Daniel Eads Atlassian Team

Hi @Manuel , welcome to the Community! One possible issue is that our mail delivery service will pause attempts to deliver message to addresses that previously returned an error. For example, if this person was new at their company and the invitation was sent by Confluence before their mailbox had been completely set up -…

Hi @Jerome Ortega , This is going to be a bit odd, but ignore the camel-casing in the documentation and use this inside your lookup array: {{issuetype.name}} (lowercase 'T') We're still digging into this, but although issueType works fine outside of a Lookup, capitalizing the 'T' as it's documented won't return the string…

Hi @Luca , Are you able to confirm which specific version of MS SQL you're running? With Confluence 7.11 and MS SQL 2016 (no service pack), we do have a known issue with bad grammar: CONFSERVER-61145 The fix is to upgrade SQL Server to 2016 SP1 or later, as noted on the Supported Platforms page for Confluence 7.11 (see the…

Just noting for the benefit of others reading here that there are a couple other Community threads going about this issue: * Confluence server upgrade 7.10.2 to 7.11.0 * Updating confluence from 7.10.2 to 7.11.1 have som duplicate key issues 

Just noting for the benefit of others reading the question that there are a couple other threads going about this issue: * Confluence server upgrade 7.10.2 to 7.11.0 (1600378) * Confluence server upgrade 7.10.2 to 7.11.0 (1629617) 

Hi @Netset , I see you've created several questions here on Community over the last couple months about the upgrade from Confluence 7.10.2 to 7.11.0 / 7.11.1, and potentially migrating from a MySQL database to MariaDB. Do note that as indicated on the Confluence supported platforms page , MariaDB is explicitly not…

Hi @navneet sharma , an upgrade to Jira Server shouldn't affect the TLS configuration or cipher suites involved. The settings for TLS termination are in Jira's server.xml file if it's serving HTTPS directly, or with the reverse proxy application if you are fronting Jira Server with a reverse proxy. You would need to check…

Hi @Andrew Do , I've had a look at your account and see the auto-renewal processed successfully. You should be able to access your current Confluence Server license at my.atlassian.com and then paste the most recent license into Confluence: * Go to > General Configuration > License Details * Enter your new license in…

Just a quick follow-up from the support end of things - the app had a brief service interruption today. This particular error wasn't anything on your end. Our team fixed the underlying issue with the app and things are working normally again. Cheers, Daniel | Atlassian Support

Hi @Rui Santos , welcome to the Community! We had a brief interruption of service with the Jira Cloud for Slack integration earlier today. It's been resolved and now the integration should be working normally. Please give it another try! Cheers, Daniel | Atlassian Support

Hi @[deleted] , welcome to the Community! I see that you also opened a support case and were assisted directly by a Bitbucket support engineer. Your mail server returned an error to our mail service initially, and caused further emails (including the invitation) to be suppressed. The support engineer working your support…

Hi @Jerry Cook , welcome to the Community! I'm not entirely sure what app you're looking to install. It's possible to deploy Confluence as a Server or Data Center license that runs on your own hardware, but I don't see any of those licenses on your account and believe you're subscribed to Confluence Cloud. You can also…

Hey @clucky , I've cleared out the block on your email address as well. Our mail service received this error from your organization's Office365 mail server: 550: 550 5.4.1 Recipient address rejected: Access denied. 

@Chiara Squilloni I'll also just mention (as a former systems administrator) that hardware and maintenance costs go significantly undercounted on the server side. In my previous role as a server administrator, time I spent maintaining Jira and Confluence applications (including upgrades), the related VMs, and the databases…

Jira’s documentation contains information about completing a sprint: * Go to the Active sprints of your Scrum board. * If necessary, select the sprint you want to complete from the sprint drop-down. Note that if you have multiple sprints in the Active sprints of your board, the 'Complete Sprint' button will not appear…

Hi everyone, In the interest of brevity, I’ll mention that there are many resourceful solutions using scripts / spreadsheets scattered around the thread. If you have time and are interested in scripted solutions, please have a look at some of the options provided by other clever Jira users. Jira’s built-in reporting…

The most reliable way to see information about previous sprints in Company-Managed Projects is to use the Velocity Report. * From the board you’d like to see the previous sprint on, click Reports in the left sidebar * Select the Velocity Chart * A list of recently closed sprints is below the chart: * Select any sprint…

The most reliable way to see information about previous sprints in Company-Managed Projects is to use the Velocity Report. * From the board you’d like to see the previous sprint on, click Reports in the left sidebar * Select the Velocity Chart (called Velocity Report in Next-Gen / Team-Managed projects) * A list of…

Hi everyone, In the interest of brevity, I’ll mention that there are many resourceful solutions using scripts scattered around the thread. If you have time and are interested in scripted solutions, please have a look at some of the options provided by other clever Jira users. Jira’s built-in time tracking offers what we…

Hi @Andrew Ko , Confluence Cloud doesn't have a direct RSS reader, either as a built-in macro or as a Marketplace app as of today. It seems possible that a developer might take advantage of our new Forge app platform to create a simple RSS feed macro for Confluence Cloud in the future. However, you can use the iFrame…

Hi @Sandi Slavko , Would I be right in guessing that you're using the Cisco-provided Jira Cloud app for Webex ? Unfortunately I'm not able to troubleshoot issues with the app directly since we don't use Webex and the app is built/provided by Cisco themselves. I have a couple thoughts: * Do you notice the error when…

Hi @Elly Clein , welcome to the Community! It's possible to change the renderer for fields like Description to the "Default renderer", which doesn't parse underscores as markdown. However, this only affects the old issue view in Jira - and by default you're likely looking at the issue using the new issue view. Going back…

Hi @atta , welcome to the Community! You could use an Automation rule to send a message to Slack with all the issues in the sprint when the sprint starts. Here's how that would work: * Create a new Automation rule (either globally or in the project you're working in) * Use the Sprint Started trigger as the trigger for the…

Hi Mitch, welcome to the Community! The Confluence Cloud Migration Assistant app now supports versions of Confluence all the way back to 5.10. It's possible you might not even need to upgrade to use the app - if you've got 5.10 or newer, you can simply install the app from the Marketplace (or by using "Find new apps" in…

Yes, you can generate a Cloud migration trial license for Jira Service Management (formerly known as Jira Service Desk) from the same site. For JSM/JSD however, it's worth noting that the Jira Cloud Migration Assistant does not currently support Service Desk projects. We're planning to ship support for those projects in…

Hi @Srikanth Reddy K , * The migration is non-destructive - all the exported data will be retained without change in your Server instance. You can migrate space-at-a-time this way, or even do several migration trials and "reset" your Cloud instance each time if you like. The only item to watch out for is that…

Oh, interesting use-case! Most people call {code} and then use the Edit button on the macro to change the options (including the language). Using the Default Language setting at the top of this thread, you can change which language the block will pre-set when you just call {code}. But you're right - it's all {code} and…

Hi @Gurpreet Singh , welcome to the Community! Everything you've outlined is right. I'll just add a little more context and note that collaborators do use a Jira license (either Jira Core or Jira Software) - they just won't use one of your JSM agent licenses. They will be able to comment as you mentioned, but they won't…

Prior to joining Atlassian, I was a sysadmin and responsible for 4 different production Jira instances, Confluence, Bitbucket Server, Sharepoint, and a variety of other smaller systems. I'd gotten quite good at quickly and reliably managing the upgrades, as well as the other general upkeep tasks a proactive sysadmin should…

Hi @Rajesh KC , welcome to the Community! I'm going to assume your database was on a separate server, and that the database server wasn't involved with the hard drive crash. It's good that you were able to recover the files on the Ubuntu Server! This process is documented in a support article: Migrating Confluence between…