Daniel Eads Atlassian Team

Hi @Gintaras Misiunas , welcome to the Community! If you're using the official Jira Server for Slack app, you can add multiple project subscriptions. The Slack integration settings can be accessed from the Project's settings, or from the global "Slack" page in the Integrations section of the Applications tab in Jira's…

Nice @Svenja Lorenzen ! I like how this implies a "get out of your desk chair and run around looking for the items" moment. After a solid run of meetings, this sounds like a fun way to get a quick screen break and get the heart pumping. Plus I've noticed some of the items in your example are noisemakers (jingle the keys,…

Hi @Vin , Automation offers a variety of functions for working with text strings. In your case, you could use a substring function: {{issue.Review link.substringBetween("[","%")}} which in your example, would return https://docs.google.com/document/d/BLAH I think the other options provided as answers would generally work…

Hey @Kishan Sharma , just some quick insight on one of the errors you noted: While replying to some posts get an error "You may have recently posted the same thing elsewhere on the community. Update your text, or wait before reposting." We make use of some anti-spam features in the Community platform to try and prevent…

Too bad only one youtube video doesn't unfurl in Slack because it would be great to pleasantly trick people into opening this one. Although I'd probably just click play every time I saw it in a channel! 

Hi @Nina Eickeler , welcome to the Community! We've flagged these sites for takedown. Thanks for reporting - this helps us get them out of your way and points at some cases to help improve our anti-abuse capabilities. Cheers, Daniel | Atlassian Support

Hi @Sophia Denham , welcome to the Community! I'm familiar with the problem you mention with trying to get a Parent epic linked on issue creation. We've just identified this as a bug that affects Team Managed projects (company managed projects are unaffected). You can track progress on this on our public Jira instance…

Hey @Danny , I've just worked this a bit more with our development team and we've identified this as a bug in how the Slack integration handles Team Managed projects. You can track progress on this on our public Jira instance as API-443 . In the meantime, I would suggest this as a workaround: * Create the issue you want…

Hi @Dinael Silva , welcome to the Community! Jira Cloud makes use of some eventually-consistent caches for search results. A fairly long technical explanation is available here if you're interested in the specifics, but the gist is that repeated searches might not match the reality of the issues right away. In your case,…

Hi @Joanna Baxter , welcome to the Community! I've found your email address was on our internal suppression list, due to some errors returned by your organization's mail server in the past: 550: 550-Invalid recipient ...@... 550 > (#5.1.1) This can happen when your Atlassian invitation is sent before the email address is…

Thanks for confirming - is it possible you're on a Jira Server instance? The format of the url might be something like "jira.yourcompany.com". If this is the case, the new Automation can be installed as a separate app from the Marketplace. (although there is a free version of Automation for Jira Server, it does not include…

Hi @Serhii Ukharskyi , welcome to the Community! Assuming you have used the same email address to post here on Community, I was only able to verify your account is a member of one site currently. It's possible that the administrator of the other site retracted permissions after the invitation was sent. My suggestion is…

Hi @Zuzanna Perkowska , If your organization has already requested an Open Source subscription for Atlassian Cloud and been granted open source status, any apps on your site paid via Atlassian will become free after the trial period ends. In the meanwhile, you will see the default message mentioning that billing will start…

Hi @Danny , welcome to the Community! By default in Company Managed projects, the field for Epic associations is called "Epic Link". If this is a Company Managed project, that field being present on the Create screen should make it available in Slack. Does creating an issue in the Jira interface (not Slack) with the…

Hi @Sinh Lam , welcome to the Community! Sorry to hear you've been struggling with getting Slack messages set up with Jira. I can understand how frustrating it is to not have the right options in front of you when configuring software. There are a couple ways to send messages into Slack from Jira, without having to pay for…

Jira Data Center 8.18.0 is not affected by the security advisory, however we have removed that version as available for download because of a bug. If you are already on Jira Data Center or Jira Server 8.18.0, it is worth trying to set aside some time to upgrade to 8.18.1 which contains the fix for that bug. Cheers, Daniel…

You would need to upgrade Jira using the installer/upgrader (or archive file if you prefer) - a guide is available at Upgrading Jira applications if that sounds unfamiliar. It would not be automatically applied, or available to apply in Jira's administration section. In terms of timeline, the vulnerability you mentioned in…

Hey @Karl Hamilton , The "channel or user" field does override the default channel in the webhook, despite having to choose one when actually setting the webhook up. For example, using a webhook URL associated with #general and then putting a smart value in the "channel or user" field, no message is actually sent to…

Hi @Becky Klein , our delivery logs show successful deliveries to the email address you used to post here on Community (should be able to see that email address at https://id.atlassian.com/manage-profile/email if you want to confirm). Is there a possibility that there's another email address giving you trouble?

Hi @Josh Johnson , welcome to the Community! You're right that the Free plans don't allow modifications to the permission schemes. We don't automatically change projects back to the default scheme on Free sites in order to preserve the privacy of issues. This is discussed a bit more in Permissions and issue-level security…

Hi @Georgios Dimitrakakis , Thanks for reaching out on Community - I definitely understand the need to obfuscate your email address! The information you provided was enough to track down the issue. For the address that was giving you trouble, your organization's mail server returned this error to our mail service in May:…

Hey @Giovanni Brown , welcome to the Community! I must first mention that Atlassian only supports the configuration we bundle - each version of Jira is tested with the version of Tomcat it ships with in the installer/archive file. If you contact Atlassian Support for assistance through support.atlassian.com, we may be…

Hi @Hasan Tosun , Just noting I've answered the other version of this question you have also asked - Sourcetree is provided free of charge. You can use it for personal or commercial use, at no cost. Cheers, Daniel | Atlassian Support

Hi @Hasan Tosun , Sourcetree is provided free of charge. You can use it in commercial companies, and we even provide an MSI deployment option if you wish to install it in a Windows Domain environment. Cheers, Daniel | Atlassian Support

Yes it does! The OpsGenie <-> Statuspage integration can be added from the OpsGenie team dashboard if you're using Opsgenie's Free or Essentials plans. The Slack <-> OpsGenie integration is included at all tiers, as listed in the ChatOps Integration section on the OpsGenie pricing page. Note that there's a second ChatOps…

Hi @Walter Grimmlinger , Thanks for raising this question - we've noted some folks receive this message after upgrading to Jira 8.18.0. This is documented on our public Jira instance as JRASERVER-72583 . We've merged a corrected check into Jira 8.18.1, which is now waiting for release. Cheers, Daniel | Atlassian Support

Hi @Darrel Damon , My recommendation here would be to upgrade from Confluence 4.3.1 to 5.10.9 - then use the Confluence Cloud Migration Assistant to bring spaces from that Confluence Server into the company's Confluence Cloud site. You can download an installer (the installer executable also can upgrade your existing…

Also know someone who takes a lawn chair and marshmallows out while burning leaves. "It's a campfire" 🪵🔥

Hi @Nikita Remizov , The email address you listed had an error returned which our mail service keyed in on and stopped sending further emails: 550: 550 LTD BeGet: user not found. I've cleared the error out and additional invitation attempts should send. Please double-check the email can receive other messages from outside…

Hi @subramanya_chakravarthy - noting that I've moved your reply from the original year-old thread where it was asked to be its own question. This helps us make sure we can answer your question in a timely manner! The /jira commands don't work in Direct Messages - if you try it, they'll helpfully provide a message…