Ajay _view26_ Community Champion

Hi @liz Roadmaps is a feature which you can enable to view the status of sub-tasks.

Hi @Jesse Igowe You could try upsert operation in the database to prevent duplicates incase you are getting multiple webhooks for the same issue.

@Pritesh Gohil Just follow the instruction suggested by @Pramodh M 

Jira projects supports automation, and I believe you could use the issue transition rules to achieve the use-case. https://www.atlassian.com/software/jira/automation-template-library/rules#/labels/all/customLabelId/1453

@Daan Gönning We use Jira ServiceDesk for tracking customer issues with our product. For most Requests, the workflow doesn't typically involve the development team and therefore can be resolved within the JSD Workflow. For requests such as new feature requests/bugs we use the flow quite similar to the one documented here. 

Hi @Daan Gönning Best practices for using Jira ServiceDesk along with Jira Software is documented by Atlassian Below is the link - https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-jira-service-management/

Hi @Dimitris Dimitriadis Here is the Automation for Jira rule which allows setting the organization field based on user email. I am not sure though why you need it to be populated into a custom field when you could use the Organization field which is available in Jira Service Management Requests

Hi @Karishma Seems like there is a limit of 7 days . Refer https://community.atlassian.com/t5/New-to-Jira-Service-Management/How-long-is-a-portal-only-customer-email-invite-valid-for/qaq-p/1117344

Hi @Дмитрий Иванов You might check the discussion link below which explains the difference between Board/Dashboard and its availability in JSW & Jira Service Management ( licences) https://community.atlassian.com/t5/Jira-questions/Jira-Service-Desk-users-and-Boards/qaq-p/1029716 Cheers AJ

Hi @[deleted] , You can have a look at configuring Issue level Security which should help you achieve the use-case

Welcome to the Atlassian Community @Shivam Yadav ! If you have any specific questions kindly post it in the Community with proper tags and someone will definitely help you out. 

There is no restrictions on the number of Requests created by using Email as a channel. "Jira can send a maximum of 100 emails per day on the Free plan" is to do with notifications & alerts via email.

I just started my day :)

have you tried <span>{{initiator.displayName}}</span>

The reason is because The organization concept in Jira ServiceDesk is a global entity rather than a project level entity . (Customers ultimately are linked to Jira ServiceDesk Organization(s) ) Cheers AJ

Welcome Cris !

There is a help article available which address this particular use-case.

Hi @Michael Jacobsen , Did you check out Automation feature available for Jira Servicedesk projects ? The use-case can be full-filled easily by writing a custom rule

Hi @David Loszewski , Can you make sure the "Assignee" field is present in the Create Screen of the Sub-Task ?

You could try using regex in your expression something similar to {{issue.description.match("([a-z]+@[a-z]+\.[a-z]{2,4})")}} Note that you would need to edit the regex to suite your requirement

Are you using the inbuilt Project automation or "Automation for Jira" which is now integrated into the product. In case its "Automation for Jira" you can change the actor . Refer Playground example ->ServiceDesk->Auto Close old support issues

Please refer to the thread which answers the question

Hi @Purujeet Parida Should be possible with smart values in automation for jira. Can you let me know the custom filed types involved here ?

Can you confirm if the "show transition in the customer portal" is selected ? * From your service desk project, select Project settings () > Workflows. * Click next to the workflow you want to show a transition for. * Select Diagram to open the diagram view. * Make sure Show transition labels is selected. * Select a…

Usually the default screen provides the option for customers to resolve the request in the portal page . Is this option missing in your configuration ?

I hope NG comes to Service Desk projects as well by next summit. I still use classic as it gives you super powers for configuring workflows & permissions for a Jira project. 

Hi @Cihan Altunok , Can you provide a screen shot or more context to your problem ? Cheers

Hi @Dave Lowe * A Confluence Space is automatically created when you create a ServiceDesk Project. * You can configure the Confluence Space by going to Project Settings as shown below 

Kindly refer to the thread which talks about the solution. Also make sure you have the user permission correctly configured.

Seems like a known issue . Can you please try out the workaround and provide an update.