Daniel Eads Atlassian Team

Hi Jesse, Welcome to the Community! Having apps use the Atlassian Connect framework is the best/preferred way of integrating external apps. This ensures the apps authenticate using OAuth and get access to the correct things they need to access without functioning as a "real" user. Unfortunately it looks like Applause's…

@Dana Seehale do note that upgrading from 6.4, you'll need to first upgrade to 7.0.11 before continuing on to your target version. There are upgrade tasks that exist in the 7.0 releases which aren't in the installer files for later releases. You can still upgrade to 7.6 or 7.13 - you'll just need to use the 7.0 installer…

Following up on Andrew's research, you can also take Atlassian's CloudFormation template and modify it to use MySQL instead of PostgreSQL. We only officially provide support for the CloudFormation template with PostgreSQL. However, you can take that template and modify it with the CloudFormation Designer to use the…

Hi Emmanuel, old Jira database on JIRA6.4.11 to a fresh database on JIRA7.4.2 Migrating between versions like this won't work unfortunately. Especially with the jump from Jira 6.4 to Jira 7.0, the installer had to make many changes to the database schemas. We call these "migration tasks" and they need to run each time Jira…

Hi Chandan, For the purposes of a size profile, the method for getting issues in the documentation does count issues in projects that have been archived. However, archiving projects does improve the performance of Data Center, which is why the feature was created! After the project is archived, any issues in it don't get…

Hi Jason, In all the fun of standardizing APIs, things have gotten a little confusing in terms of which endpoint goes to which API (and which ones are being deprecated)! From looking at your question, I think you might be trying to hit an endpoint at api.statuspage.io/v2/<endpoints> - these are depreciated. What you want…

Hi Amir, Sorry you're having trouble with the support contact form! I've opened a ticket on your behalf about the issues you're seeing with pageload times in Jira Cloud. Be on the lookout for an email from our support system with more information. I've also opened a separate internal investigation ticket around the issues…

Hey Esther, Any Cloud integrations you're looking to install should use the Atlassian Connect framework. On the backend this uses OAuth to handle authentication and username/passwords shouldn't be given to the external applications. If you're finding someplace where this isn't the case, please let us know! In the case…

Hi Andrew, Ok - looks like you've discovered from the reverse proxy guide (this one's Apache but the Confluence-side changes will still be the same) that the context path needs to be set in server.xml. Excellent. Just want to confirm you've restarted Confluence after adding that in. Next up, the base URL in Confluence…

Hey Venkat! Any publicly-trusted Certificate Authority should be fine. Your company likely already has a preferred vendor. But if they don't, here's a list of common CA's to consider. Let's Encrypt is another way to acquire certificates at no charge (although you need to be able to set up their renewal script to renew them…

Hi Bik, Formerly in Cloud we did use an internal-to-Jira-based DVCS Connector to integrate with github.com (not GitHub Enterprise). The GitHub team recently published the GitHub for Jira app which was developed by the GitHub team. You can read more about that change here if you're interested in the particulars.…

Hey Doug, Let's break this out into a few different things - Application Server (Java / DB) Performance: An application performance monitor like NewRelic or AppDynamics will get you a ton of info about the JVM itself - heap usage, garbage collection stats, etc. in addition to basic info about the host (free/used memory,…

Hi Trung, Sorry you've run into this error trying to take a backup for Server! I've created a support ticket on your behalf. Be on the lookout for an email from our support system with more information. Cheers, Daniel | Atlassian Support

Hi Trung! The error you're seeing is actually coming from Slack. It sounds like you've already got 10 apps installed in Slack (and are on Slack's free plan). You can check out what apps you have installed and remove any you aren't using from here: http://slack.com/apps/manage - once you've gotten under 10, you should be…

Hey Roye, Subtasks are not currently available on next-gen projects as you already found. However, they are on the short-term roadmap! You can check out what's coming soon here (and see how fast features have been delivered already). Cheers, Daniel

Hey Kannan, It looks like you were able to successfully start/stop Confluence once. Then after that, you were able to run the startup script but the shutdown script right after that errorred out. I'm going to assume that someone/thing else didn't kill the Confluence job between you starting and stopping it the second time.…

The process that returned was actually the search process! Sorry for not calling out to ignore that one. Had Confluence been running, you've have seen a java process (not just the grep one) with a lot of startup flags after it - that process would take a few lines of output. Regarding backups - there are basically two…

Hey Kannan, This happens sometimes if there were issues starting up (or shutting down cleanly). Looks like the stop process thinks that Confluence is already stopped. You can check if Confluence is still running by looking for a matching Java process in ps: ps aux | grep confluence At this point if you find one, you could…

You wouldn't be wrong! Atlas, whose role in life was to prevent the sky from falling by holding it up, providing an incredible service to the world. Atlassian strives to provide that same level of "Legendary Service" to each and everyone of our customers.

With the disclaimer that I'm not a Postgresql expert and have not tested this, what I was able to find indicated that this was about still being able to run queries when Postgres is in the process of backing up or making a replication copy. You can read about this in the actual Postgresql documentation. Enabling this flag…

Hey all! I've had a chat with the development team and while this feature isn't close enough to deployment to make it on the public Next-Gen roadmap, it is still in the works! Unfortunately that's all the info I can provide at this point. Do keep an eye on the roadmap page to see when this gets closer to shipping. Cheers,…

Hi Abby, It sounds like your Confluence and Jira instances already have an app link set up between them. That's why you're able to at least see Jira in the dropdown. However, it looks like the applink may be unhealthy. Jira needs to pass an authorization back over to Confluence to tell Confluence that you're Abby in Jira…

Hi Marcus, Our Customer Advocate team can help out in this situation if there are other contacts on the account. We basically need someone listed as a contact on the account to confirm that they need to be added as an administrator by emailing us. You can open a Billing & Licensing support issue at…

Hi Saloni, I'm assuming you're talking about upgrading to Service Desk 3.5.2 (or above) - currently we only go as high as 3.x for Service Desk! Service Desk is paired with specific releases of Jira Core/Software. For example, if you've got 3.1.9 currently, that means you're on Core 7.1.9 and upgrading to Service Desk 3.5.2…

By documentation are you referring to Atlassian-published information on confluence.atlassian.com? Or are you referring to printing things like KB articles and pages from your own Confluence instance (and if so, are you on Server or Cloud)? Thanks, Daniel

Hey Sean, Just looking through and hoping to help out if you're still having trouble! The document you linked to for restoring passwords is definitely what I would follow if you're having issues with the local accounts. Since you're using Jira as your user directory, you're going to want to make sure you can log in to…

Hi Julian, Out of the box I don't think there's a way to do this. However, the Butler Bot for Trello powerup has support for date functions with variables. It seems doable to set up a rule that runs daily to move cards to certain lists if their due dates meet your criteria (for example {tomorrowmonthdaynumber} ). Looks…

Hey David, I've tried getting this working down the road you've looked at - using Confluence's own viewer to try and display a PowerPoint deck in LearnUp. First I tried just grabbing the HTML off a viewer page. That doesn't contain the CSS styles though, so things like the controls didn't show up. Then I scraped the CSS…

Alright, so I see two errors in your logs: java.util.concurrent.CompletionException: com.atlassian.confluence.tenant.VacantException: Confluence is vacant, a call to tenanted [public abstract org.hibernate.Session org.hibernate.SessionFactory.getCurrentSession() throws org.hibernate.HibernateException] is not allowed. We…

Hi Naveen, Glad you were able to get your directories migrated the way you needed! We do have some established practices and documentation available if you find you need to do this in the future and run into any issues. Cheers, Daniel