Daniel Eads Atlassian Team

Hey Kenni, The URLs you get for notifications from the notification bell in Jira/Confluence Cloud include a parameter for "?focusedCommentId=" (and then the comment ID). Out of the box, we don't provide a way to make the links go to the top of an issue rather than the actual comment that generated the notification. I…

That is indeed the case, you'll get updates for the JRE through the installer (assuming nobody has repointed back to system Java).

We've bundled Java 8 with the installer since at least Jira 7 (Service Desk 3). I've got another answer here where the specific point release versions are listed for some releases. That being said, I would strongly advise using the System Information page in Jira to determine which version of Java that Jira is actually…

Hey Artem, First, I do need to note that the /customer endpoint is experimental - so oddities can (and do, as explained momentarily) occur with the parameters. These are technically not supported in the product yet. Our official line for experimental endpoints: "Features and methods marked as experimental may change…

Hi Cameron, welcome to the Community! This is an interesting question I'll provide some ideas on based on what's available in the Marketplace. * ConfiTemplates is an app that adds some functions to templates in Confluence Cloud. You could create a template with the help of the app and use URL parameters to pass variables…

@klaucode I'd recommend taking a look at these resources: For using the Issue Collector (linked above): * Introduction to jquery for DOM manipulation - if you want to modify the issue collector on the page you're embedding it on For going the totally-custom route: * Jira Rest API - example of creating an issue * Creating…

Some additional work is required to get the incoming/outgoing mail in Jira Server to use TLS 1.2, even if you are serving Jira itself over TLS 1.2 exclusively. For some background on Microsoft's change, here's their article on the deprecation of TLS 1.0 and 1.1 for email connections to Office 365. After June 2020 when TLS…

Hey Mikael, Thanks for reaching out ahead of time to prepare for Microsoft's deprecation of TLS 1.0 and 1.1 for email connections to Office 365. After June 2020 when TLS 1.0 and 1.1 will be rejected on Microsoft's side, POP3 and IMAP will continue working if they're handled over TLS 1.2. In Jira Server, some extra…

Hi Stevin, welcome to the Community! I've edited the email address out of your message for privacy reasons. I see you've raised a couple cases in our support system as well. Our support staff found an email block for the address you provided. This can happen when the mail server sends an error response back to us when we…

Hey Philipp, welcome to the Community! The out-of-box customer feedback/satisfaction surveys don't support changing the stars to thumbs-up/down. I've looked through the Marketplace and the closest I've found to customizing the feedback like that is the Surveys for Jira app, which is actually more granular rather than…

Hey Ramsus, Just following up here as I saw your other question on Community as well. I've opened up a support case for you so we can investigate what you're seeing in Jira. An email from our support system will have more information on next-steps. Cheers, Daniel | Atlassian Support

Hey Ramsus, welcome to the Community! The underlying issue that originally caused this error was corrected some time ago. I've opened a ticket in our support system on your behalf so we can investigate what you're seeing in your Jira trial. Be on the lookout for an email from our support system with further details.…

Hey there! It is possible to have the Bitbucket portion of your Atlassian Account removed, while still leaving the rest of the account intact so you can continue using Confluence. Our support team will need to carry this out on your behalf. If you click this link, you can open a case in our support portal with some of the…

Hi Parvin, There's a great discussion on the Developer Community discussing token expiration and renewal (spoiler: it will attempt to auto-renew before the 10 minute expiration passes). I'll also mention that the Developer Community (which is a separate forum) is great for asking add-on/plugin development related…

Hey Randy, I'm assuming by Test Sessions you're referring to the Capture for Jira add-on. Support for that is handled through its vendor Smartbear - I'm adding some tags to this question here in Community so they have a higher chance of seeing it. You may get a faster response contacting their support team directly. Here's…

Hey Raj, Welcome to the Community! You can indeed use the API to search the text of documents for indexable content (Word, Text, PowerPoint, Excel, PDF, and HTML). The mechanism for searching via API is CQL - here are the documents on all the available search operators. The text parameter includes the contents of…

Hi Arpita, Thanks for noting this. It's not expected for attachments to give you that preview icon and not load. We'll need to collect some more information from your environment, so I've created a case in our support system on your behalf. You should receive an email soon asking for more information and requesting access…

Hi Kelly, Welcome to the Community! This isn't the expected behavior for file uploads. To get more information, I've opened a case for you in our support system. We'll need to get your explicit permission there to access your instance and investigate why the attachments aren't working as expected. Be on the lookout for…

Hi Frank, Access to data outside the regular web interface is done by REST API calls in Cloud. There's no direct database access to any of our Cloud products. Is there some particular data you're trying to retrieve from Jira Service Desk? Perhaps I can help find a suitable REST API call that would get the data, or point…

Hey Dawid, welcome to the Community! The new editor supports table widths in three different sizes: * Standard * Wide * Full width Given that you might put a legend next to other content, I'd suggest using the Page Layout to create a two-column setup. You can put the legend in the column and it should flex to the size of…

It's halfway between a bug and expected behavior. We're working through a platform issue that prevented people with some special characters from signing in. As a temporary measure, the platform is substituting all non-alphanumeric characters (including spaces) with underscores.

Ah yes - blank admin pages can happen sometimes. The fixes for that can vary pretty widely. Before we go down that road, see if you can get the migration assistant to load directly. Based on the info from your original post, the migration assistant for you will be at this URL:…

Hi Kulasekhar, Noticed your question was tagged for Bitbucket Server. I've double-checked your Atlassian account to see if there was a Bitbucket Cloud repo you might be looking for, so at this point I'm pretty sure you are in fact looking for a Bitbucket Server install. Bitbucket Server is installed and run locally. You'll…

Hey Gord, Thanks for reaching out - we definitely want to offer a smooth migration process! The migration app is updated often and does need to be at the most recent version in order to run a migration. Not being able to pull up the Manage Apps page to update the plugin is a not a showstopper though, we can force a manual…

Hey there! Given the following two paths that you might potentially use, it looks like you should be able to get the Confluence installer going: * Install folder /opt/app/prod * Home directory /opt/app/data The error you got initially was because the folders can't be nested inside each other. Confluence has just those two…

Hey John, Thanks for including a screenshot of the paste you're seeing. I've tried reproducing this (multi-line code paste not converting) in an instance of Jira Software Cloud and didn't have success in getting the results shown in your screenshot. In the interest of troubleshooting further, can I ask you to open either a…

Juicy release notes, @Monique vdB ++++

Hey @Levon Brutyan and @Thomas Retif ! I just wanted to mention that work on personal Slack notifications for Jira activity has started. You can follow along on the feature request in Atlassian's Jira instance. If you have strong thoughts on how you want this feature to work, you can also schedule time to chat with the…

Hey @Colette Custin and @Karen Mixon Per the Okta tests, everything is all set on the Atlassian end: Atlassian CloudJanuary 2020Success Cheers, Daniel

Given the confusion between Cloud and Server versions of Confluence some posters on this question have had, I'd like to expound on the correct answers provided by Rodney and Scott: Confluence Server (example shown: Confluence 7.2) * Create a new template (Click the '...' next to the Create button, then click "Add or…