Daniel Eads Atlassian Team

Hi @albert li , Having it work in incognito mode, and not having it work after you've cleared cookies / cache suggests that a browser extension may be at fault. Chrome extensions by default are not enabled in incognito mode. Would you be able to let us know what browser your co-worker is using, and what extensions they…

Hi @Anand Dandikar , great question - I can see how this could be concerning at first glance. Although the connection between your browser and Jira (and Jira and your LDAP server) is encrypted, the endpoints have to have the decrypted data in order to do something with it. For example, when you type the password into the…

Hi @Julita Jandała , welcome to the Community! Thanks for filling a support ticket for this request. Our customer advocates team will follow up with you on the ticket with the updated document. For others reading this question, the updated form will be on https://www.atlassian.com/licensing/purchase-licensing/howtopay in…

Hi @Michel MDM , I began the process of opening a support issue on your behalf, as Free instances aren't eligible for support but only Atlassian Support can change the indexing language currently. While doing so, I noticed you currently have a Premium trial in progress. You are eligible for support for the duration of the…

Hi @[deleted] , welcome to the Community! Our tax residency documents are listed on the "How to Pay" FAQ page - down at the bottom in the "Tax Information" section. I've linked them here directly for your convenience: * Australian Taxation Office Certificate of Residency for Atlassian (applies for Confluence) * Tax…

Hi Julia, welcome! You can fork and modify the quickstart on Github as necessary. When changes/upgrades occur, you can diff any changes and merge them into your fork. It's worth noting that Bitbucket won't be able to update its own plugins/apps if the internet gateway is disabled. You can manually update the plugins/apps…

Hi @Sascha Mühl , welcome! First things first, you should double-check the base URL in Jira's application settings as well to ensure it's set to https://mypage.de/jiraX. Jira uses this setting to write all the links in the application itself - so not having it set correctly will result in broken links when trying to use…

Hi @Chris Finck ! The personal notifications feature ( /jira notify in Slack) should be able to notify you for the events you mentioned: These criteria also match the JQL filter shown in your screenshot (minus the extra status filters - any status change would trigger a personal notification, regardless of the target…

@Brandon Smith thanks for asking! I've added your contact details to our interest list. A product manager will reach out when Early Access becomes available.

Hi @Darryl Lee - we run on top of Khoros Communities. Khoros is a separate software company that manages the software and hosting. You can view their developer documentation here, although you'll need to sign up for a free Khoros account in order to access it.

Hey Amanda, I'd like to add a little flavor here that will help you determine which versions you can upgrade to. The Troubleshooting and Support Tools app that comes bundled with Confluence contains an upgrade planning tool that you can use to see if the license applied in your Server instance will work with any particular…

Using the example of the Automation rule, you could use project properties as keypair storage. The developer document about entity properties has a bit more information about how the keypairs work. Using a PUT call, you can set the key as the customer name, and the value as the team you want to use. I'm happy to see you've…

Hi @Nalaka Deegala , I'm glad this is helpful! The messages you see are informational; it will put a WARNING if it can't match a Jira user with a Slack account, or an INFO line when it can. Once all the accounts have been iterated over by the script, you'll get a summary of all the matches like this: INFO:root:Finished…

Hi @Robin Spalthoff , welcome! Over the last few days we've seen an uptick in errors on our backend when certain actions occur with the Slack integration. Earlier today our team made a change and we observed an immediate drop in that rate. I would suggest giving it a try again now - hopefully any issue you encountered was…

LoFi and Progressive House are the general genres to drown out the other noises in the house (hello kids!) - with a nice set of full-sized headphones 🎧. A couple favorites for throwing on and not thinking about it: * Chillhop records (slower) * The Grand Sound (faster) Definitely something helpful about not having words,…

All the way back to 2007 in the heyday of last.fm - respect!

Hi Luke, Things like issue data and the text of Confluence pages don't count against your file usage - these are items one might consider as part of the database file. It's only the attachments that are going to affect your storage usage in Cloud. These are independent among the products; on the free tiers, you get 2GB for…

Hi Fadi, It looks like there's an issue with the DNS records for that domain. There's no MX record published with a public DNS server, so our email service can't deliver anything at all to this domain at the moment. You can use a service like MX Toolbox to look up the MX records in DNS for a domain. The domain you listed…

Hi Fadi, Our email system will temporarily pause the delivery of email to an email account if the mail server sends us back particular errors. For example, creating the user in Jira before their email account is ready to receive mail will cause our mail service to pause sending more email to that address. For cases like…

Hi @Rami , The above answer is incorrect - invitation emails are sent immediately and only subject to the limits on the recipient's email server. If they've not received the email within just a couple minutes, that indicates there was a failure between our outgoing mail processor and the recipient's email service, which…

Hi Judith, welcome to the Community! Assuming an email invitation was sent for a user, and they haven't been removed as a user from Confluence, they can trigger a "fresh" link if they click on an expired one. You can also click Resend invite in the Users list to trigger another email from the administration side. If you…

Thanks for confirming @Peter Kao . Our development team has investigated and found an issue with the connection between Jira and Slack. We've taken some action to correct the problem and are monitoring now. If you are able to have a teammate make a change on that issue (such as mentioning you in a comment), that will help…

Hi @Gurmeet Singh - this applies to code blocks in the new editing experience in Confluence Cloud. I am personally on a Mac and was able to do this successfully at the time this answer was posted in the latest version of Chrome. Sorry to hear you're having trouble now! Can I ask: * What browser are you using on your Mac? *…

Hey @Peter Cselotei - Lupus Consulting Zrt_ , thank you for writing out the way you're using Jira so well. I love the way you've got Home Automation and your documents organized. I'd agree that Data Center isn't a good fit for that situation, and that shifting to Cloud adds some problems that don't have good solutions…

Hi Peter - there was nothing wrong in your post, it looks like the automated spam filter here on Community picked it up for some reason. We do check the filter several times a day for false positives - someone released your original message. Sorry for the scare! Edit: I see your original post was edited a few times right…

Hey Khan - I do want to set your expectations. You're asking for help with javascript development (jquery promises), not about something specific to Jira or Confluence. It's possible that someone will be able to help. But general javascript development is outside the scope of Atlassian Support. Atlassian's development team…

@rick.leach messages sent in to Slack already could be deleted by a Slack workspace admin. Future messages can be un-coupled from at-mentioning someone by simply modifying the Jira Automation rule and taking out the smart value from the body of the message that is sent to Slack. @Nofar Ben Kereth the code should be…

Hi @Peter Kao , welcome! You've understood how the feature is intended to work. The settings for this are all managed through Slack using /jira notify - and based on your screenshot it looks like it's enabled. A caveat is that notifications shouldn't send for actions you perform yourself. If you assign yourself an issue,…

Hi Jason, welcome! If you have Jira Service Management, it's possible for users without a Confluence license to read non-public Confluence content through JSM's customer portal. The intent of this feature is for knowledgebase articles. For example, if someone is about to open a ticket with your IT group because they're…

Hi @Eldin Semovic , welcome! Thanks for asking about this. While most fields on the screen are customizable now, attachments are a bit different than the rest of the text-based fields available in Jira and the issue create dialogue. We've created a new feature request on our public Jira instance to track adding attachments…