Daniel Eads Atlassian Team

Hey Lu, It's been some time but I just wanted to follow up since you've not received an answer yet. The tricky bit with @mentions is that there's no guarantee between Jira and Slack that an @handle is the same in both applications. Under the hood, both Jira and Slack use unique identifiers that have a different format.…

Hi Claas, welcome to the Community! The particular app you are looking at is provided by WISOFT, an app vendor. I've looked at the marketplace listing for it and while it doesn't mention personal notifications there, I was able to find that this app should allow a user to receive personal notifications by looking at the…

Hi Andrea! Currently the fields written to the issue from Slack are limited to those you mentioned - custom fields aren't yet available. We do have an open feature request to track this however; you can watch and vote on it here: https://jira.atlassian.com/browse/API-157 Outside the official Jira Cloud for Slack…

@mmickells and @Eduardo Gutiérrez Silva - our team is looking at the error to see if they can reproduce it and determine the cause. Would both of you be able to double-check that the git extension is active in VSCode and not disabled? Thanks much!

Hey Tyrone, As of right now, there's not a way to configure which field are in the new issue prompt in Slack. We do have an open feature request for that functionality though, which you can vote/watch/comment on here: jira.atlassian.com/browse/API-88 While I understand the ask might seem pretty straightforward for that…

Hi Mario, welcome to the Community! I definitely understand the use-case and the need to get a channel running as fast as possible per-incident. With the official Jira Cloud for Slack app, we don't have the functionality to create a channel (either automatically or manually at the moment) but we do have a feature request…

Hi Tom, The templates gallery is set up for use with Confluence Cloud, using the new Cloud editor. Server uses what we're now referring to as the Legacy editor (in Cloud terms), so the new gallery doesn't translate directly for Server use. You could open template pages from the gallery in a Cloud Free site, then copy/paste…

Hi Pierre, Great question. If you're sure-moused and can select/drag in a single motion, the Description field won't flip to edit mode. Reproducing the behavior you mentioned though, I did find myself clicking without selecting sometimes which inadvertently triggered Edit mode. There is a way to turn this off, but it will…

Hello @johan ! The difference you're seeing here is that a full URL will trigger a preview for any issue in a connected Jira site, while the /jira command only matches issues for projects that have an active subscription for the Slack channel you're in. You can confirm that the Slack channel doesn't have a subscription to…

The Codebarrel Jira from before the merger into Atlassian (AUT tickets) doesn't have watching enabled. Any new bugs or feature requests around Automation are being filed in jira.atlassian.com now. The team is moving pretty quickly through the AUT tickets, so there will be less of these over time and the ones that you see…

Hi David, Have you considered changing the date format for your Jira site? Instructions for changing the date format in Jira Cloud are here. This is a site-wide change; it will affect all the date fields for all your users. Cheers, Daniel

Edit: many users have found that installing Git on the workstation running VSCode resolves this error. * Download link for git-scm for Windows users -------------------------------------------------- Hey, welcome to the Community! I haven't seen that error before personally, but would love to help you get VSCode working…

Hi Ajay, welcome to the Community! I can see this curl command matches what's in Slack's 'hello world' tutorial. There are some prerequisites to sending a notification like this in the guide; an app already needs to be set up in your Slack instance to generate a webhook URL and connect it to a channel. Are you able to run…

Hey Christopher, welcome to the Community! The feature you're describing is an issue preview or unfurl: To get this working, you'll need to connect your Slack channel to a project in Jira. Each Jira project that you want to have unfurls for will need to be connected to the channel. * Type /jira connect in the Slack channel…

Hey Ryan, We had a bug in the onboarding wizard which caused "Former User" to create the test space on new Free instances, leading to the situation you see where you can't regain access to the space to delete it. This bug has been fixed for new Free sites, but if your site was created during the period where the bug…

Hi Akhtar, welcome to the Community! Is this screenshot of the issue search results page? On my machine, the buttons are currently aligned and visible: I'd like to gather some more details and see if we can figure out why they're appearing differently for you. Would you be able to provide this information? * What operating…

Looking through the log file, I see some signs of potential permission issues. You mentioned starting it again, but we see this line: 2020-04-07 07:37:39,951 WARN [Catalina-utility-1] [com.atlassian.config.ApplicationConfig] setApplicationHome Application home does not exist. Creating directory:…

Hey Sebastian, I've tried an offline installation of the plugin to see if the definitions it used require internet access: It appears to come with rules already loaded! But I would say that typically the "Find new apps" page will throw an info banner at you if it can't connect to the internet (or at the very least, just…

Hey Brian, I see your site is currently on the Standard plan, which means you're eligible for standard support. Given the information you mentioned about the error you're seeing, I think it would be best if we could review the logs for your Cloud site. This requires your permission (granted when you create a support case)…

Hi Sue, Unfortunately creating new space templates with the legacy editor is no longer possible. You can create individual blank pages using the legacy editor by selecting the legacy editor template on page create. Are there any particular features of the legacy editor that you need on templates that aren't available in…

Super, progress! The most common cause for dashboard problems is the base URL configured in the application not being the same URL that Jira is actually serving itself from. If you're serving SSL now, that's probably the cause. First, can you check your server.xml file to see what URL you're serving Jira from? If you…

Hi @Danisse - I've noted the question you asked independently and will respond over there. Cheers!

Hmm, in that case I would consider Slack an extra step in the chain and look at just creating an issue based on the RSS feed (instead of a message from Slack's RSS reader). Some SaaS options: * Zapier * Automate.io Host it yourself: * Rss2Jira 

Hey all, The feature request for bulk processing of issues in Cloud was transitioned from "Backlog" to "In Progress" on April 22. We're hoping to have this available soon, as noted in this recent article 79 Questions and Answers about Jira Automation . If you want to keep a closer eye on the progress of this feature, you…

Hi Sam, I like to start with /jira manage in the Slack channel I want to adjust notifications in - that's probably the fastest way to see which Jira projects are linked with the channel. From there, you can see what the current notification settings in Jira. Can you have a check to make sure the right projects you expect…

Hi Premduth, You'll receive notifications about changes to any pages you're watching in Confluence, and there is no global setting to just stop receiving email notifications. Some areas you might want to check: * Click on your avatar (top right) and then Watches: This will show you a list of all the pages and spaces you're…

Hi Willie - what version are you running currently? If it's 7.something, then 6.15.10 would not be an upgrade you can do. I'll provide a download link once we know what version you're currently on - I want to make sure you get the right version recommendation :)

Hi Vikash, Thanks for your interest in the partner program. I've checked with our Channel team and explanations were provided in reply to the application and additionally by our support team. There are additional considerations beyond the certification requirements; please review the communications you received for more…

Hey Willie, it's not silly - always good to be sure when applying bugfixes! Breaking down the information from the CVE, here's the snippet about 6.15 affected versions: version 6.15.0 before version 6.15.5 Explicitly this means: * 6.15.0 * 6.15.1 * 6.15.2 * 6.15.3 * 6.15.4 Releases in 6.15 after that would all contain the…

Thanks for confirming. Looks like the underlying command for that pipeline is cp - on this particular line in the pipe we can see the cp command. As it's currently written, this pipe can't utilize rsync. There are a couple options: * Use the rsync deploy pipeline I linked above * Fork this pipeline and modify it to use…