Ajay _view26_ Community Champion

Hi @Robert Flaugher Welcome to the Community! Loom does support closed captions — your transcript automatically generates them, and viewers can toggle captions on/off using the CC button in the Loom player. However, these are player-side captions, not "burned in" to the video itself. If you need hardcoded/burned-in…

Hi @Marty Ryan Below is a workaround which you can try - 1. Go to your Trello profile → Settings → Notifications. 2. Instead of leaving it on "Never," first switch it to "Periodically" (or "Instantly"), save that, wait about 30 seconds, then switch it back to "Never" again. This forces a fresh write to the notification…

Hi @AGeorge Welcome to the community! Sometimes Bitbucket's internal ref cache gets out of sync. If your commits are still there and your CI pipelines are pulling fine, the branch HEAD refs likely still exist at the Git level but aren't being surfaced in the UI. You can verify this by running git ls-remote origin from your…

Hi @S P Loom records in VFR by default to keep file sizes manageable, but most local media players (VLC, Windows Media Player, etc.) don't handle VFR gracefully, which causes the audio drift you're seeing. Quick fix — re-encode to a constant frame rate (CFR): * Grab HandBrake (free, cross-platform). * Open your .mp4 in…

Hi @Calvin As mentioned by @Trudy P Claspill Jira automation's "Add comment" action does not natively support file attachments. If you need something more dynamic (e.g., generating images on-the-fly per issue), a lightweight Forge app can handle the attachment via the REST API (POST…

Hi @Jo-Lee Bertrand Rovo's capabilities within Confluence is still maturing, and there's a meaningful gap between what people expect from an AI assistant embedded in a productivity tool and what it can reliably deliver today. A few things worth knowing: What Rovo is currently good at in Confluence: * Searching across your…

Hi @Swati Kumari Welcome to the community! Not sure what do you mean by "fished" and created multiple accounts. Delete your Atlassian account: * Log into id.atlassian.com. * Go to Account Settings → Account Preferences. * Scroll to the bottom and select Delete your account. * Follow the confirmation steps. There's a 14-day…

Hi @Yousif Hassan You can model your hierarchy as Assets object types: Distributor → Reseller → End Customer → App/Service, each with a reference attribute pointing to its parent. That gives you a traversable tree. Then create JSM Organizations for each Reseller/Distributor and tie portal users to those orgs — this…

Hi @Jason Hahn Welcome to the community! Atlassian has been progressively rolling out side panel previews across Jira Cloud — you can see the broader strategy in their Global Preview Panel announcement. The Issue Navigator behavior you're seeing is part of that shift, though there doesn't appear to be a standalone…

Hi @Sean P Bundy Trello has been facing some issues lately .. Kindly cjeck https://trello.status.atlassian.com So this could be related to Atlassian incident.If your list doesn't come back after the incident resolves, open a support ticket directly through your Atlassian account (admin.atlassian.com → Support).

Hi @Vijay Singh Meena Welcome to the community! As @Trudy P Claspill mentioned, Free Jira Cloud plans are subject to Atlassian's inactivity policies — if no licensed user logs in for an extended period (typically 60+ days), Atlassian may deactivate the site.

Hi @Michael Byrne This seems to be a known issue - https://community.atlassian.com/forums/Jira-questions/Include-comment-body-in-email-notification/qaq-p/2872721

Hi @Daemyian Watson Welcome to the community! Can you confirm the generated file is 0 kb in size?

Hi @David Turner Welcome to the community! The fastest rollback option is at the workspace level. Go to Workspace Settings → Atlassian Integrations → Rovo Dev. Toggle off "Use Rovo Dev in this workspace." That kills it everywhere in one shot. You can then re-enable it at the workspace level and selectively activate code…

Hi @Travis Scudder Welcome to the community! As for all the points mentioned by @Trudy P Claspill , you can also try a quickdiagnostic: Pull up the Sprint Report (not the Velocity chart) for the same sprint . Does it show your issues and their story points in the "completed" section? If it does, the disconnect is likely…

Hi @giovani giacometti A 403 error specifically means the server understood the request but is refusing to fulfill it — so the account exists and Trello recognizes it, but something is blocking access. Trello has had ongoing degraded performance since May 17. While a 403 isn't the typical symptom of this outage, some users…

@David Moore Welcome to the community! This could be directly related to the ongoing degraded performance incident. The Trello status page explicitly lists board exports as one of the affected functions during this outage. The engineering team has estimated up to 24 hours for the rebuild, but that's from the latest update…

Hi @Lars Wyness The issue is almost certainly that macOS Keychain isn't being used as your credential helper, so Git has nowhere to persist the token between commands. Run this in your terminal: git config --global credential.helper osxkeychain Then do a git pull one more time, enter your Bitbucket username and the app…

Hi @Natasha Etheridge You're not alone — this is a platform-wide issue that's affecting a huge number of Trello users right now. As @Arkadiusz Wroblewski mentioned you can monitor trello.status.atlassian.com for the updates.

Hi @CH You're not alone — this is a platform-wide issue that's affecting a huge number of Trello users right now. You can monitor trello.status.atlassian.com for the updates.

Seriously .. TEAM26 not having an announcement for Claude Agent to run for Bitbucket Pull Requests is a serious let down on the AI roadmap of Atlassian... 

Hi @Karol Peake This is a currently a gap that a lot of JSM email channel setups run into, and unfortunately Jira Service Management doesn't natively parse the CC field from inbound emails and auto-add those contacts as request participants out of the box.

Hi @Action Admin Can you rule out any cached session weirdness by opening in a new incognito tab or browser?

Hi @Chris Su Atlassian's official MCP server endpoint is https://mcp.atlassian.com/v1/mcp — that's the one you want for Bitbucket (and Jira) access. Authentication - You'll need an Atlassian API token. Generate one at id.atlassian.com under Security → API tokens. The server uses OAuth 2.0 / bearer token auth, so keep that…

Hi @Si Scott Have you tried the edit options to fix the issue? * Open the page in edit mode * Click the page width icon in the top-right of the table edit toolbar * Switch to "Full width" if it's currently on narrow/centered If the toggle is already on full width, the issue might be that the table itself has a fixed column…

Hi @Liam Swift I would suggest raising a support ticket directly with Atlassian since prolonged spinner + silent failure usually points to a backend provisioning issue that needs their tooling to clear.

@Jolique Iriarte Thats strange! Can you go to the Board Settings → Columns and confirm your "Done" column is mapped to a status in the Done *category* (not just named "Done").

Hi @Param Kelkar Welcome to the community! As @Hana Kučerová mentioned you would need to purchase a new voucher for every retake. That said ACP-120 is a tough one...so make sure to prepare well , go through the mock exams, before attempting it for the second time.. There are lot of resources available - Refer…

Hi @clerambeau What you're describing involves two separate requirements: Process Control (approving the action) and Data Integrity (restricting field edits). Since Jira Service Management does not offer native field-level restrictions, it is best to separate these concerns. 1. The Native Solution: Using Workflow Approval…

Hi @Anabelle Sauriol Atlassian has acknowledged this request in their backlog. Refer https://jira.atlassian.com/browse/CONFCLOUD-82127. If you want to push it forward, upvote it so that it gets prioritized.