Daniel Eads Atlassian Team

Hi @ruchirbaronia_gmail_com , welcome to the Community! You're on the right track - the API endpoint you have will return the content if you specify the format you want the body in (either storage or atlas_doc_format) as the body-format query parameter. You can do this with either the /pages endpoint itself to get this for…

Love it! 🌧🎃🌧

Hi @Jordan Capola , welcome to the Community! Currently the native Slack integration in Jira Cloud doesn't thread notifications for comments or updates on an issue. There is an open feature request for that however: API-342 . You can vote on that issue on our public Jira instance, and watch the issue for updates.…

Hi @Tejas Ambole , welcome to the Community! This is a use case that Jira's Automation handles quite well. I've written up an article describing an automation rule that can send messages like this - you'll just mainly need to tweak the timeframe it runs. Here's the article: Morning Slack digest of open Jira issues . Let me…

Oh wow Nic - I love the meta aspect of you being in the photo on the board in the same shirt doing the same pose 😂

Hi @Ziv , welcome to the Community! I've checked the logs for our outgoing mail service and found that Google's mail service had returned a "mailbox is disabled" error for your email address on October 7. In order to keep our mail service in good standing with spam reputation lists, we pause sending additional emails to…

It's finally cool enough in Austin to walk around outside without melting. My challenge would be to take at least one meeting as a walking meeting - in person if possible, but more likely as an audio call with your phone in your pocket. If November is cold in your part of the world (I see you, Canada), bundle up!

Hi @Martin Mineo , welcome to the Community! Looks like your email address had returned some errors to our mail service in August. These errors got the email address on a suppression list (Google basically told our system there was no email address there), which prevented further emails from being sent. I've just cleared…

Interesting - there might be some other factors in play. Looks like you're support eligible @Nate Ruhl , would you mind opening a migration support case ?

Hey @Jacob Leiser , welcome to the Community! This is easily done with Automation inside Jira. I've written an article that goes over setting up something very similar, using a schedule-based trigger rather than events on issues. Take a look here: Morning Slack digest of open Jira issues . With some slight adjustment, it…

Hi @Mark Trochym , Good observation! The formatting inside Jira Description and Comment blocks can render oddly when passed along to Slack. You could try using the text function to have Automation strip out the Jira-side rendering before it sends the message through - as you noted, this is pretty much like toString().…

Hi @Harrica Rion , Unfortunately the Slack bot won't show Jira attachments inside Slack. In order for people to see the attachments in Jira, they will either need to: * Click through to the issue in Jira (and be licensed Jira users) * Be added as participants to the issue and view the issue through JSM's customer support…

Hey @Anne Saunders , this is some great tidying up advice! I'd just like to clarify that the 2 GB storage limit only accounts for uploaded attachments (files and screenshots). The issues themselves don't count against storage limits. And as you mentioned, linking to attachments that are hosted elsewhere doesn't count…

Hi @Juan Francisco Cordova , welcome to the Community! There was a brief period of service interruption with Butler earlier today. You can see the incident details and timeframes at this link to our Statuspage. Things should be back to normal now - give it a go again and see if the messages are able to send successfully!…

Hi @nebbs , Using the officially-provided Slack integration, you can still connect Jira to Slack even if it is behind a firewall. This will wind up working out as a one-way integration, notifications will flow from Jira to Slack, but folks won't be able to take any action from within Slack to modify Jira data. This is…

Hi @Anirudh M , welcome to the Community! As you are a site admin, I would suggest opening a case directly with support: support.atlassian.com/contact . I've checked the most common issue we see with email delivery and found it to not be a problem for this user. Some additional investigation will be needed. Since Community…

Quite right - not sure how the link wound up broken! I've fixed it in-line, this is the correct URL: https://confluence.atlassian.com/applinks/troubleshoot-application-links-755338283.html

My teammate wrote a blog post about this also at the time, just found out about this today 😆 - https://medium.com/build-smarter/jira-quest-a-choose-your-own-adventure-workflow-157587eb5a13

Hi @Ana de Oliveira , welcome to the Community. On 2022-08-30, our mail service logged an error from your company's mail server that your mailbox didn't exist. This frequently happens with gmail - if the mailbox is created and the Atlassian invitation is sent immediately (or even before the mailbox is created), Google will…

Hi @Lucas Batier , There were a total of 6 email addresses at your organization that wound up on the suppression list over the past year - several of them quite recently. I've cleared them all off the list. Please follow the steps in Unblocking Office365 emails for Atlassian Cloud to allowlist Atlassian emails on your…

Hi @Rachid Siallioui , welcome to the Community. I've cleared all the suppressions for email addresses on your domain. Given the errors returned by the mail server though, you'll want to follow the steps in Unblocking Office365 emails for Atlassian Cloud in order to prevent future suppression problems. The invitation to…

Happy birthday friendo! Gilmore Girls is my wife's comfort show, she's been through it probably 6 or 7 times. And mine's roughly the same amount of watching, but is Star Trek: The Next Generation It just never gets old, no matter how many rewatches! (except for a super small number of clunker episodes) Or Parks &…

Hi @[deleted] , welcome to the Community! This previous message (for Jira Cloud) has a couple of options for using the Flagged feature on issues - that little red icon that shows up on issue cards on a board. (More details on using the Flag are here if you need). The advantage of using Jira Software's Flag feature is that…

Hi @andrey.taskov , Checking our mail service logs for your email domain, I found several instances of bounce errors like the following: 550: 550 5.4.1 Recipient address rejected: Access denied. I've cleared these errors out from our mail service, so the next attempt to resend the verification should be processed from our…

Hi @Val , welcome to the Community! The cause of the unwanted noise is the current configuration. Those "Send a message to the channel when" options are essentially all processed with OR logic. All the events you've mentioned match the "Issue is updated" trigger. Just removing that "updated" trigger from the Issue…

If you just want to have it be a hyperlinked URL, that's a formatting change that can be done in the Slack message part. Here's the entire Slack message, still using the lookup function but tweaked so that the issues will be clickable in Slack: Hey Antonia, you wanted to be reminded for this following issue:…

Hey @Daniel Asto , welcome to the Community. While email addresses can wind up blocked on the Atlassian side and need intervention, that doesn't seem to be the case with the email address you've used to post here to Community. I see some successful deliveries from our mail service to your email server a couple weeks ago.…

Hi @Vanessa , This is quite close! There are just a couple changes to make this rule work as you intend. * In your scheduled trigger, you can remove the JQL filter. We will do a JQL search in a new action. * Add a Lookup issues action above the Send Slack message action. The JQL you have will go in this action:"Remind me"…

We do the same budget categories with our kiddos! It's inspiring to see how they choose to use giving money when they get to come up with the ideas themselves.

Super great news, let's get planting!