Daniel Eads Atlassian Team

Hi Dipesh, Sorry you're having some trouble getting applinks set up! From the looks of things, I'd actually recommend using a reverse proxy instead of trying to serve HTTPS directly from Tomcat. Since you're on Windows, the common reverse proxies we see are IIS (should work easily with the PFX certificate you already…

For the first issue you've described, it sounds like you and the Software users might not have application access. You'd have to evaluate if it makes sense for your particular scenario, but I might actually suggest combining your Service Desk instance with one of the Software instances. The licenses (Software and Service…

Interesting. Based on your license it looks like you have Jira Cloud. Would it be ok if we connected to check out your configuration?

The document is a bit deceptive. While JSD can theoretically be updated more often than the underlying Jira platform, most JSD releases are tied to a specific version of Jira. From your screenshot it looks like you have Jira 7.9 and Service Desk 3.12, which are paired. Service Desk 3.13 is paired with Jira 7.10 - so…

Hey Thomas, Especially with a 6.4 -> 7.0 -> 7.2+ upgrade, you will want your data to go through the upgrade tasks. Even if an export/import process were to succeed (which they shouldn't, they all check for version incompatibilities), there's no guarantee you won't run in to strange issues after an import completes. There…

Hey Aderemi, welcome! To change the directory settings for Confluence, the best thing is to get the local administrator credentials and do it through the UI. You could change Confluence's directory settings straight in the database, but having the local administrator credentials documented is going to help you out in the…

Hi Nuzhath, Getting all the tools in place to start learning and building can be a challenge sometime! It definitely looks like your system is stuck on the prerequisites. The package it's not getting past is from https://www.npmjs.com/package/windows-build-tools - I'm not sure if trying to ask for help from the Node…

Hi Richard, I've had a look through some similar cases and noticed that sometimes with MSSQL, the database user gets set to require a password change after first login. That has caused a couple issues in situations similar to yours. We've got a KB article about it and everything! Check it out and see if that's the case. If…

Hi Dirk, This is an interesting problem! Some questions: * Can you confirm the base URL in Jira matches what you've got in your proxyName value in the server.xml file? Also double-check that the base URL in Jira starts with https since you're running with SSL at your reverse proxy. * What reverse proxy are you using…

Hi Angel, Are you looking to integrate SmartSVN with any Atlassian products (Jira, Bitbucket, etc)? We offer support for Atlassian products on this forum and can guide you with any integration-related questions. But we don't support SmartSVN itself and very few folks here use SVN at all - git is the preferred source…

Hey Jason, It looks like there was an active quote on your account that is/was keeping the add-on active. We've generated a new quote for you that you should be able to pay on (ending in 6416) to keep the add-on going. We don't want it to one day just disappear for you because the first quote expired :) Be on the lookout…

Hi Vihar, For Jira Server, you'll need to use one of the many SAML add-ons in the Marketplace. I have personal experience with the one offered by re:solution.de and know that they allow local users to bypass SSO - they will even book time with you to set up OKTA. Their plugin allows you to have a selection screen so users…

Hi Anu, The name and email fields appear after the "customizable" fields (the ones in the Create screen for the issue type of the collector you've set up) and aren't movable in the Jira interface. If you've got matching set up and the user has an active Jira session, the collector will auto-populate their name/email based…

Hi Gareth, What you've described is how Jira works if you select "Create a new issue or add a comment to an existing issue" as the mail handler. From our documentation: This message handler creates a new issue, or adds a comment to an existing issue. If the subject contains an issue key, the message is added as a comment…

Hey, great question! We have a dedicated Developer Community that might be good to check out for plugin development related questions. Since the topics are more focused, it's easier for other developers to watch the questions coming in and provide guidance. I personally am not sure but would try installing your OBR on a…

Hey Adam, We found the email address that you were having trouble with had previously bounced emails back to our systems. Is it possible that this is a new email address that maybe hadn't been completely set up yet when you started creating an Atlassian ID with it? I've reset the email on our backends so any more…

Hey Andrew, Can you provide some more details about what you're trying to achieve? It's possible to update the value of a custom field on a Jira issue via an API call - check out the examples on that here. Is that what you're looking to do, or something else? Cheers, Daniel

Hey there! Looks like you're following along with this article, right? From the error you've posted, it appears that the query might be trying to run against a non-Jira database (companyW2). Try selecting the Jira database specifically in the Explorer on the left sidebar, then either right-click directly on the Jira…

Hi, welcome to Community! You can absolutely integrate Jira with Trello. On the Trello side of things, this will use a Power Up - free boards let you enable one Power Up per board. If you want to enable additional Power Ups in Trello besides just the Jira Power Up, that's where you'll run in additional cost. But it's…

Hi Adam, I've pulled out your email address so you don't get overrun by bots sending you spam ;) Hold tight while we investigate your account details. I'll update this post when we have more info. Thanks, Daniel Eads | Atlassian Support

Hey Nuzhath, I've attempted to reproduce this on a Windows 10 development instance (fresh from Microsoft) but wasn't able to hit the same problem. By searching around a bit on that npm error, it looks like one of the dependencies might need Visual Studio build tools to install correctly. Since the image I tested on had…

Hey Charisma, Based on the answer to your other question "Customizing Header and Footer by Space?" I think you've found the space and global stylesheets! Is that right? Were you able to get your nested spans working? Cheers, Daniel

Hey Charisma! As Andy suggested, we do see a lot of folks using copies of spaces in their Cloud instances for testing. The points about not needing to test upgrades / plugin versions are spot-on. You can copy a space, name it something like "TEST Spacename", then lock down the permissions to just the people who would be…

Hi Matthew, As far as I'm aware, we don't have any tools to assist you with cloning a Cloud instance. However, you can export the issues from your production instance and import them into your development instance. If your projects are depending on any add-ons, you'll want to install those in your development instance as…

Hi Carson, Working with the Java keytool can be pretty fiddly. Here are a couple thoughts to check: * Determine which JRE Confluence is trying to use. System java (the one installed in Program Files) or the JRE that comes bundled with Confluence (<confluence home>/jre). Instructions for determining/changing that are here.…

Thanks for sending in a screenshot on the support ticket we opened to extend your licenses. Based on that, I believe we've nailed down the problem. Where you've tried to enter the license (your screenshot): This is the place you'd paste a license that you obtained directly from Zephyr - for example using a…

Hi Carson, Can you clarify a bit - are you trying to: * Get Confluence to recognize a self-signed certificate used by another server, for instance an SMTP or LDAP server? If so, please see this document. * Configure Confluence to be served over HTTPS, not using a reverse proxy - see this document for setup instructions. *…

Hi Nikolaj, We're in a bit of a transition phase with our editors right now. Things to vary a bit by product at the moment. Confluence Cloud: Markdown is supported Confluence Server: Out of the box, Confluence Server has some other shortcuts to do formatting but they're not necessarily markdown-syntax. There is "real"…

Hi Abdul, Your DNS records are going to be managed someplace other than Azure AD. Azure does provide DNS hosting services, but that's not a guarantee that you're actually using them. We can't really provide step-by-step assistance for adding a DNS record without knowing where those records are hosted, which could be a huge…

Hey everybody, Just noting that with the new UI, there is currently no preference for where Jira sends you after a login. It will redirect you to your last-used Dashboard and is not configurable. There is an open feature request to be able to choose where you're sent (per user) after a logging in to Jira specifically. Have…