Patricia Francezi_iDev_ Community Champion

Hi @Reddy, VangetiChandrashekar welcome to the community. This is managed by the Atlassian admin of paramount.atlassian.net You will need to reach your internal support again to mention that youre getting errors. We from community cant help you in this case. I hope this helps

Hi @Julien Béchade This is due permission schemes applied in Jira Software projects. Sounds to me the schemes are in the default permission scheme, that provides "browse project" permissions to anyone loggedi in. So, to change this behavior, you will need to review and change the Jira Software schemes you need to. This is…

Hi @ha As I can see in the screenshot this is an add-on provided by Broken Build and this is the vendor page https://marketplace.atlassian.com/vendors/1210856 So you can contact them to request support. 

Hi @Serena welcome to community You can set the display format following this kb https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-format-display/ There are two formats SLA format display options Due date centric This format displays the relative time and date, or the exact date for completed, or…

Hi @Sreenadh You can´t remove it. This is a new agent view, to help the agents opening tickets in behalf of the customer. When you turn the toggle on, the agent will see the same fields customer sees in customer portal for that request type. This would help the agent to fill the fields that are important for your team and…

Hi @ha I would be better if you inform the add-on you're using as this is not out-of-box. Then may be the vendor can help with it.

Jira Software users needs this permissions in JSM project - Browse project permission - Work on issues permission Remember that a Jira Software user will not resolve a JSM issue, unless they are also licensed in Jira Service Management. 

Hi @Ander Its possible having Jira Service Managament in a board but the user needs to have Jira Software license in order to see this board. I assume it's your case, as the members get issues from both products. You can use this doc as a…

Hi @Bo Schlichting Its really not so obvious, I agree. Just follow this doc to change your email request type https://support.atlassian.com/jira-service-management-cloud/docs/choose-a-request-type-for-email-requests/ IF any other help is needed, let me know. And also if that worked :) 

Hola @Tamara welcome to the community cuando apunta el mouse al tipo de problema, ¿no muestra la flecha de arrastrar y soltar, como en la imagen abajo?

Good one. The only caveat on this about mentioning is the profile configuration. People can set up if they will or wont receive notifications via email when become a watcher. 

Yes, they would need to be licensed. In Jira Service Management "customers" does not require licenses. There are integrations solutions that I have implemented in some clients - like members of the company opens tickets via JSM, automation integrates with JSW, statuses, comments, etc. This client uses a mininum ammount of…

Hi @Magnus Schlüns welcome to the community. It would be great if you provide some informations, that are missing in your post - Are you using Jira Software to try to communicate with external customer? If the answer for this question is "Yes, we are using Jira Software for this" , I will advise you there is no mecanism…

Hi @MayYT Welcome to the community I suggest you trying to use Branch Issues in your create rule to perform more actions on the recent create issue. Check this if this is new for you https://support.atlassian.com/cloud-automation/docs/what-is-rule-branching/ Here is the doc…

Hi @Miguel Angel Díaz Polanco As of now, Jira Service Management has no "customer group permissions" related feature. I suggest you to search for an add-on to support you on this request

I do understand you, but when people opened as a bug, Atlassian team stated as a suggestion. The main reason is that the display format is oficial for the language selected. One of the workarounds are to change the language for one that matchs with expectation about the date picker format. I will confess that I didnt test.…

I had a call with my bank account manager while doing laundry... I felt great - 2 problems solved at once LOL 

Hi @Rafal This is due to new issue view not supporting general configuration. So the date picker is getting the default from your profile in English US https://support.atlassian.com/jira-cloud-administration/docs/configure-the-look-and-feel-of-jira-applications/#Change-date-and-time-formats These settings don't apply to…

Hi @Paul Terry The best practices is using Project Roles as this can be managed by the Project Administrator, adding or removing people from roles. As much as you can, use Project Roles. The kb associated for notification configuration…

Hi @venkatrao pujala Jira Service Management in Premium version currently has the Assets feature. Here you can check some information about it https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management I hope this helps and if any further info is needed let me know. 

Oi @warlen xavier cintra Não está claro o que você precisa. Mas minha sugestão é que entre em contato com a organização para qual trabalhava para ter informações. Não tem como simplesmente achar uma instância / site. Boa sorte!

No problem @patrick If this works for you accept my answer. If not let me know if any other help is needed

Hi @Gerard Williamson Be awware that this applies to INTERNAL customers, not external to your company. Im assuming is the case. Another way to do would be - Add the created accounts in a specific group from your identity provider / service to a Jira Group that is not licensed in any product - Add this group with role…

So, this would be nice have a screen shot of email audit log so we can check the reasons why ticket is not beeing opened. Check this doc please and share some errors you got there, please? https://support.atlassian.com/jira-service-management-cloud/docs/about-email-logs-in-jira-service-management/

Hi @patrick welcome to the community. There is a global configuration to share with the organization automatically and a customer notification for it. You can tune the customer notifications in your project using this doc as…

Hi @Jack Yang As of now, there is no way to provide such permission to only modify a workflow. To update a workflow, the user needs Global permission "Administer jira" that usually is associated with jira-administrator group. If its a kanban or scrum board, you may use simplified workflows, where user can create new status…

Hi @Rofrits Márk Welcome to the community! The fields in JSM will follow the Screen and forms you configured in Customer Request Types or Request Types. Meaning there is a portal form, for the client, and an Agent view of it. The fields in the customer form are placed at the beginning of the issue for the agents + the…

Hi @Selvalakshmi Praveen Kumar There are a little complex solutions to do this via Jira itself, mainly working with: - Status with properties configured to remove permissions to worklog (this is trick and needs carefull and good knowldge in doing so, because of Step Properties). - Automation to move to this new status when…

Hi @Christine P. Dela Rosa I have been practicing that. Instead of walking, to not get distracted by a lot of chrome tabs, I'm kinniting or crocheting during webinars, or meetings, :) This is equivalent to "Try doing household chores with your meeting in your headphones.". It works, as the activity is motor coordination…

Hi @Andrew Jezard Welcome to the community! This is due user data protection as you can read here https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-user-privacy-api-migration-guide/ So jira always show the ID when exporting. You need to contact the vendor for having a workaround or solution in place. A…