Daniel Eads Atlassian Team

Hey Baerbel, In Confluence 6.7, the default color scheme and some fonts were updated to match Atlassian's most current design guidelines. While the default size of the font didn't change, some users felt that the new font family was not to their liking. If you'd like to apply different styles to Confluence, you can use…

Hey Stephen, Welcome to the Community, and thanks for reaching out! We do have mechanisms to help in cases where your server doesn't have internet access, which I'll explain more in a second after answering your immediate questions. * You are correct, the links from the Downloads section for our software…

Great idea! Here I am at the Atlassian office in Austin. Doing the needful.

Hey Deepak, While it looks like we unspammed this one during our normal checks through the spam queue, I think you were successful in getting a different one to post! The copy we're keeping up is…

Hey @Florian B - welcome to the Community! Your post has been un-spammed - my assumption is that the filter got tripped up by the curly braces. (user field setting: Template = {3}) Thanks for letting us know!

Hey Vladimir! In this situation, we'd recommend one of the following: * Upgrade to Business Class (this is the easiest, most straight-forward way to regain control of the board) * Check out some of the other options listed on our KB article here. Cheers, Daniel

Hey Mike, I definitely get wanting to shy away from IIS. Apache and especially nginx aren't that bad though! They both run on Windows so you could go that route if you wanted before switching over to a Linux server. After playing around with this a little in a test environment, I was able to get this working with Jira in…

Hey Pisai! I see you're also working in this issue through Support with one of our Cloud engineers. If we're able to share any solutions out of that troubleshooting, I'll post that here for the benefit of others finding this question through search. Cheers, Daniel

Hey Skip, welcome to the Atlassian Community! Taking a look at your verification TXT record, I can see there's a misconfiguration based on what the validation is looking for. Looks like you've got the validation key set as a TXT record on a subdomain. The validation tool is looking for the validation record at the primary…

Hey Zanoop, welcome to the Community! We currently don't have a way to take actions on Jira issues by clicking buttons in Slack. I can see how this would be a great productivity boost for folks who have a lot of approvals to do though! This would be a great feature request for our product integrations. If you'd be willing…

We unfortunately don't have a way for blog posts to be published at a future date. As for different departments publishing in the same space - there are a few marketplace add-ons that allow you do categorize posts in different ways. For example, Lively Blogs for Confluence allows you to add categories to blog posts that…

Hey Jennifer, That's odd behavior, as we'd expect the user to be able to see the app switcher. What's really strange is that it works as expected for you. Are they using a different browser or potentially have an adblocker that's dropping pieces of javascript? In any case, you can get them directly to Confluence by…

Hey Simon, Also wanted to add some additional context about the modules you mentioned. Because of the linked dependencies, you cannot safely re-enable the Office Connector plugin at all while keeping the WebDAV plugin disabled. As soon as you try to re-enable the Office Connector plugin to disable the other modules, the…

Hey Thomas, I'm glad you were able to verify your email address with a link in an email. If you need any more assistance, we're here to help! Cheers, Daniel | Atlassian Support

Hey Abbas, This looks similar to an issue that occurred a few years ago when Google Chrome 50 rolled out. We documented that issue as CONFSERVER-41035 and were able to hotfix it by applying some CSS to the "Custom HTML" section in Confluence: <style type="text/css">#content.edit{ display: table-cell; }</style> However, we…

Hey Peter, I'd be interested in hearing a little more about how you solved this if you're willing to share. Wondering if there was something about the Company address field that needs fixing on our end. Thank you! Daniel | Atlassian Support

Hey Angel! Welcome to the Atlassian Community! We focus on questions about Atlassian products like Jira, Confluence, Bitbucket, etc. While Confluence has blogging, I'm not 100% sure you're asking about Confluence. Can you confirm if it's for Confluence or for something else? Thanks! Daniel | Atlassian Support

Hey Dileep! Welcome to the Atlassian Community, and it's exciting you're building on Jira with atlas-run and the Atlassian SDK! This particular Community is pretty heavily geared toward end-users of Atlassian products, so it's sometimes difficult for experienced developers to see issues like this to help troubleshoot. We…

Hey Pradheep, Welcome to the Atlassian Community! For the situation you're looking at - you've got Jira Cloud and Azure AD. For the particular domain you own, you want to make sure users with accounts in that domain use SSO, while other users log in to Jira normally using the accounts they've already set up. Atlassian…

Hey Alexander, Sorry it was a little confusing! I can see where this got difficult to follow. The Jira installer put a SysV startup script on your system. What Jira is starting with now is currently an init.d/SysV script. A few years ago before systemd became a thing, you would start and stop these scripts like this: sudo…

For point number three - I see what you're saying. Your concern is that your customer has paid for the users in your domain to access the customer's Jira instance already, so you're not sure why there is now a charge to you in Atlassian Access. I definitely understand the confusion! The Atlassian Access services (password…

Hey Javier, Licenses for our server products entitle you to any upgrades released while your maintenance period is valid. For example, if your support maintenance ends on December 31 and we release a new version of Jira on December 30, you can still download and install that particular version of Jira even after December…

Hey Melissa, welcome! For the benefit of other people reading this question, just noting that it was tagged for JSD Cloud, but it looks like this question relates to Jira Server / Data Center. This feature functions differently in Cloud now than it does for Server (and if you're looking for the Cloud info, it's on this…

In the last year, I've personally made the shift from Atlassian Customer to Atlassian Team. It's been eye-opening to see the level of effort many Champions and Community members pour in to answering questions and helping others get the most out of how they do work. While the platform continues to grow and improve every…

Hey Bunty! It looks like from the logs that what you've posted is from Jenkins' application log (and not Jira's). Upfront I do want to set your expectations that we don't have a lot of Jenkins expertise since we have a competing offering for Server deployment called Bamboo, but I will try to troubleshoot this for you…

Hey there! The Community site uses the info from your account at id.atlassian.com (display name and email address). After making changes at id.atlassian.com, it takes a log-out and log-in action on Community to get the data to sync across. It looks like for your particular account, the email address is updated to what you…

Hey Ashleigh, Thanks for reaching out! Right now it's not currently possible to have epics span multiple next-gen projects. The best way to stay informed on new next-gen functionality is by checking out the roadmap. This shows what features have shipped recently in addition to what's coming up in the near future. Cheers,…

Hey Alexander, welcome to the Community! You've likely got SysV startup scripts for Jira on your box. As Debian 9 runs systemd, it generally doesn't like the SysV/init.d startup scripts. Another Community user has written systemd startup scripts that should work for your case. Have a peek at that thread which contains the…

Hey Ron, Bitbucket specifically uses third-party authenticators like Authy or Duo to manage 2FA. You may have picked up a document describing 2FA for Atlassian ID which does allow SMS - this is a little confusing as Bitbucket's 2FA is managed separately. Our document for Bitbucket's 2FA is…

Hey Simon, Welcome to the Community! I'm going to assume that by "fully integrate with Azure AD", you mean also enabling SAML SSO as described in the Azure AD guide for Atlassian Cloud. Let's take a look at your questions: * Will the managed accounts still login with their existing passwords? The accounts will use their…