Daniel Eads Atlassian Team

Hi Angelique, There's no official Atlassian-provided integration with Sage CRM. There also don't appear to be any apps in our marketplace that provide integration with Sage (despite a few that specifically support multiple CRMs). What you'd probably want to do in this case is see if you can get Sage to send Jira Service…

Hi Subhajit, I'm not sure of your use-case but you should consider using an Issue Collector instead of manually trying to trigger the creation screen. Jira generates the code necessary for a Collector to work properly and lets you embed the collector in other systems besides Jira. Cheers, Daniel

Hi! Unfortunately while we provide the products themselves in many languages, support and documentation are not currently available in Spanish. I know it's not ideal, but the support documents can be fed through Google Translate. You can get details on our current Support offerings here. As of right now: Support does not…

Hi Märten, While I haven't seen this exact error before, I do wonder if your site was previously configured to send emails out from your company's domain. Maybe if the verification started to fail, it reverted to using the atlassian.net outgoing mail address. Have a look through the documentation on domain verification to…

This issue was also raised as a support ticket - the details provided by our Support Engineer are what I was going to suggest also: There is currently no rate limit as mentioned in this feature request ticket : * JRASERVER-41876 - Adding a limit on REST API request There is also no limit or throttling on how many times a…

Hi Christian, Jira does not have the ability to create users in Active Directory. What you've described sounds like a great timesaver for HR though, especially if you combine it with automation and approvals in Jira Service Desk. What you can do instead is trigger a webhook from Jira that includes the relevant details.…

Hi Jakub, The answer for this one depends on if you're using Jira Cloud or Jira Server. Server You can utilize the /rest/api/2/user/password endpoint (click for the API document). This takes a PUT request and requires the user calling it to have System Administrator permissions in Jira. Cloud We do not allow password…

Hi Akshit, We've depreciated passwords with basic authentication in Cloud API calls and it will be removed entirely at some point this year. I suggest switching to using a token. Instructions on generating a token from your account are available here, as well as some examples making calls with the API token authentication.…

Hi Max, Some troubleshooting steps: * I see you've got a Confluence Starter License on your account that was recently renewed. Let's make sure Confluence has the correct current license. You can retrieve your current valid license from https://my.atlassian.com where you can expand out the Confluence starter license and…

Hey Ellen, I understand that the workaround to use the Issue Search view isn't exactly what you were hoping for. What you've described and requested is not possible currently in the Service Desk queue itself. There's an open feature request you can view and vote on here for what you've asked for in-queue. Have a look and…

Hi Mohammad, Looks like you were not previously listed as a billing contact on your site and that one of our Customer Advocates added you as a billing contact earlier this morning. Just putting that info here as a follow-up for anyone else who might have the same problem and see this question. Cheers, Daniel

Hi Dhaval, I'm not totally sure where your custom application is running... On your Jira Server which appears to be in the DMZ? Somewhere else? At any rate, if you're trying to use a non-Atlassian application with ADFS, you'll need to use a compatible plugin for that application or build your own SAML relying party in if…

Hi Celso, EazyBI support do answer questions here but it's likely not going to be as urgent for them as opening a ticket directly in their support portal. I recommend reaching out directly from their support page. Best of luck in getting your reports and dashboards restored! Daniel Eads | Atlassian Support

Hey Perry, I've just been in touch with the Atlassian ID development team. They've re-iterated that the endpoint is not a public API. They also said that you could continue using it if you generate session tokens manually and respect any updates to them via Set-Cookie headers (although programatic acquisition of session…

Hi Charitha, We have a dedicated Developer Community that might be good to check out for plugin development related questions. Since the topics are more focused, it's easier for other developers to watch the questions coming in and provide guidance. Before creating a new post on the Developer Community however, it might be…

Hi Dipesh, I think you'll want to comment out that HTTPS connector that's still at the bottom of your server.xml, and make sure to restart Confluence after saving the file. From there, based on the connector you've configured you should be accessing Confluence via port 80 (at "mycompany.com") which should be proxying…

Glad to hear you tracked it down!

Hey Perry, I can confirm that I'm also seeing 401's to that endpoint despite the same token working elsewhere for other calls. I've reached out for some more info about this endpoint as it's not documented, which means it's not supported. My guess is that at some point this was posted as an experimental API but then pulled…

Hi Stanley, I'd like to get some more details - * What version of Jira are you on? Knowing the version helps us track down any version-specific bugs that might have existed on the search API. * Are you on Jira Data Center? It might be possible that you're hitting different nodes on your search that are out of sync with…

Hi Perry, You should be able to just replace wherever you're inserting a password with an API token that you generate from the web interface. The advantage of tokens is that they can be revoked individually without having to change the password on the account. You can use different tokens in different applications and they…

Hey Stefan, We have a dedicated Developer Community that might be good to check out for plugin development related questions. Since the topics are more focused, it's easier for other developers to watch the questions coming in and provide guidance. There aren't many folks on the "primary"/user-facing Community who have…

Hi Brian! Let's see if we can un-confuse things :) Jira Agile (Jira Server + Jira Agile plugin) is now just called Jira Software. I've had a look at your account and this is the license you have. So far so good! You can use the Core features too if you want - it's basically akin to what used to be Jira Server without the…

Hi Charlotte, Are you looking at BigGantt from SoftwarePlant or another Gantt chart add-on? BigGantt has some tutorials and configuration videos that might show you what you're looking for. Happy to help point you in the direction of the add-on setup guides - we just need a little more info on which one you're thinking…

Hi Bernhard! Are you setting up a script listener with ScriptRunner or developing something directly (as a plugin) with Jira's Java API? We can retag the question a bit if it's for ScriptRunner to make sure the Adaptavist experts see it. But if it's raw Java, there aren't a ton of eyes on Community that are experts in…

Hey David, We see this error sometimes on new installs. It usually happens when networking on the host server isn't set up to resolve whatever address Confluence thinks it has (localhost, confluenceserver, conprod, etc). Details on confirming/resolving this can be found in this KB article. If that doesn't seem to help, we…

Hi Francis, I've had a look at your account and see that the evaluation license has been extended for quite some time already. At this point I would suggest getting a Starter License if you have 10 users or less. This is a very reasonable $10 which we donate to charity and entitles you to a year of software maintenance.…

Hi Frances, We do have some pricing tables in our licensing FAQ that will speed things along for you. Here's links to the individual product FAQs (courtesy of the Purchasing and Licensing FAQ) * Atlassian Cloud * Jira Core * Jira Service Desk * Jira Software * Portfolio for Jira * Confluence * Team Calendars for Confluence…

Hi Ellen, Agents can browse any issue in Jira (including Service Desk issues) in the view you'd see in Software projects by doing an issue search. You can use the left-navigation to go to Issues and Filters or you could use the g then i keyboard shortcut to get there from anywhere. Once you're on the search page, you can…

Just pitching in that there's a pretty nice video explanation here (16 minutes). Nic has hit the crux of it (all the issues in the whole system are ranked against each other) but you may be interested in learning the details of the inner workings.

Hi Risa, Based on your description, sounds like there's a trigger on the transition to To Do in your workflow. If you edit the workflow and there's an All -> To Do transition, just click on the transition to verify this. There will be a number next to Triggers if there are any configured. Here I've got the Branch Created…