Daniel Eads Atlassian Team

Hi Brian, welcome to the Community! Keeping your issues in sync with discussion in Slack is a reasonable goal! We've got an open feature request for Jira Cloud for Slack integration to provide dedicated channels per issue, created from Jira. This feature is typically envisioned by having a "create slack channel" button on…

Hey Pascal, welcome to the Community! We are actively developing the official Service Desk connector for Slack. Here are some resources you might be interested in looking at: * The Atlassian Marketplace listing for Jira Service Desk Cloud for Slack - describes the app as it currently exists, and has instructions for…

Hey Christoph, To my knowledge, we don't have a document describing how to configure Netscaler as a reverse proxy for any Atlassian applications. Externally, I did find a thread on the Netscaler forums where someone posted their configuration for Jira. I generally help people configure nginx, Apache, or sometimes IIS in…

Hi, welcome to the Community! First, although it's not explicitly mentioned in the guide, using a reverse proxy instead of serving HTTPS directly from Jira has some advantages. We have guides for configuring HTTPS/SSL in the most popular reverse proxies with Jira: * nginx * Apache * IIS If you're not too far along and not…

Hi Muhammad, You're right - currently the SCIM provisioning done by Atlassian Access doesn't include a supervisor/manager field or attribute. We have a feature request open for that, which you can view and vote on here: ACCESS-822 Taking a look at apps on the Atlassian Marketplace however, there are a few options that…

My family is looking at joining a local CSA to get more fresh vegetables in our house and stretch our culinary chops. Had never even heard of kholrabi before our last CSA subscription. But it's sure tasty! This weekend we might "prep" some snacks into smaller containers to just grab during the day. Having things portioned…

Hey Oleksii, Exciting that you're developing on Jira Server! I must admit my Java is a little rusty (and I don't mean Rust), so I don't have a straightforward answer for you about this. We do however have a dedicated Developer Community that might be good to check out for plugin development related questions. Since the…

You could think of Jira Software as a superset what's in Jira Core - in Software, you get all the same features plus the development related things. If your team is only developers, it would make the most sense to just switch fully to a Jira Software license. Core is mostly useful for teams that need workflows but maybe…

Probably because of seeing the Star Trek Voyager episode "Year of Hell" when it initially aired, I have an irrational fear. In the episode, the timeship is obsessed with restoring the Krenim Imperium. 98% doesn't cut it. They're constantly working to reset the timeline. My irrational fear is having to rebuild something…

Hi Ganapathy, welcome to the Community! I'm under the assumption that you're using Zephyr for your test management. Checking their statuspage, they don't seem to indicate problems this week with their Cloud offering. Are you still having problems getting the test cases to load? If so, I would recommend reaching out to…

Hi there, welcome to the Community! I've checked the email address listed on your account against our mail system and found that your mail server (gmail) returned mail to us on the following dates: * January 20 * March 17 As a result, our system stopped trying to deliver mail because Gmail reported problems delivering to…

Hey Daniel, Glad you were able to get the application links working! Workflow Triggers are a feature in Jira Software - they won't be available in a Core-only installation. You'll need to install Jira Software to your Server instance to make use of Workflow Triggers and other development-focused features in Jira Software.…

Hey David, welcome to the Community! As you've found, the Confluence space created by the onboarding wizard in Free couldn't be deleted for some sites. We fixed this issue for all Confluence sites created since around the start of the year, but it looks like your site was created before the fix was put in place. Due to how…

Hey there, welcome to the Community! Looking at the error you're getting while trying to set up a time configuration with Enhancer for Jira, I'm thinking this error is likely caused by a configuration in MySQL rather than with the Enhancer plugin itself. The exact error seems to be a duplicate key, as seen from this line…

Hey Daniel, It's not strictly required to have HTTPS enabled to set up an application link. What you're likely seeing is a trust issue. Since your Jira server is responding on HTTPS, Bitbucket needs to be able to trust the certificate that Jira is configured with. If the certificate is self-signed or if the CA used for the…

Hi Charles! Looks like this functionality is provided via the Agile Cards - Print Issues from Jira app. I've added a tag to this question so that Spartez, the app vendor, has a better chance of seeing the question. If you don't get an answer shortly, you can also ask a question directly with Spartez on their Service Desk.…

Hey Adam, welcome to the Community! Running /jira manage in the Slack channel where you're getting notifications should list all the projects configured to pipe notifications in to the channel. Are you not getting any responses from that command in Slack? Alternatively from the Jira side, you should be able to go to a…

Hey there! I see you're trying to pull from Bitbucket Cloud, and that Sourcetree doesn't seem to be configured with a remote account currently. That's probably the easiest path forward - we have some documentation to guide you through setting up a remote account in Sourcetree here. You could also click that "remote…

Hey Amit, I understand you want to show cases from Salesforce Service Cloud in Jira. The only marketplace add-on I could find that works with Service Cloud right now is this migration assistant designed to move data from Service Cloud into Jira entirely. I don't think that really matches the need you described. What I…

Hi Andrey, welcome to the Community! I see that you were able to resolve your issue with the help of our standard support in a private support case. Glad that things are working correctly for you now! For others reviewing this thread, you can use the instructions in our documentation for enabling SAML logins with Atlassian…

Hey there! If you're looking to automatically link two issues together if some fields match each other, I'd recommend using Jira's automation. You can set up a rule (either globally or in a specific project) that looks for particular values in a field. If they match, then you can take some action as part of the automation…

Hi Nivetha, here is some information regarding your questions: 1. How will be the xml backup file strucure, Will it be single file holding all the project and issue information or folder structure for each project or issue wise. Will it create a folder as project wise or issue wise? The backup utility creates a zip file…

Hi Nivetha, I've just gone through your other recent Jira question and saw you had this question also. My same question applies here: Your question is marked as Jira Server, although we only support tokens natively in Jira Cloud. Is it possible you're using one of the following plugins for Jira Server to create auth…

Hi Nivetha, Your question is marked as Jira Server, although we only support tokens natively in Jira Cloud. Is it possible you're using one of the following plugins for Jira Server to create auth tokens?: * API Token Authentication for Jira by resolution Reichert Network Solutions GmbH * API Tokens for Jira by Wombats Corp…

Hey Kari, There is a setting in the Product access page for the admin settings of your site ( yoursite.atlassian.net/admin ) that controls where users are supposed to land when they just access the base URL ( yoursite.atlassian.net ): It's possible that Jira is set as the default application here and the user might not see…

Hey there, welcome to the Community and thanks for using Bitbucket! Some extra configuration is needed to get the Bitbucket Server integration working well if you're behind a firewall or in a restricted VPC (if you're in AWS). Details are available here for the extra steps necessary to get the integration working. It…

Hi Todd, welcome to the Community! I've moved your reply to its own thread to ensure we can keep the causes focused. From what I understand, you're unable to create Classic projects. Currently, we expect both project types to be available in the Create project dropdown on the projects page. Is the Classic option missing?…

Hi Ramitha, Thinking about your ask to upload an excel sheet on a schedule, I came up with some ideas: * Using the REST API - you could write a small script that attaches the Excel sheet to Confluence Cloud using the attachment REST API. Scheduling the script would then depend on your system - in Linux you could create a…

Hi there, welcome to the Community! Changing your initials on your Profile and visibility tab in your settings - trello.com/<yourusername> should take effect right after saving. When you refresh this page, do you see that your new initials are still in the initials box? Where does the admin not see your updated initials -…

Hey there, Based on your company's usage, you will need to contact a Jira administrator to get access to your company's Jira Cloud site. The user tiers between Confluence and Jira are different at your company. While I can't provide the names of the Jira administrators you should reach out to at your company over this…