I cannot seem to change the status on the service desk ( https://kynetix.atlassian.net/servicedesk/customer/portal) even though I have assigned the admin permissions.
Hi @Cihan Altunok ,
Can you provide a screen shot or more context to your problem ?
Cheers
Hi @aja
So basically allowing the customer to make the status of the ticket resolved. I got a workaround by setting up an automation rule but was wondering if the client can choose Resolved from the drop-down menu.
Cihan
Usually the default screen provides the option for customers to resolve the request in the portal page . Is this option missing in your configuration ?
That is how our looks
I only want the Resolve the issue option
Thanks
Can you confirm if the "show transition in the customer portal" is selected ?
From your service desk project, select Project settings () > Workflows.
Click next to the workflow you want to show a transition for.
Select Diagram to open the diagram view.
Make sure Show transition labels is selected.
Select a transition in the workflow.
Select Show transition on the customer portal.
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