Patricia Francezi_iDev_ Community Champion

Hi @Nonla KONE sorry for answering in english. I understood everything, but Im not able to write in French the much I can read it LOL THe error message says the current workflow is not compatible with the pre-requisites to be an simplified workflow In this part of the…

Hi @rwheeloc You can configure sub-filers if you're using a Company Managed project KB for that https://support.atlassian.com/jira-software-cloud/docs/add-a-sub-filter-to-a-company-managed-kanban-board/

Hi @Damian Gajda Welcome to the community You can configure your instance to send emails from your own domain https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/ Then you dont need to have the email "atlassian.net" configured in your project, so when…

Hi @Celia Charrier Is your filter capturing these issue types? If possible can you share it?

@Ken Kan welcome to the community Please check yoursite.atlassian.net/secure/admin/OutgoingMailServers.jspa This is the place where outgoing emails can be enable, if its disable. If you see that its already enabled, and yet your not able to use the automation, please reach Atlassian support

Hi @Lena Sargsyan The simple answer is - there is no way to have a team-managed project with a multiple project board. This feature is not available for team-managed projects. Please check this in case of doubts https://support.atlassian.com/jira-software-cloud/docs/create-a-board-based-on-filters/ If you really need a…

Hi @NTNT You just need to follow this kb to get that fixed https://support.atlassian.com/jira-cloud-administration/docs/manage-shared-filters/#Change-the-ownership-of-a-filter

Hi @Tina Maddox There is only one place to have this auto sync setup This would be shown at https://admin.atlassian.com/ - Security - Identity providers. When you choose the identity there will be a session "Settings" and "Edit button". 

Hi @Kim Andre Nesse As of now, there is no feature out-of-box that you can configure the scenario you have. The solution you already applying (via automation) is the one available. 

Hi @Damian Martin One question - is your Opsgenie managed as a separate product? Or just integrated with Jira Servive Management?

Hi @Trevor Dearham Welcome to the community! As of now, you can´t configure the built-in Jira Service Management mail handler in Jira Cloud. The options you saw are related to DataCenter / Server versions because they would be connected to your own mail server. So, the rule in your mailbox will be the solution for your…

Yes, its the same. The field is timetracking Check this https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-bulk-post Youre going to see this field "timetracking": { "remainingEstimate": "5", "originalEstimate": "10" }, This is how youre supposed to inform the value in your…

Hi @[deleted] You can customize a little the customer notification about resolution event in your project, using Request URL that will point to your portal, then the customer may reopen the ticket using the status and the transition you configured in your workflow to be in customer portal and used by them.…

Good day @lucas_oliveira5 Welcome to the community. You need to get the id from Time Tracking field. Original Estimates is a property of this field. As Im not sure what is the action you need to perform, if you need further information let me know what are your plans. 

Hi @aditya sinha Welcome to the community. I think you created a Team-managed project, and this type of template does not have this configuration. Youre going to find this in templates in Company Managed projects. Currently when creating a project there is a wizard questioning about the type of project you want, and the…

Hi @Brittany.Loy It would be easier if you show us the screens and steps you see the issue. Can you please share? 

Hi @Jason Lane Currently is not possible to search workdescription directly from Advanced issue search (JQL), or present this data in a out-of-box gadget. You can get the information via Rest API (developer docs would help on that), or using Google Sheet or Excel Sheet (the buttons in the upper right corner under Advanced…

Hi @Touqeer Anjum I think this kb would help you with your scenario https://support.atlassian.com/jira-service-management-cloud/docs/allow-external-emails-to-be-added-as-comments-on-issues/

Hi @Tina Maddox It would be easier to help you if you provide more information about the problem. Screens, errors, testings.... And also, do you have Atlassian Access or just the Google Workspace connection configured? 

Hi! No problem Your JQL is incorret in this example: ((issuekey = Bugs AND project in (ALGI, FER, AMA, WO)) after operator = is expected to have a VALUE, and not a clause. project in (... is a new clause and not a value. The value is Bug, or Story or any issue type you want to have that. as in project in the values are…

Good morning @Jaime Netzer - for some error in automation I didnt get the badge yet. Related to comment a post in the series. Was it supposed to be automated?

Good day @Sinisa Glusac I see your jql in this part (issuekey = and project in you have "= and" issuekey should be a issuekey number, not a operator AND. 

Welcome to community @Sascha Gerhardt Currently there is no way to configure how the calendar will be shown in Jira Service, unfortunatelly

Congratulations @Pramodh M ! I finished my journey to Atlassian Certified Expert Sep 3rd, and now helping team mates in their journey for certification, is pretty clear that the knowledge we gain in the path, is more valuable then the titles itself!

@Saralie S. here it is! https://twitter.com/pfrancezi/status/1575833397901275136

COngratulations @Deepanshu Natani. I finished my journey to Atlassian Certified Expert Sep 3rd, and now helping team mates in their journey for certification, is pretty clear that the knowledge we gain in the path, is more valuable then the titles itself!

Recently I got the Atlassian Certified Expert Stand.... It was a journey from the first exam to here. My tip for those that intent to start certification process: Start from ACP-6XX series, goes to ACP-1XX series, then ACP-420. I took the certifications not only for the paper itself, but the learning process. I can tell…

Hi @Rohan Swami In the issue hiearchy we are supposed to choose more issue types to associate to Epic Level, but when trying to choose a parent the only option is the Epic issue type itself. Is this screen correct? I mean - should have N options to Epic Level, or we should choose only one? Also is there a roadmap to be…

Hi @Samir good article, saved my brain here! I have a question - how it will reach the escalation policy depending on the time if its not possible to determine the route involved? Your screenshots for the policies are related to another schedule (not the incoming call one). Or is it related to the name of the escalation…

It worked. I tried this so many ways, but couldnt make it work. Thanks for your help