Ajay _view26_ Community Champion

Hi @Mar In JSM bulk change actions are generally available from issue search/filter views, not directly from the queue in the same way. So if you need to add request participants to many tickets at once, the practical route is usually to search for those issues in a filter and then use bulk edit from there. If the…

Hi @Babar Brohi Welcome to the community! A good starting point is to automate only the repetitive, deterministic steps and keep business logic simple enough that admins can still debug it later. The patterns that usually work well are auto-transition based on clear field/state conditions, notification rules only for…

Hi @Anubhav Agrawal Editing and deleting are separate permissions in Jira. A member can edit issues but still not see delete/archive. Check whether this is team-managed or company-managed, then verify the role has Delete issues.

Hi @Parag Dilip Mhatre As @Kai Krause mentioned ‘Not permitted’ usually means access is controlled by the target site/org, not a platform outage. Please ask your internal/site admin to verify your account is in the correct group/role for that dashboard and that SSO mapping is correct.

Hi @Yixuan Liu Looks like a UI regression. Please test in another browser profile and with extensions disabled, then capture DevTools console screenshot and exact zoom level/display scaling. If reproducible, raise Atlassian support with those artifacts; that helps product teams reproduce layout bugs quickly.

Hi @Derek anthony martinez Confluence native table scrollbars are browser-rendered and stay at the bottom; there isn’t a built-in “top scrollbar” toggle. 

Hi @Akshata Since only Bitbucket fails, this is often workspace/account-link or stale auth session rather than global Atlassian login. Try full sign-out from id.atlassian.com, clear Atlassian/Bitbucket cookies, then log in directly to Bitbucket first. If still failing, check whether the affected account is tied to the…

Hi @Jericho Sison The org picker can disappear depending on customer permissions/setup. You can still add org membership from Project settings → Customers/Organizations (or global customer directory), then link users to orgs there. Also check if “organizations” are enabled for that project and whether the user adding…

Hi @Diffusive5915 , If permission helper says “cannot assign” despite scheme settings, check all three layers: * Assignable User permission, * issue security level visibility, * and project role/group membership from the user’s effective account (not just expected group). Also verify no workflow condition/validator blocks…

Hi @Stephen Chiponda If you’re the workspace owner/admin: Loom -> Workspace settings -> Billing -> Change plan -> Downgrade/Cancel. Official guide: https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/.

Hi @Evert Morren Atlas Admin , Yes, this is possible. In your email action, use the comment body smart value (for example {{comment.body}}) instead of rendering the full comment object. If links still appear, strip markdown links before sending: {{comment.body.replaceAll("\\[[^\\]]+\\]\\([^\\)]+\\)","")}}. That keeps text…

Hi @Ryan Thorne , Welcome to the community! A few checks that often explain “missing from Time to Resolution - Met”: 1) Confirm the SLA cycle actually completed? - Open one missing issue -> SLA panel -> Time to Resolution timeline - If the SLA is paused/stopped/reset in an unexpected status, it may not count in “Met” 2)…

Hi @Jens Prokoph There is no native setting to hide all right-side context panels only for employees. What is possible: ( as mentioned by my collegues @John Funk & @Marc -Devoteam- - Turn off Suggestions in Space/Project Features. - Remove Development from context fields layout if not used. - If SLAs are unused, remove SLA…

Hi @Brian Ventura Because this project was converted from Business to Service, this looks like a request-type mapping artifact more than a basic permission issue. I’d test in this order: 1) Project settings -> Request types: confirm it is in a visible Portal group and not in Hidden. 2) Customer permissions: confirm…

Hi @Dionisio Valdes H Confluence Automation can email content, but attaching a generated page PDF in the same step is limited. Typical workaround is an external flow (API + automation platform/script) that exports page as PDF and sends as attachment. Cheers Ajay

Hi @Femke Lucassen, As of now, Trello has keyboard shortcuts for many actions, but not a dedicated global shortcut for “create from template card.” Possible workarounds :) 1) use “Create from template” from the card/list menu, or 2) set up a Butler button/command to create a card from a template in one click.

Hi @Dor Amrani Welcome to the Community! At present, MCP availability appears limited to selected Atlassian products. For Bitbucket automation, use Bitbucket webhooks + REST API/Pipelines as workaround until official Bitbucket MCP support is announced.

Hi @4KA05- M sultan Akbar R Yes, you can add manual approval gates in Bitbucket Pipelines. Typical usecases - 1) PR approvals before merge (merge checks) for code approval. 2) Manual pipeline/deployment step using `trigger: manual` for human approval before proceeding. 3) Deployment permissions (who can deploy to each…

Hi @Bertha This one is best handled by Atlassian Billing Support (not Community), because DGT/COR documents are account-specific. Please open a billing ticket from admin.atlassian.com -> Billing -> Contact support and include: - Site URL / Org name - Invoice numbers (from Jan 2026 onward) - Requested documents (DGT +…

We plan a family trip every year ... last time it didnt happen due to exams getting rescheduled for my eldest son.. However next month we are planning to go to Langkawi.. Any one already been there? :) 

Hi @lucrezia caso Most often this is board filter/config, not data loss. Can you check:- 1) Backlog filter (assignee, quick filters, sprint, labels). 2) Board filter JQL (Board settings -> General -> Filter query). 3) Columns/status mapping (stories may be in statuses not mapped to board columns/backlog). 4) Permissions…

Hi @Hien Huynh Can you try these checks first: 1) Check spam/quarantine and corporate mail filters (especially noreply/atlassian domains). 2) Wait a few minutes and retry from an incognito session. 3) Confirm your account email is correct/verified in Atlassian account settings. 4) If possible, switch to authenticator-app…

Hi @Colum McAndrew Yes, that can make a difference. For CSV import, Parent usually needs a valid issue key that the importer can resolve (e.g., ABC-123), and cross-project parenting is only valid where Jira supports it for that issue type hierarchy

This could be done with a rule like: * When issue created * Set an entity property on the project. E.g. property name = "count" * Set the value to:{{#increment}}{{issue.project.properties.count}}{{/}} * Then Edit the issue and set a field value to:{{issue.project.properties.count}} That would set the value uniquely for…

Hi @Aidan McDowell , If your dataset is relatively static, you can export issues from Jira using JQL (up to 1,000 at a time via UI export), then import the CSV into Power BI. Less elegant but works immediately. Hope this helps!

Hi David, CSM is built on top of the newer frameworks like Rovo and Team work graph.. Below are the key difference between the Apps.. however features such as virtual agent, branded portal makes more sense for external audience. Cheers Ajay Topic JSM CSMMain focusMore focused on internal support (IT, HR,…

A story can indeed be converted into a Task. Can you please check the Project Settings and make sure the Work-Item types are properly configured and available? If so, you should be able to switch the type as shown below

Hi @Murat Kebir , Atlassian is bringing lot of features and I hope you get the feature soon in JSM Projects ☺️

Hi @Nikola Vojtek , We have couple of our Apps using LLM features, but that uses external OpenAI / Anthropic APIs using Forge Remote archiecture. I think going forward Forge Containers might help you embed AI models and also the native support for Forge LLMs which is in EAP.. Do you have any working version of small…

Hi @David Hutton Welcome to the Atlassian community! The Atlassian Community is your best resource for bypassing general help articles and connecting directly with human experts, including other users, marketplace partners, and Atlassian staff. However, to get a helpful response quickly, you need to be specific 😊 Cheers…