issue. API-118: Post issue preview as reply in thread Cheers, Daniel

Hey Steffen, We've opened a feature request to track this. Take a look and feel free to watch / vote on the issue. API-118: Post issue preview as reply in thread Cheers, Daniel

Just following up to note that we've released this feature recently. The app now lets you create issues from the action menu on a message, @mentioning the Jira bot, or using the /jira command in Slack. Check out all the details here. Cheers, Daniel

Hey Mike! We do have an open feature request for this - API-80 Personal Jira Notifications in Slack. Take a peek and feel free to vote / watch the issue if this matches what you're looking for. Cheers, Daniel

Hey David, I went over this request with Trevor and we have opened a feature request for it on our public Jira. You can watch and vote for it here: https://jira.atlassian.com/browse/API-115 Cheers, Daniel | Atlassian Support

Hey there! I'm not able to reproduce this behavior with the default settings on macOS with Chrome. Can you let me know what OS you're using, as well as what browser? If possible, a screenshot would be helpful to see this in action too! As a quick tip, Chrome and Firefox both have a built-in "paste as plain text" option…

Hi Frank, Since Cloud users can be members of multiple instances, password policies are set at the email domain level rather than at each individual Jira/Confluence instance. I'm guessing from your previous question that you've already gotten familiar with Atlassian Access (formerly known as Identity Manager). That's how…

Hey Ido, I've opened a support request on your behalf to provide this info. Be on the lookout for an email from our support portal shortly - the message will contain the email addresses of the users who are using the authentication methods we've turned off. You'll want to point those users at this knowledgebase…

Hi Arunkumar, I've opened a support request on your behalf to provide this info. Be on the lookout for an email from our support portal shortly - the message will contain the email addresses of the users who are using the authentication methods we've turned off. You'll want to point those users at this knowledgebase…