Ivan Lima Expert

Hi @Nicolás Santisteban, you're right. I tested myself, and it's still sending emails. I looked at the Atlassian public issue tracker and found a bug related to this issue. * https://jira.atlassian.com/browse/JRACLOUD-67680 * https://jira.atlassian.com/browse/JRACLOUD-67024 You can click "This affects my team" to increase…

Hi @jenna blackburn. Welcome to Atlassian Community! You can use the issue link field to find issues linked or not linked to other issues. Assuming you have an outward description such as "depends on", for example, you can use something like: issueLinkType = "depends on" Note that some operators such as WAS or CHANGED are…

In addition to what Joseph mentioned, you can also configure whether new requests will be automatically shared with a customers' organization under Global configurations > Applications > Jira Service Management Configuration. You can share the same organization across different service projects. However, project admins can…

Hi @Maura Swart, a new issue view has rolled out. Have a look at Respond with an article from the new issue view. Assuming you have a linked Confluence instance to create or search articles, which you have, you should be able to find the Knowledge Base field under the Details section on the right panel.

Hi @Marie-Emmanuelle Flute. Welcome to Atlassian Community! Yes, you can use a filter as a field in JQL. However, you wouldn't search within results but combining your JQL by narrowing your search with an existing saved filter. In a nutshell, JQL allows you to search for specific issues matching several criteria. JQL…

Hi @Sivabharath Kumar Reddy PR. Welcome to the Atlassian Community. This customization is not possible out of the box. However, you can have additional ones through apps that will extend the current export options. Before making recommendations here, which specific options are you looking for beyond the existing ones?…

Hi @Robert Munoz, your duplicate issues will show up in the queues based on each queues' JQL. Therefore, "Assign to me" and "Unassigned issues" should never show the same results - unless someone changed one of the queue's JQL but kept the queue's name, for example. If an issue was assigned to you or anyone else, it's an…

Hi @Michael Heilig. Welcome to the Atlassian Community! You will need an app such as Toolkit Plugin for Jira, Automation for Jira or ScriptRunner, among others, to achieve that. Which apps do you currently have?

Hi @Nicolás Santisteban. Welcome to the Atlassian Community! I was under the impression that you should explicitly specify to receive notifications and not the other way around. Are the users receiving it? You can use "notification": "false". Something like: curl --request POST \ --url…

Try this: (assignee changed to membersOf("Devops Team") after -7d) AND (NOT assignee changed by membersOf("Devops Team")) AND project = DEVOPS AND resolution = Unresolved

Hi @Patrick Van Tassell, you mentioned a few different pieces in your question, so I'll try to break those down into separate parts. Find issues where assignees are not a member of a particular group. You can look at the membersOf function to get additional insights. assignee not in membersOf("DevOps Team") Find issues…

I recently experienced a similar scenario and got it working by updating the date format and using the account ID. Are you able to share a screenshot of your setup step with the date format you have and a sample of your CSV, specifically the comments portion?

Hi @[deleted], most likely, you're getting this error because of the date format. I would test with a small file, a couple of lines, and a plain text editor. I assume you are importing via External System Import. Check your date format under the Setup step, and make sure your file matches that. For example, if your date…

Yes, it's possible. I suggest exploring the Jira automation template library to get familiar with what you can do with automation. You will find similar solutions to the one you're looking for - which will give you some insights into how to build your own. If you still face challenges getting your automation up and…

Yes. Templates are predefined content and customizable. For templates, you can add variables, not custom fields, as we have in Jira, which will turn into text fields or lists when users create pages from a template. Have a look at the following resources to learn more. * Create a template * Pre-format your content with…

Hi @Bryttani Montgomery. Welcome to the Atlassian Community! To my knowledge, you cannot yet customize the "Switch to" option for the products you have access to and the discovery action. There are feature requests on Atlassian's public issue tracker where you can vote on and add yourself as a watcher to receive…

HI @Kel Hill. It should work. Have a look at How to mention another user so that you can check whether you're using the proper smart values. Also, you can check if users have changed their personal settings to stop receiving email updates for issue activity when someone mentions them.

Hey @Clement. Welcome to the Atlassian Community! I would recommend starting with How are my knowledge base articles performing documentation. You can explore how you can use knowledge base article reports to see deflected and resolved requests with and without an article, which aligns with what you mentioned on your first…

Hey @Pooja Gopal. Welcome to the Atlassian Community! I assume you have double-checked Board > Configure > General configuration and confirmed you are one of the Board administrators. What about other boards? There are some configuration areas in the board you need additional permissions, especially if your filter has…

The short answer is no. Visitors won't see comments, receive notifications, or any other details in Jira - assuming your issue collector configuration doesn't attempt to match the reporter. The caveat is important because, at the end of the day, you will have a Jira issue. As issue collector provides the ability to match…

Hi @Lars Asi. Welcome to the Atlassian Community! It's possible. The issue collector allows visitors who don't have a user account in Jira to use the Jira feedback form. Therefore, visitors don't have access to your Jira account. You can also configure your form to attempt to match the submitter's email address to be a…

Hi @Katie Schneider, to my knowledge, this is not possible out of the box. You will need an app to achieve that—ProForma, for example. There is, however, a feature request (JSDCLOUD-3457) in the Atlassian public issue tracker where you can vote on and add yourself as a watcher to receive notifications from now on.

Only space admins (and confluence admins) can inspect and grant permissions. Therefore, you need to reach out to the space admin(s). To find out who is an administrator in your space, go to Space Tools (bottom left) > Overview in the space.

Hi @Isaac Ades. Welcome to the Atlassian Community! If you followed the steps described on Bulk adding customers manually, your customers should have received the invites. However, if you noticed they hadn't received them, as an alternative, you can follow the workarounds suggested on How to Re-Send Invitation Emails for…

Hi @luke.macfarlane. Welcome to the Atlassian Community! To my knowledge, you cannot customize that as yet. I was looking into this too and had checked the Atlassian public issue tracker to get additional insights into it. I came across a suggestion where folks have also looked for a similar solution. * Ability to hide the…

From the screenshot, It doesn't look like you've got add page permissions on this space. The blue message displays when the page has a restriction, which is not the case since it says that everyone can view and edit this page or when the user doesn't have add page permissions. You might have the add blog permission, which…

Hi @Samuel Goodall. Welcome to the Atlassian Community! If you have permission to create new pages, you should be able to edit existing pages in the space - unless the page is restricted from doing so on individual pages. What message are you getting? Are you not seeing the Edit button? We may need more details to assist…

Hi @Jacob Buccigrossi, welcome to the Atlassian Community. To my knowledge, you can't prevent that. The options are described at What are my options for discovered products. Also, I went to the Atlassian public issue tracker to get some additional insights into this. There are a few open suggestions related to your…

Hi @Tanja Lorber, welcome to the Atlassian Community! No, it does not. Space types are templates with an initial structure. You can choose to link to a Confluence space, assuming you've got the proper permissions. It's important to mention you need to set up your kb settings and permissions so that your agents and…

Nice one. I'm glad it worked 👍🏻