Matt Tse Atlassian Team

Hi @Priyanka Bharadwaj ! Sorry to hear you've had issues using custom fields. We recently improved the way editing permissions are configured, so you may need to update your Focus settings to allow yourself to edit the custom field values. See https://community.atlassian.com/release-notes/2ZWOF2Bvn06r8yXADFT1rt for more…

Hi John, Data classifications is an feature that is exclusive to our Guard Premium offering. We're in the midst of rolling it out further and will be announcing its general availability soon. Keep an eye out on https://www.atlassian.com/software/guard/guard-premium. Cheers, Matt

Dimitri, Thanks for taking the time to write this. We share the same beliefs about the importance of security & compliance. It’s become increasingly more important with the amount of collaboration that we see across the Atlassian cloud suite. We recently announced the launch of Guard Premium, our solution to helping…

Hey @Pramodh M, Thanks for your feedback. Creating more detections and integration flexibility is definitely top of mind for us. Can you tell us more about what it is you need when it comes to these things?

Hi @Heather Jewell , Mikael is spot on here. Admin and user permissions for sandbox sites behave the same way as production sites (read more about site access here). This means the org admin should be able to grant you access by going to the user management section on admin.atlassian.com. See the attached images: I'll…

Hi Pete, Can you elaborate on what you're trying to test within each licensing model? JSW, JSM, and Confluence sandbox instances in Cloud mirror the same functionality as their production counterparts. Assuming you've set them up, you should be able to set up external apps the same way you'd do it with your production…

Hi @[deleted], Thank you for your interest! Multiple sandboxes are on our roadmap and we plan on starting some early explorations in the second half of 2022. You're welcome to also follow our public Jira ticket for updates: https://jira.atlassian.com/browse/CLOUD-11118. I'd love to also better understand how your service…

Hi @AS , I'm assuming by Portal you're referring to the JSM Customer Portal capability? If so, you would need to first create a JSM sandbox and then you can test the portal functionality from the perspective of an external customer.

Hi @Fabian Lim , Thank you for your interest! We just closed out a round of concept testing but I'll be sure to reach out to you for any future sessions.

Hey Dirk, Thanks for the feedback and detailed response! Out of curiosity, do you plan on having every single new agent having access to the sandbox site? (i.e., will all production users have access to the sandbox site?) If you initiate another data copy (i.e., refreshing your sandbox), your users & groups will get…

Hey Dirk, Glad to hear that the data copy went well. The data copying process does carry over your users & groups, but product access has to be granted afterwards. You'll need to reinvite the users you want separately. We implemented data copying this way because our initial customer research showed that not every…

Hey @Darryl Lee! Was great chatting with you in person today. Great question and apologies for not being clearer in the post. The core functionality of data copying hasn't changed since February; however, the notable differences are: * Data copying is now available to 100% of customers. We ended up having to pause the…

Hi Fei, Sorry for the late reply. It sounds like you were using the data copying process. 2 hours is fairly normal depending on the size of your production site. We just recently rolled out the data copying feature for Jira to everyone and will be updating all of our public information to reflect that. Cheers, Matt

Thanks for the feedback Dave! Could you tell me more about what's not clear in the documentation? How can we make it easier to understand? Totally hear you on the timeframe. Can you help me understand what scenarios would require a lengthier cycle? I'm familiar with some of the regulatory reasons such as those who work in…

Thanks for chiming in @Dirk Ronsmans @Shyam , I'm so sorry for missing this post. I had some problems with my notification settings so it slipped my inbox. I actually just posted a new discussion about release tracks and would love to get some input/feedback on the…

Hi all, My name's Matt and I work on the Atlassian cloud product team. Whilst I think Jack's answer is what you might be after, I just wanted to pop by and say that sandboxes are now available to Premium and Enterprise customers. For more information about how they work, please…

Hi @Fei Jiang , Thanks so much for your interest in cloud sandboxes and the data copying feature! It sounds like you might have encountered a bug during the process. Could I ask that you raise a ticket for our support team to look into this? You can do so here https://support.atlassian.com/. Thanks, Matt

Thank you for your insight as always @_A9_ William Kennedy. Sandbox instances using certain release tracks are critical to this validation and promotion process, but there is no method available today that enables me to deploy a Project from Prod on a Release Track sandbox. This is an absolute show stopper. It sounds like…

Thank you @Helene Lund Engebø I have a few follow up questions. I'm interested in learning more about these custom-built apps and integrations with other systems. I presume these are things that your team has built, and not something purchased from the Atlassian Marketplace? Can you share any examples? You also mention the…

@Fabrice Huart - NSI , thanks for the detailed response. This sounds like the most common use case we've seen (going from DEV -> UAT -> PROD). I'm interested in better understanding your process for transferring changes between the sandboxes. Can you tell me more about this? Some specific questions I have: * What is the…

Thanks Kristin! I have a few follow up questions: * Could you tell us more about why you need to perform these two tasks in separate sandbox environments? * What are you trying to accomplish by merging multiple instances of Jira? * Who needs access to these multiple sandboxes? Is the same set of users who perform these…

That's the goal @Darryl Lee @William Vancrey Darryl's right that you may not yet have the feature enabled. We're still in the midst of rolling it out. I'm more than happy to get your instance fast-tracked if you'd like. Please send me an email at mtse@atlassian.com with your site details. Cheers, Matt

Hey @Oleg Appassov , Judging from your screenshot, it looks like you might only have the site administrator role. You need to be an org administrator to see the same navigation that @Kristin Lyons shared. Do you know of any org admins at your company? If so, they can grant you org admin access by going to the Settings page…

Thanks @Gonchik Tsymzhitov , let us know how you go with it! @Taranjeet Singh , unfortunately we don't have anything like that today. Great idea though! This is something our team came up with in our initial brainstorm as well. We'll be looking into it more in the coming months, so please do stay tuned. If you haven't…

Hey @_A9_ William Kennedy, My team is responsible for the cloud sandbox experience. We're currently working on data copying, which will allow customers to copy their production data over to the sandbox. We just started rolling out copying for Jira and are working on Confluence now. To stay on top of the progress, I'd…

Hi @Shannon , We launched the first iteration of our cloud sandboxes for our Premium and Enterprise plans back in November 2020. Official documentation can be found here. To answer your questions: * Can the import happen without bringing in the issues? If not, how do you suggest we remove all of the imported issues so that…

Hey @Stuart Capel - London , As mentioned by Liam, sandboxes are now available to Premium and Enterprise customers. The sandbox is available under Products in the top navigation from the organization administration screen.

Thanks @Prince Nyeche - ELFAPP ! That's very kind of you to say. I couldn't agree more ;) @__ Jimi Wikman give it a whirl and let us know if you have any feedback! 

Hi @Jyoti Shankar , The changes I've mentioned are only applicable to Jira Cloud. I've passed your comment along to the Confluence Cloud team. I don't know what their roadmap looks like right now and whether or not this is something they'll be working on. If I learn anything new, I'll be sure to provide a reply here.…

@dominicwatson , you can disable the shortcuts by going to the ? menu from the top right section of the navigation bar and clicking on Keyboard shortcuts > Click the toggle for the shortcuts.