Patricia Francezi_iDev_ Community Champion

Hi @Nisha.Modi welcome to the community. In this case you need to contact the add-on vendor directly, so they should help you

Hi @Candy Tricia Khohliwe If you plan to send email notifications, you can use the smartvalue in "to" field of send email action. {{issue.watchers.emailAddress}} As shown If this solves your question, please accept my answer :) 

Hi @Blake Hampton welcome to the community Your service desk must be configured to restrict access by login, so the KB will only be shown for the logged-in users. If your service desk is open (no customer login required), your kb will be opened as well. Check this Kb for more info…

Hi @Jim Lee I've seen a lot of issues when anything wrong happens with this redirect - if the shared email has its rules, or people changing configs... etc. The best scenario is a mail box account, as a shared box can cause there is a redirect to the cloud project email for this to work. The account itself, could be…

Hi @Tony Hines You need to configure your domain into jira, create the outgoing box and the associating to the projects. This kb have all the steps you need to perform https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/ I hope this helps

Hi @Sreenadh You need the site-admin permission group in both sites to get the migration starting. When you have this permission on the destination site, you will be able to select it. Both sites need to be in the same Atlassian Account, so your email and account should be the same for both. I hope this helps

Hi @Ahmadi Islem Please follow this kb to get your needs done https://support.atlassian.com/jira-cloud-administration/docs/integrate-with-self-hosted-tools-using-oauth/

Hi @raluca Welcome to the community. The feature you sent in snapshot belongs to a Team-Managed project type, and its not available for Company-Managed projects . Thats why you can´t see the same in different projects. There is no way to add this feature in Company-Managed projects . But, company -managed projects will…

Hi @MahanthPrudhvi Yes, it is possible to configure a default issue-security level and add the reporter and the single user to it. Note that using a default security level, will affect every issue created, and then if a level change is needed you can do it manually or through automation Please follow this kb for complete…

Hi @Collin Shawler I have configured something related and used this article https://community.atlassian.com/t5/Opsgenie-articles/Routing-Incoming-Calls-Based-on-Time-of-Day-via-Incoming-Call/ba-p/1668032 If the schedule / escalation has no user to call, the Incoming call will route to voice message. I hope this helps

Hi @Paul Wiggers This goal might be achieved using add-ons, as there is no way to hide default fields from customer portal. Extension for jira may do the work, but you need to research on it.

Hola @Astrid Mariana Lucena Laya bienvenido Bienvenido a la comunidad. El grupo jira-software-users es el grupo predeterminado que identifica a los usuarios que tienen una licencia de jira. Puede agregar acceso al producto al grupo "externo", pero esta no es la mejor práctica. Como no es estándar agregar licencias de…

Hi @Wong The user id on Asset, does not match with the JIRA user account ID. You will need a field in asset to store the user as user picker - then you may get the correct id for that user. Approvers field will accept only JIRA User ID - not the object ID. So you need to convert somehow

Hi @Todor Katsarov The only way I see to reach your goal is copying creator via automation to a user customfield then use this custom field to provide permission, as "creator" field, is not available to configure directly in the permission scheme itself. For this to work user needs to have license for the product you…

HI @Johanna Vehkanen Customer notification are based on Request Types that must be associated so the customer will receive emails and also be able to check the request under the portal. Without this, when customer sends an email without any issue key associated, this will cause a new ticket being opened. 

Hi @[deleted] You got notification helper from the specific project the user is not receiving notifications? Team-managed project x company-managed projects works differently. This helper uses company-managed project notifications schemes to check. If the mentioned project is a team-managed project, so you need to check…

Hi @Pete Ross In Team Managed projects you don´t have options to customize screens by actions, like create edit, view. Thats why your create is showing all the fields. Status field options, Im not sure this is available for API / URL if any. 

Hola @Luis Alejandro Deobarro Navarro Sin add-ons solo se puede cambiar lo que es permitido como logo, los botones del tipo de requsicion etc. 

Hi @Glennis Murphy Currently this is not a configuration you can set to have both showing an icon. I would syggest you to open a request to suggest this as a feature (chaning the config or just showing the icon). 

There is this suggestion https://jira.atlassian.com/browse/JSWCLOUD-6516 you can vote and watch this one. Just to clarify, there are policies related to features suggestions I think you also need to know. Its displayed in the issue suggestion itself. I hope this helps

Understood, but think about it: If they provide the add-on and the field is not available in their add-on, who is supposed to fix it? The field is available in your jira instance, and so you can use it. The field is also available for updates and other actions from Jira API. But if this is not set the way you want to, and…

Edited the answer, sorry for my mistake. The reason is that this add-on uses the permission related to a Jira admin, usually that connects to freshworks API and Jira, so the actions behind the addon are associated with this user t. So, if you need a different behavior you need support from add-on creator, which I…

Hi @Ariel Erlijman If you are using the oficial add-on to connect zendesk and jira, so zendesk will follow the create screen and field configuration associated with screen scheme and field configuration. To learn more about it follow the docs bellow…

Hi @John Tapia As far as I know this app/add-on is provided by Freshworks, so you need to contact them directly to address your questions, concerns, and if there is any workaround or fix I hope this helps

Hi @Gyllchrist AGO I think you need to better describe your scenario. You just want to see the some report with all the issues related to this version? You need to create via this automation ALL the issues related? Please clarify

Hi @Madhumohan welcome to the community Considering that youre using jira software, to have a notification event working, all the users must be licensed. When users / customers are not licensed, is better use Jira Service Management product, that is made for this kind of communication with external users 

Hi @Eric Bergeron Customer portal will show date and time in relation to the customer profile configuration and their time zone selected. I suggest you to check with customer if their profile is using tha different time zone from your instance

Hi @Francisca Costa welcome to the community If I'm not wrong this add-on is provided by Freshworks - so you need to contact them directly to have your concerns addressed. If this is a internal add-on, so you need your developer to fix this behavior. I hope this helps

Hi @Chris Haworth There is no way to have them look alike each other. Team managed projects has limited configuration, and follow their current aspect. I hope this clarifies

Hi @Rikita One question - are you using your instance with managed accounts with Atlassian Access? Or google workspace?