Ajay _view26_ Community Champion

Hi @Deepa Pai If the rule is triggering but the audit log says “No actions performed”, I’d first check whether the action conditions are actually matching and whether the automation actor has access to both the target Jira project and the Confluence space. A couple of important things from Atlassian’s docs: - the “Create…

Hi @Dakota Beres The native JPD + Salesforce integration is mainly for bringing Salesforce objects into Jira Product Discovery as insights, not for fully creating JPD ideas from Salesforce objects with custom workflow logic. If your requirement is true record creation/sync from Salesforce into JPD, then yes, you’ll likely…

Hi @Fabricio Tello MX records don’t determine how an Atlassian account signs in. Atlassian can link third-party login methods such as Google or Microsoft independently of where your mail is hosted, so an account can still show Google as linked even if your domain now uses Microsoft mail. I’d check the account’s linked…

Hi @Fera Da Ideia Welcome to the community! Unfortunately, Trello account recovery is very limited if you no longer control the original email address. In general, recovery works only if you can still log in with the existing credentials or receive mail at the account’s current email; for security reasons, support usually…

Hi @Mahanth Prudhvi P A practical approach is to start with a narrow use case rather than a broad “Claude + Jira” integration. Common starting points are issue summarization, draft comments, ticket triage, release-note generation, or turning Jira issue data into prompts via API/automation. The main risks are data exposure,…

Hi @Jeffrey van Oostenbrugge Can you try enabling Jira Service Management directly from admin.atlassian.com under the site’s Products section instead of the in-product prompt. If it still fails there, this is likely a provisioning/billing-side issue rather than a project configuration issue, so I’d capture the exact error…

Hi @Cyril Duvignau , If the portal works in Incognito but fails in a normal browser session, that usually points to cached site data, a browser extension, or network/security tooling blocking Atlassian assets, rather than a request-type configuration issue. I’d start with: - clearing cookies/site data for the portal domain…

Hi @Shimoo Sota This sounds more like a product/UI issue than a normal configuration mistake, especially if the error only appears when “Other” is selected. A few things I’d check first: - confirm the scorecard is being edited by a scorecard owner or a Compass product admin - try the same action in an incognito window or a…

Hi @f_rancisco The documented behavior is that avi:jira:created:issuefires when an issue is created, but based on your symptoms I’d be careful about assuming JSM request creation with many inline images is always a single-step operation. My guess is that larger rich-content submissions may be causing follow-up processing…

Hi @Daved , What has worked best for me is keeping the naming convention very small and explicit, then enforcing it socially first and technically second. For example: * Epics = outcome-based names * Stories = user-facing value * Tasks = action + object * Bugs = symptom + area I’d avoid over-automating the text itself, but…

Hi @Rocio Roldan Yes, Jira Cloud can support this, but it usually ends up being a combination of several capabilities rather than one single “AI agent integration” feature. At the platform level, Jira gives you REST APIs, webhooks, and automation, which are the normal building blocks for external AI agents to read issues,…

Hi @inger_klekacz I don’t think there’s a supported way to force “My Pinned Fields” above the other built-in sections in the issue details pane. Atlassian’s current docs say you can pin fields and reorder the pinned fields among themselves, but they still live within the standard work item layout rather than replacing the…

Hi @Veiko Welcome to the community! If the projects are present in Cloud but all issues appear missing, I would first suspect permissions/visibility rather than the migration silently dropping every issue. Atlassian’s migration KBs call out that after migration, issues can appear “missing” when the user does not have…

Hi @May Reuven Yes — there are a few places to check beyond the normal issue activity feed. First, look at the issue History tab and see who/what is shown as the actor when it goes back to Done. If it says “Automation for Jira”, that points to a rule actor. If not, I’d check the project/global automation audit log and…

Hi @Meena Welcome to the Community! I don’t think there is a built-in first-party Jira setting that natively connects Zoho Desk out of the box, which is probably why you’re not finding a simple option in Jira admin. What I do see are Marketplace connector apps for Zoho Desk and Jira, plus the option to build a custom…

Hi @daniel-randall In the current Bitbucket Cloud docs, personal SSH keys are still added at the account level, not at the repository page. The path is: Settings in the top navigation > Personal Bitbucket settings > Security > SSH keys > Add key.

Hi @Tomáš Alex If the selector is completely empty, the most common cause is that the person editing components does not have the global permission “Browse users and groups.” Also make sure the users you want to pick actually have Jira access and can be found elsewhere in user-picker fields. Once that is in place, they…

Hi @John Ginn Based on the current Atlassian Rovo MCP Server documentation, I don’t see region pinning or customer-selectable data residency controls documented for the MCP server in the same way customers expect for Jira or Confluence data residency.

Hi @Dalvi,Amit From the behavior you described, I think the key limitation is that the CSV importer still works against a required target space/project selected in the wizard, and the CSV columns for Space Name / Space Key are not treated like normal issue fields you can map at import time. In other words, if the wizard…

Hi @service.support That error looks like a generic Statuspage signup failure rather than something you can fix from the account side alone, especially since it includes an Atlassian issue ID. I’d suggest retrying in an incognito window or another browser just to rule out cached session/cookie problems, but if the same…

Hi @Jacob Baird Welcome to the community! A few of the most common “instance hygiene” problems I see are stale workflows/fields nobody owns anymore, dashboards and filters with unclear ownership, unresolved tickets that no longer represent real work, inconsistent request types/status usage across teams, and permission…

Hi @Kaushik Deo Each user can generate their own token from their Atlassian account security settings. If your organization has restricted token creation, then you’d need your admin to allow the right access method, or you may need to use OAuth/app-based auth instead of a personal token. So the first step is to check…

Hi @André Pina I’d first verify in admin.atlassian.com whether the organization still exists and whether the site appears under inactive/cancelled products. If the original Cloud URL is still reserved but the site is gone, this usually becomes a support case rather than something you can fully restore yourself.

Hi @Prashant Chaudhari As @Arkadiusz Wroblewski pointed out you can try the option..Also have a look at this documentation - https://support.atlassian.com/jira/kb/connection-issues-in-jira-cloud-for-excel/

Hi @Anthony Pugliese I’m not aware of a native option to freeze or pin the first column while scrolling horizontally. That sounds like a reasonable usability request, especially on smaller screens, but I believe it is not supported today. 

Hi @kiran yadav Bamboo does not have a “free forever for personal use” cloud-style tier. Bamboo is a paid product, and Atlassian’s current pricing is based on Data Center subscription tiers rather than an always-free personal plan. If you only need CI/CD for a side project, it may be worth comparing the cost with other…

Hi @Pardha Reddy That old public S3 package URL looks like a legacy distribution path, so an access denied response usually means the artifact is no longer publicly hosted there. I’d avoid depending on that direct link and instead check the current Atlassian Operations / Opsgenie integration docs for the supported Nagios…

Hi @Tania Arora Welcome to the Community! If you’re talking about the Jira Service Management Help Center landing page, the main limitation is that Atlassian does not generally allow arbitrary custom JavaScript injection there the way people expect from a traditional website. Forge supports specific extension points for…

Hi @Abdulhadi Shamea Trello’s Free limit is based on total Workspace collaborators, not just the number of people you plan to add right now. That count includes Workspace members, guests on boards, and even pending invites. So a Workspace can show as over the limit even if only 4 people are active on one board.

Hi @- There are no incidents mentioned at the Status page for Rovo - https://rovo.status.atlassian.com/ If the same error is happening for multiple users on your site in both Jira and Confluence, this points more to a site-wide AI/Rovo issue than an individual browser problem. I’d first ask your org admin to check…