Ajay _view26_

Hi @Rahil Hameed Great to see attachment support landing in the Send customized email action! The community has already highlighted the need for dynamic attachments via smart values (e.g., {{issue.attachment}}), and I'd like to extend that further for the Forge ecosystem. Use case: Forge apps that generate documents…

in Attachments now supported for customized emails in Automation! Comment by Ajay _view26_ June 23

Hi @Heine Deelstra Welcome to the community! I think your observation is worth filing as a feature request or bug report against the `atlassian/ssh-run` Bitbucket pipe repository. At minimum, exposing `STRICT_HOST_KEY_CHECKING` as a configurable variable (defaulting to `no` for backward compatibility) would let…

in atlassian/ssh-run seems to ALWAYS disables host key checking. Is that intentional? Comment by Ajay _view26_ June 20

Hi @THIRUMALESH KODAGANTI A few things to confirm and try: First, SSH keys don't count as users. You can have multiple SSH keys on a single account and they all authenticate as the same user, so having three keys on your machines is not the problem. Second, check your workspace's User Directory at Workspace settings → User…

in Bitbucket Free workspace incorrectly read-only with 1 user Comment by Ajay _view26_ June 20

Hi @Jonathan Kong , This is one of Atlassian's in-product onboarding/feedback modals, I'd raise a support ticket. A modal that won't stay dismissed is a legitimate bug, and Atlassian support can check whether there's a known issue with the dismiss flag not persisting in your instance.

in 'Help us tailor your experience' pop up wont go away Comment by Ajay _view26_ June 19

Hi @Kamal Hami-Eddine As of today, there's no public REST API endpoint or MCP capability for writing Insights to JPD ideas. You can read a lot of JPD data through the API, but Insight creation is still locked to the UI.

in Is it (or will it be) possible to create Insights in Jira Product Discovery via API or MCP? Comment by Ajay _view26_ June 18

@Jeff Hoffer Yup, it looks like under the hood, the sub-query is essentially overriding the Done column filtering logic.

in Days in Done column filter broken for Kanban Board with Sub-query filter Comment by Ajay _view26_ June 18

Hi @AutomationUIUser No, JSM portal-only customers (unlicensed/customer accounts) cannot complete the OAuth 2.0 Authorization Code flow. The OAuth 2.0 (3LO) flow is designed for licensed Jira/JSM users — agents, admins, and users with product access. JSM portal customers (sometimes called "customer accounts") don't hold a…

in Jira OAuth 2.0 Comment by Ajay _view26_ June 17

Hi @Bert Duhamel As @Arkadiusz Wroblewski mentioned you need Confluence added to your site, but not necessarily a paid plan. JSM's knowledge base feature is "powered by Confluence" under the hood. To activate it, you do need to install/add Confluence to your Atlassian site. If you're on a monthly billing plan, you can add…

in Confluence as a embedded knowledge repository for JSM Comment by Ajay _view26_ June 16

Hi @Luke Verheyden Just to clarify, "Open" channel access lets them raise requests on the portal, but it doesn't mean they're automatically registered as "customers" in JSM's internal customer list. They get added on first interaction (first time they visit the portal or raise a ticket). So technically they can access it,…

in Bulk add customers to JSM with Guard Comment by Ajay _view26_ June 16

@Mike I too had the issue to figure out how to make JSM customers to get added directly to JSM Organizations without the error "Cannot add customer accounts to Jira Service Management because this site only allows customer accounts in Customer Service Management." Earlier this used to work seamlessly and it seems Atlassian…

in User creation is blocked. Comment by Ajay _view26_ June 15

Hi @Mike Makuch Welcome to the community! That error message is almost always tied to self-hosted runners. It means the step's container got evicted mid-execution A few things I'd check, roughly in order of likelihood: Docker disk space buildup. Memory pressure Timing note Runner logs are the most direct diagnostic —…

in Bitbucket pipeline test runner failing with internal errors Comment by Ajay _view26_ June 15

Hi @sansilvestreapps Welcome to the community! The authentication format changed when Atlassian moved to API tokens — you can't simply drop one in where an app password used to sit, because the username Git expects is different. For Git over HTTPS (which is what VS Code's Source Control uses under the hood), you need to…

in How use the new token in VS Code? Comment by Ajay _view26_ June 12

Hi @Frederik Decelles Welcome to the community! Can you attach the message as you seem to have missed pasting it

in Unable to load Confluence site Comment by Ajay _view26_ June 11

Hi @Marc Repository Access Tokens don't currently support the container registry — that's the root cause here. The Bitbucket Packages registry requires the read:package:bitbucket scope, which is only available on Atlassian API tokens (user-level tokens), not Repository Access Tokens. The repo-level tokens are scoped to…

in Using Repository Access Tokens to pull Docker Images from the Bitbucket packages registry externally Comment by Ajay _view26_ June 11

Hi @Chris Marti Bitbucket is actively deprecating app passwords (the brownout schedule started today, June 9, 2026, with full removal on July 28). The newer replacement is Atlassian API tokens, which is what you should be setting up. If you were previously using an app password, move to an API token now to avoid disruption…

in Migrate Git from me/password to somename/API-Token Comment by Ajay _view26_ June 9

Hi @TKL The email-to-board feature uses Trello's internal color identifiers, not the display names you see in the UI tooltips. What the UI calls "bold green" is actually `green_dark` internally — and that's the name the email parser recognizes. Trello has 10 base colors: green, yellow, orange, red, purple, blue, sky, lime,…

in Can't create a label of which color has multiple words when creating a card from email Comment by Ajay _view26_ June 9

Hi @Tiffany Garbanzos Atlassian announced two new interfaces at Team '26. The Rovo MCP Server now exposes Teamwork Graph tools (getTeamworkGraphContext, getTeamworkGraphObject) that let any MCP-compatible AI agent — including Claude — query the full cross-ticket relationship graph across Jira, Confluence, Bitbucket, and…

in Can Rovo's AI writing capability be called programmatically via API? Comment by Ajay _view26_ June 4

Hi @Becky Koke This is a real gap , Rovo agents currently can't read data stored in JSM forms natively. Forms in Jira Service Management are a separate data layer from issue fields, and Rovo's access to Jira issues goes through the standard issue schema (fields, comments, attachments), not the form submission payload.

in Rovo Agent Unable to Jira Read Form Data Comment by Ajay _view26_ June 4

Hi @Maria D Perez Unfortunately there is no native bulk-disable UI for dropdown options in Jira Cloud — you're right that the standard field configuration screen forces you to do it one by one. The supported workaround is the REST API. Use the "Update custom field options (context)" endpoint: PUT…

in Custom Field- UPloading and Disabling Comment by Ajay _view26_ June 4

Hi @Ian Ling Welcome to the community! What you're seeing is almost certainly related to Atlassian's recently announced SSH migration rather than an unannounced key rotation. About three weeks ago, Atlassian published an article saying Bitbucket Cloud is moving SSH traffic from bitbucket.org to a new hostname, <a…

in SSH host key rotated on 2026/06/02 ? Comment by Ajay _view26_ June 3

Hi @Katie The fastest approach is to work with your IT team to temporarily recreate the former employee's email address (or add it as an alias to a current employee's mailbox) on your domain. Once that's done, you can trigger a password reset

in How can a company regain Loom workspace admin access when the workspace owner is a former employee? Comment by Ajay _view26_ June 2

Hi @Kelly Fiorella Drozd Yup, this is one of those areas where JPD and Plans are still catching up to each other. The bar you're seeing on the Plans timeline is using internal "schedule" fields that Plans manages on its own — they're not mapped to any native JPD date field, which is why you can't find where they're being…

in Plans dates for JPD Items Comment by Ajay _view26_ June 2

Hi @Shahidulla Khan Lavani When you've lost access to the email tied to the account and that email is also your MFA recovery channel, there's no self-service bypass — that's by design. You'll need Atlassian's account recovery process, which verifies you out-of-band. Raise a recovery case at support.atlassian.com (choose…

in Lost email access, couldn't able to login to Atlassian account Comment by Ajay _view26_ June 1

Hi @Ryan Clewis What you're seeing in trello.com/u/r***c*****6/boards is your Trello username (the vanity slug), not your account identity. Trello auto-generates that slug at signup — usually from your email prefix plus a few random characters to keep it unique — and it's completely separate from your display name and…

in I see a different username in the url that doesn't match my account Comment by Ajay _view26_ June 1

Hi @Mikel Whipple Hey Mikel, I took the ACP-420 a few years back, so I wont be able to help with the new format! Anyway Good luck with your exam :) Mid-June gives you plenty of prep time! :)

in Anyone take the ACP-420 recently? Comment by Ajay _view26_ May 28

@Tom Gebruers Welcome to the Community.. Seem like the issue is fixed now

in Has the Team field stopped working properly for others? Comment by Ajay _view26_ May 28

Hi @Henrique Bittencourt This is a known gap and there are existing feature requests on the Atlassian developer community forum asking for Forge access to the Automation API. Adding your voice there is the best way to push for a native solution.

in How can a Rovo Agent read Jira Automation Rules natively without manual JSON export? Comment by Ajay _view26_ May 28

Hi @Christer Palm Welcome to the Community! I think the issue is when the "Free Site" is out of the trial period, and you try to install a Trial of a paid App the issue reported by you pops up. It should work if you try it out on a "Standard or Premium" licensed site

in Cannot install Marketplace apps requiring “Try it free” – billing configured – Free apps work Comment by Ajay _view26_ May 28

Hi @Alejandro Enrique Marín Astorga _CL_ The approximate-count endpoint shares the same burst-based rate limiting as other REST API endpoints — since March 2026, Atlassian has been enforcing the new points-based rate limit system alongside the existing burst limits. Three parallel calls from the same service account to the…

in POST /rest/api/3/search/approximate-count — intermittent 10–30s latency in production Comment by Ajay _view26_ May 27

Hi @hakemcpu , This is a very common situation after running git filter-repo — you've done the cleanup locally and pushed it, but the server-side still holds onto the old objects until garbage collection runs. Unfortunately, Bitbucket Cloud doesn't expose a self-serve GC trigger for repos under the 4 GB limit. The…

in Run server-side gc after history rewrite — repo size not reflecting reduction Comment by Ajay _view26_ May 27

Ajay _view26_ Community Champion

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