Daniel Eads Atlassian Team

Hi Jeff, welcome to the Community! I see you've also opened a support case and one of our customer advocates has started troubleshooting privately. Our email system will stop trying to send notifications to addresses if the receiving mail server reports errors (in order to not overwhelm the receiving mail server with…

Hey @Stavros , welcome to the Community! I see you've already got a Cloud site set up. That's great, and I'm excited that you're working on an app! For sample data, you can try a Chrome extension called the Atlassian Populator. It's a bit dated, but still mostly works at this point assuming you create issues in projects…

Hi @Krishna S B , welcome to the Community! For this purpose, I'd recommend using the MSI installer, which is available here as Sourcetree Enterprise. In addition to offline installation, the msi version also has a couple flags available (documented on this knowledgebase page ) to support a silent and automated…

Hi all, I'm sorry you've had some trouble with service interruption on your Ubuntu 14.04 servers. This was a scheduled change to remove some less secure cyphers from Bitbucket Cloud - announced in February on this blog post. I would suggest that Ubuntu 14.04 is past its end-of-life, so I do have concerns about recommending…

Hi @Prasad Shiraskar , The native Jira Cloud for Slack integration that comes preinstalled in Jira Cloud is currently designed to use whoever creates the issue from Slack as the reporter. With the native integration, you would need to open the issue in Jira after it was created and manually change the reporter. However,…

Hello everyone, I'm sorry for the trouble you had loading images in Jira. During the timeframe of this question and all the follow-up comments, there was an incident with our media service that impacted the upload and viewing of images. Details of the incident are available on our statuspage here, but the incident was…

Hi Ryan, welcome to the Community! There is built-in functionality to create Jira issues in Confluence by highlighting text, and then selecting "Create Jira issue" on the popup that appears. More information about this feature is available in our product documentation. Additionally, there is an open feature request to…

Hi @macintacos , Unfortunately you've outlined the possibilities with the livesearch macro; it can only limit against spaces or specific page labels. A feature request was open in the past about potentially restricting the macro to a specific page tree, but was ultimately closed due to limited interest. While I don't know…

Hello @Trent Alton Calvert ! The address used by Jira to write links comes from its configured base URL, set in the administration interface. It's possible to browse Jira if this value isn't correct, but you'll notice things like dashboard gadgets not working correctly and various links written by Jira (such as the ones in…

Hello Nipun, welcome to the Community! I see you've tagged this question for Bitbucket Server, and I also don't see an account associated for you with Bitbucket Cloud. Given that, I'm fairly confident you are indeed trying to get into a Bitbucket Server instance, which would be totally maintained and administered by your…

Hi, welcome to the Community! What version of Confluence was your backup originally taken from? Did it use external user management? How was the backup taken? When you say blank - do you mean that all tables starting with CWD in the database simply have no rows? Or do you mean that they also have no columns as well? It's…

Hi there, welcome to the Community! By files - I'm going to assume you primarily mean Word documents. Is that right? The process for importing Word documents to Confluence using the native tooling is done on a file-by-file basis in both Confluence Server and Confluence Cloud: * Import a Word Document Into Confluence…

Hello there, welcome to the Community! Oracle stores dates in a specific format down to the second. The NLS_DATE_FORMAT parameter controls what you can expect for default input/output of dates - there's a good explanation here on how this shakes out for Oracle databases and what you can expect when trying to modify this…

@Maria Gabriela , welcome to the Community and thanks for noting the issue. For a short period during the timeframe when you asked the question, we experienced an issue with our media service which prevented new uploads. Things should be back in working condition now. The specific incident is linked here , and more…

Hi Jonas, That file is correct. The latest versions of the MySQL driver no longer seem to have -bin appended after the version number. What's important is that the driver is in .jar format, as Confluence will attempt to load any .jar java libraries in the lib folder during startup. I will note that our documentation says…

Hello Juan, According to information in a previous issue related to the changelog parameter, calling an expand on the changelog using a query string is limited to to the most recent 100 changes. You'll need to use the full changelog endpoint to retrieve all the results: /rest/api/3/issue/{issueIdOrKey}/changelog The…

Hi @DanGhe , welcome to the Community! Unfortunately site renames must be done by Atlassian Support, and require a case in our support portal. Since Cloud Free sites aren't eligible to open support cases, this also means that Cloud Free sites aren't eligible to undergo a rename. There are a couple options available: *…

Hi Reem, welcome to the Community! Unfortunately Confluence currently renders updates for the roadmap planner the way you see in email notifications, and there are no selectable options to change this. We do have an open feature request to improve how the macro looks in emails: CONFCLOUD-36732 Roadmap Planner macro does…

Hi Jay, welcome to the Community! To add a little more flavor, I'd like to note that the next LTS version of Jira will be 8.13, and we are targeting October for its release per our previous announcement. According to Github's deprecation notices, the first round of shutoffs of the legacy methods won't occur until November.…

Hi Jeremy, Looking over this question, you've marked your own answer accepted so I just want to double-check that things are sorted out for you. It sounds like you were using the Jira Server (non-Data Center) docker image. Is that right? If so, yes - switching to Data Center would be necessary. A quick way to do this since…

Hi! I just wanted to provide an answer on this question based on the resolution of the support case that was opened - this can be helpful to people browsing the Community who encounter an error like this in the future. In this case, licenses were purchased for Jira Software and Jira Service Desk, but a Jira Core evaluation…

Hi Ralf, I'd be inclined to try and solve this using Automation for Jira, which is an Atlassian-owned app that runs on your local Server instance. You can play around with the rules and see what actions are available even before installing by heading over to the rule playground . Depending on your invoice system's API,…

Hi Bernie, I'm glad to hear the learn-from-home materials were helpful to you! We do have a Training and Certification collection right here on Community if you'd like an easy way to put something up. You can browse through the collection to see examples of what other folks have posted from their notes, thoughts, or ways…

Hi Zuheab, welcome to the Community! The process for importing Word documents to Confluence using the native tooling is done on a file-by-file basis in both Confluence Server and Confluence Cloud: * Import a Word Document Into Confluence (Server) * Import Content into Confluence Cloud While you can add documents as…

Hi @Bearcat M. Şándor ! Quick and easy answer - nginx isn't configured to point at Jira with your current setup. Remove line 3 from your nginx vhost file (don't redirect https requests in a circle) and add this: ## Proxy configuration location / { # By default, JIRA serves on 8080 but in your instance, you've got the HTTPS…

Hi @Karthikeyan Kaliappan , I don't see an issue adding multiple applications in the same availability zone. This would be similar to just deploying a single application the way you've described - the second availability zone is there for failover in the rare case that something happens in the primary zone. The only…

Hi James, The native SAML connector is limited to the Data Center version of Confluence (it is available in single-node Data Center in addition to clustered). For Confluence Server, you would need to make use of one of the multiple SAML plugins for Confluence available on Atlassian Marketplace. While we don't currently…

Hi @Bhagavan goud , Just looking to follow-up - was this an error you encountered with Jira Cloud as your question was tagged? Or are you doing some development work with one of our Server products and got stuck somewhere along the way? Additional information would be help to provide some guidance. Cheers, Daniel |…

@Move Work Forward we are in the midst of a transition of the app to Atlassian, per our partnership agreement with Microsoft.

Hi George, The switch to browser-loaded issues was done primarily for performance reasons. It results in a faster pageload for the user accessing the page (as the rest of the page can paint in the browser while the issues are still being returned) and prevents bottlenecks on the application server side so a slow-loading…