Daniel Eads Atlassian Team

Hi Vas, This is explored a little bit for Jira in Spring Cleaning for Jira - comparing a bit how to check workflows manually or using an app. This only captures apps that are used in workflows, and only the workflow part of their usage. In Confluence, you can use the Macro usage report to see which macros are used how…

Just noting another difference between Confluence Cloud and Confluence Server here for the benefit of other folks coming across this answer. On the Cloud code snippet, there's a copy button in the upper right: However on Server, there's not a built-in button like this. I've checked the marketplace and found two code block…

Hi @Samiunnisa Shaik , welcome. Typically we see folks having trouble getting an invitation email to an Atlassian Cloud site if their account was created in Atlassian Cloud before their email was set up (in the case of new employees) or if there was some temporary problem with the company's mail server. When our mail…

Hi @oleksii.zinkevych , welcome to the Community! On the native macOS client, it's possible to insert a link by pasting a URL. Right now, that's the only way. It's not currently possible for format the link text, or to turn existing text into a link. I've created a feature request capturing the ask to make links editable /…

Hi Richard, You can use Confluence's built-in tooling to generate a page with a checklist from a click on a page. Let's walk through how to set that up! * Create a template from the space settings of the space you're wanting to add this in. The template page should have the checklist of items you want (using the built-in…

Hi @Matthew Oney , The code block macro in Confluence Server / Data Center comes with several themes. By selecting the macro, you can click the Edit button to modify the macro's options: Aside from selecting a language for syntax highlighting and enabling line numbers, you can choose one of several themes. All the themes…

Hi @Michael Zromkoski , welcome to the Community! I think the errors you're seeing are in Exchange Online / Office365 - is that right? We support Jira Cloud, Confluence Cloud, Bitbucket, Trello, etc on this site. Do you have any errors related to those products that we can assist with? Thanks, Daniel | Atlassian Support

Haven't quite figured out how to help online, but there does seem to be a lot of activity around Texas Updates and their Slack workspace to list when doses are available. Williamson County is running some "tech assistance" sites where people can show up in person and get assistance creating an appointment online. It's…

Hi Naomi, My experience is along the more technical nature of "no"s, rather than the much more personal experience you're having right now. I'd like to say thank you for the important work you're doing. It seems like that could be a thankless job and difficult to keep yourself above the disappointment of callers. That work…

I've checked our mail logs going back 30 days for your email address, and just found the two emails sent today that I mentioned earlier. My suggestions: * Have your manager double-check the email address they're putting in for typos. This is a surprisingly large cause of email delivery problems. * Check with your company's…

Hi @kevin.dynata , welcome to the Community! I see our mail delivery service was able to successfully deliver two emails to you today, and don't see that it has encountered any problems delivering mail to you in the past week. Were the invitations sent more than a week ago? Or perhaps did your manager use a different email…

Hi @Marcus Cattanach , welcome to the Community! With git, it's possible to commit to the local master/main branch without pushing to remote/origin. I'd first recommend checking in Sourcetree on the Windows machine to see if you see your latest commits when clicking through the sidebar to select Remotes > origin > master.…

Hi @Chuck Branum , welcome to the Community! This site is primarily aimed at questions and discussions about Atlassian products (Confluence, Jira, Trello, etc) at a global level - akin to Apple or Microsoft forums. I'm thinking it's possible you might be looking for some specific documents hosted by your company on a…

Hi @Fred Deichler , It's possible these folks aren't logged in to Jira through Slack. When this is the case, the app will try to send them a message in the channel: But if they take no action or don't log in successfully, they'll see a button to silence the app the next time this happens: The app will also wait longer and…

Hi @Sebastien Gamby , It's possible that Bitbucket Server is trying to contact my.atlassian.com for licensing information. Does your proxy server have a block log that you can check to see which connections are being denied? If not, I might suggest trying a wildcard allow for *.atlassian.com while you work through the…

Could you provide the SEN- for that license?

If your manager has tried again today or yesterday but the email is still not delivered, please ask your manager to open a case with us on our support portal. There currently are not blocks on your email address from our mail delivery service, so we will need additional details from your manager to continue…

Hi @Olaf Thiele , welcome to the Community! When looking to connect another application to your account, you'll want to use a special password in Bitbucket called an App Password. This is going to be different than the password you use to log into the web interface, and you'll need to generate one before you can connect…

Hi Igor, If I understood correctly, the problem was that you didn't receive the invitation email your team manager sent. The email contains a tokenized link that you need to use to get access. I confirmed from our mail systems that we'd paused delivery of email to your inbox - which matches the problem you mentioned ("he…

Hi Dennis, Your (now expired) Starter license does allow perpetual use of versions that were released before the license expired. You should be able to check the date that the license's maintenance ended at https://my.atlassian.com from the account that originally purchased the license. Then it's a matter of downloading…

Hi Drew, Notifications from Jira to Slack using the native Slack integration happen in real time. There's not a way to batch the updates using the integration. However, if you're using /jira notify to get direct messages from the Jira Cloud app, it is possible to mute apps in Slack now: That could potentially calm the…

Hi @Gary.Elliott , welcome to the Community! Confluence Server licenses are for a specific install, applied individually. Rather than being cumulative, having two separate licenses means you can run an instance with 10 users, and a separate instance with 25 users. You would not be able to put 35 users on a single instance.…

Hi @igor.paula , welcome to the Community! I have recently solved this for another colleague at your email domain - there appears to have been a misconfiguration on your company's mail server at some point recently. You can read the details of the mail server problem on this thread . The pause on your email account has…

Upgrading is a possibility - but in order to convert to single-node DC with just the license (and not going through the other Data Center cluster setup items), Confluence would need to be upgraded to 7.2 or newer. The Confluence Cloud Migration Assistant is installable on versions as far back as 5.10. In this case, 5.7 ->…

Hi @renan_massaroto , welcome to the Community! Our mail service received this error when trying to deliver the invitation email to your mail server: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [DM3NAM02FT023.eop-nam02.prod.protection.outlook.com] According to the Office365 documentation for this…

Hi @Jessica Herbst , welcome to the Community! I've just given the Create Issue action a test and noted some behavior around character limits. * The summary is limited to 200 characters - the integration shows you the characters remaining (170 in this example) when typing: * The Description field will pre-populate in the…

Hi @Srikanth Reddy K , It's not necessary to upgrade your Confluence Server instance before migrating the data to Confluence Cloud. The Confluence Cloud Migration Assistant can be installed in Confluence Server versions 5.10 and above - so your existing 6.0.5 instance can use it without first being upgraded to the latest…

Interesting! It is worth noting that the Confluence installer comes bundled with its own JDK - you can check and see which Java the instance is using in Confluence's web interface: * Choose the cog icon , then choose General Configuration * Choose System Information in the left-hand panel. * Scroll down to the section…

Hi @rolecan , welcome to the Community! We're currently investigating some sites that have been abusing our platform to send emails related to a bitcoin scam. 5 of the 7 sites you listed are known to us already (as well as more) - if you are willing to list any additional sites, I can ensure we are taking action against…

Hi @Anna G. , welcome! The account you've posted here on Community with doesn't seem to be a member of any sites that have hit their license limit, and it's not connected with a particular company's email domain that I would be able to get other information from. If you're able to contact someone in your company's IT…