Daniel Eads Atlassian Team

Great article! Other literature (namely Matt Doar's Practical Jira Administration) refers a transition that goes back to the same status as a looping transition, but the use of "to itself" as a target (the global part in your example) is new here as far as I've seen. That definitely does clean things up and make it more…

Hey there, welcome to the Atlassian Community! We support Atlassian products like Jira, Bitbucket, and Sourcetree. Is the problem with your webpage related to one of those (or another Atlassian product)? If it's something else, we can try to help too. What service/software are you using to deploy your webpage and do you…

Great find - given that 6.15.2 is affected and the ticket hasn't been marked as fixed, it's fair to say that 6.15.7 is affected as well. Watching the ticket is the best way to stay informed on progress (it will need to be fixed in a future version of Confluence). There is a workaround posted on the issue:…

Hey Mikhail, First of all, thank you for the very detailed writeup! I found it very easy to follow and determine the problem you're facing and have all the necessary information to recommend a fix. So the short story seems to be that Confluence got confused with the different URLs in use and only added part of what you…

Hey Steve, You're right that Confluence is going to write links based on the base URL of the system, and that it's going to use /questions as the path for Confluence Questions. There's not a way to change this path via configuration option. If you were super determined, you might be able to modify some files in the…

Hey Richard, Thanks for reaching out to check on Bamboo in addition to your question about Bitbucket for CVE-2018-11307. Bamboo does not use the iBatis library affected by the vulnerability and is unaffected by advisory. Cheers, Daniel | Atlassian Support

Hey Richard, welcome to the Community! Bitbucket Server was not affected by CVE-2018-11307 as it does not include the iBatis library that was affected in the advisory. Thanks for playing it safe and checking! Cheers, Daniel | Atlassian Support

Hey @Flavio Fusuma , thanks for reaching out. I've created a support ticket for you for our Cloud team to fix this on your instance. Be on the lookout for an email from our support system with more details. Cheers!

Hey Jake, In addition to dropping TLS 1.0 and 1.1, we've also recently stopped supporting passwords over basic authentication. This change was enforced on all accounts near the end of June, so I think this may be what you're running into. The short answer is that you'll need to generate an API token…

Hey Gobinath, welcome to the Community. Are you using Scriptrunner to add the panel? According to the Scriptrunner documentation, with a project key of 'KEY' you'd use a condition like this: jiraHelper.project.key in ["KEY"] If that's not the case, we'll need a little more context about where you're setting this up (Server…

Hey Gabriel, happy to answer your questions! * Is there a prerequisite to have SSO enabled before configuring user provisioning from Okta? No, we don't require that SSO is already configured before setting up user provisioning. This is based on the prerequisite list on the Configure User Provisioning with Okta document. *…

Hey Ivan, Welcome to the Community! Interesting question. Having a notification go through Jira probably makes sense as part of an issue transition/update. We have an Atlassian-built integration for Jira Server that simplifies the actual Slack notifications, based on Jira issue changes. If you're doing something else in…

Hey @[deleted] , It is possible for the app to have its integration disabled. Let's check to see if this is the issue! You can get there either by appending this URL to the end of your instance URL (e.g. https://sendoso.atlassian.net/plugins/servlet/ac/jira-slack-integration/addon-config-page for you specifically)…

Hey Krzysztof, welcome to the Community! It sounds like you've got your SMTP configured well, as you mentioned the test passes. Service Desk and Software projects both use the same SMTP configuration, so that's more proof that the SMTP server configuration is good. What it sounds like might be happening to me is that the…

Hey Anthony, Analytics at the URL you've noted are part of our Cloud Premium offering, which is currently in early access. We're still getting all the pieces in place for this - eventually I imagine that you'll see a more informative screen letting you know what Analytics provides you with and lets you know more about…

Hey @Eithan Zand - the feature to include child pages is a function of the Server versions. To do something similar in Cloud, you'll want to check out what's available on Marketplace - another answer mentions this app: * Copy Page Tree Cheers, Daniel

Hey Tom, I've opened a case in our support system to move forward on this. I wasn't able to reproduce the issue you're seeing with disabling relative dates in 8.2.4, or 8.2.3, or 8.2.2, or 8.3.0. Taking a look at the issue you linked in jira.atlassian.com, the folks making comments most recently are on instances where they…

Hey Liam, Our official Jira Server for Slack integration currently does not allow you to customize the notifications. There are a few other integrations on the Marketplace provided by other vendors though that do allow some tweaking in what custom fields are send along. Looks like there are currently two that allow field…

Hey Azmat, welcome to the Community! If I understood your question, you're asking if Jira updates can be pushed to a Slack channel. Is that right? If so, we provide an Atlassian-built integration for Jira Cloud and Slack that allows you to pipe notifications from updates in a Jira project to a channel in Slack. I believe…

Hey Andreas, Webhooks (and the Slack integration as well) are triggered off events - after the issue is created, these will be things like workflow transitions, assignee updated, etc. Typically a change in labels is not going to trigger an event that's listened to by other services. It's considered a low-impact change that…

Hey Dina, Are you able to post the output of errors from the devtools console? The Server integration requires ports to be open outbound to fetch information from Slack. I'm hoping with some details on the errors we can track this down for you! The "mentions of this issue" is intended to show you channels where someone has…

Hey @Anthony Madhvani and @Stephen Li Yilin - thanks for noting the behavior you saw! In certain situations the integration was having trouble fetching the right name to display. We've pushed out a change that will use an @mention name now if it isn't able to get the full name for some reason. Cheers!

Hi James, welcome to the Atlassian Community! Crowd is entirely server-based. You host the application on the infrastructure of your choosing. This can be something like AWS or Azure, but most commonly organizations have deployed Crowd on their on-premise hardware. We don't provide a Cloud option for Crowd, instead we ask…

Hey David, welcome to the Community! You'll want to have a look at our REST API documentation here: https://developer.atlassian.com/server/bitbucket/how-tos/command-line-rest/ If you simply want to pull the source code from your repos via Python, you might be most interested in the archive API endpoint. This provides a zip…

Hey Dennis, We've been rolling out changes to how people can authenticate to Atlassian Cloud. Passwords over basic authentication are now deprecated in favor of tokens - these have the very wonderful advantage of not being tied to your password and easily revokable. You'll want to generate a new API token at…

Hey Anil, welcome to the Community! At first glance, this sounds like an issue with what protocols and ciphers that .Net supports. This is typically the problem when something like this happens - maybe it used to work, but with no apparent changes on your end it stops working. As more new ways to break encryption are…

Hey Samantha, Currently on Cloud, you can get a notification/activity stream at start.atlassian.com - click on the bell icon on the lefthand bar to see your notifications: This includes additional activity besides just @mentions - as you can see in my example, it also brings in Likes. This works across Jira and Confluence…

Hey there, What you'll want to do is update the jira.version parameter (line 2) to the version you're after - for example just replace your pom.xml with this: <properties> <jira.version>8.2.3</jira.version> <amps.version>6.3.14</amps.version> <plugin.testrunner.version>1.2.3</plugin.testrunner.version>…

Hey Brent, The new issue view also uses our new editor which is markdown compliant. The functionality of converting things like (x) and (/) to emoji was part of the wiki markup renderer in the old editor. The good news is the new editor is fully emoji-compliant 🎉for bringing in your standard ✅and ❌unicode emoji. But that…