Ivan Lima Expert

Welcome to the Atlassian Community. The time tracking is global and affects all projects. If you need different configurations for different projects, you will need to manage this through other mechanisms like custom fields or third-party plugins that allow project-specific time tracking settings.…

Welcome to the Atlassian Community. You shouldn't find major challenges in configuring the integration between Jira and Gitlab. Have a look at https://confluence.atlassian.com/adminjiraserver/linking-gitlab-accounts-1027142272.html if you haven't done it yet. As you're getting 504 message, I'd check if Jira is accessible…

Welcome to the Atlassian Community. The fact that you have activated Confluence shouldn't be related to the fact that you can no longer create subtasks. Is your project team-managed or company-managed? Check that the issue type "subtask" is still available in your issue type scheme/configuration or that it's not restricted…

You can capture the user creator, who is different from the reporter when raised on behalf of another user. Have a look at https://confluence.atlassian.com/jirakb/identify-requests-created-on-behalf-of-reporter-1318390571.html, which can provide you with more details and options on how to identify these users, including…

Hey @John S, have you tried https://confluence.atlassian.com/jirakb/export-over-1000-results-to-excel-from-jira-cloud-779160833.html?

Please don't. Don't insert data directly into the database. I'm sorry to highlight this in bold. It will likely cause other problems. APIs should do the trick for you. Please continue to explore APIs or alternative scripting solutions using apps. Feel free to share your challenges and limitations so we can assist, but…

Welcome to the Atlassian Community. If you're referring to Opsgenie integration for incoming call routing, there are some feature differences depending on your plan. You may need to look…

Welcome to the Atlassian Community. The JSON importer wizard is primarily a one-off tool designed for use through the UI. Although you can run it multiple times, I suggest automating your JSON data import process using the Jira REST APIs. The APIs allow for the bulk import of issues and offer a better format for handling…

Welcome to the Atlassian Community. I would start comparing the attribute mappings in your Atlassian application to ensure they match exactly with the attribute names sent from Azure AD, including the namespace URI, and that the "givenname" attribute is correctly configured to be sent. The following KB can help you to…

Hey, @Mona Schnell. You can create a JQL filter adjusting for your business hours and timezone, save and use it in a dashboard with the "Two Dimensional Filter Statistics" gadget, for example. This should allow you to visualize the data directly on your dashboard without exporting it.

Hey, @Alex Recinos. If you're looking to search for request types in the portal, please refer to the following answer, which explains how the search algorithm works in this scenario. * https://community.atlassian.com/t5/Jira-Service-Management/Customer-Portal-Search-Request-Types/qaq-p/2396780.

Yes. You can learn more about how the data is handled at https://trello.com/trust.

Welcome to the Atlassian Community. Deletion is permanent and cannot be undone. However, there are nuances, such as deleting a workspace will not delete its boards, so you must delete them separately. * https://support.atlassian.com/trello/docs/deleting-a-board/ *…

For a list of labels per project, use the label gadget. To view all labels, either use the REST API https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-labels/#api-rest-api-3-label-get or go to https://yourdomain.atlassian.net/rest/api/3/label on your browser.

It's possible that the JQL logic you're using is adding conditions to your query that are not bringing the results you want. I suggest taking a step-by-step approach. Begin by using only "labels = EMEA" and then gradually add other conditions. This will help you identify which condition is not working as expected.

You can use the built-in Jira History option. Open the specific task or subtask, scroll to the “Activity” section, and select “History.” This will display a log of all changes made to the issue, including any modifications to the due dates.

The timeline view's visibility is restricted to authorized users within your project in JWM; even when embedding it, it still checks against JWM permissions. Although may not be ideal, would export it work?

There might be a specific condition in the table or page that prevents sorting. I assume you have permission to view and edit the page, so I have a few questions to help you identify this. Is it greyed out for one table or all tables in different pages and spaces? Is it greyed out only for your user? Is the table within a…

Welcome to the Atlassian Community. Have a look at https://support.atlassian.com/confluence-cloud/docs/add-formatting-to-your-page/#Tables. You can sort tables when viewing a page by clicking the sort icons in the header row.

Welcome to the Atlassian Community. Jira can display issues and data associated with issues, such as custom fields, status, request types, etc, in many ways. You can, however, create several integrations between Jira and external systems, in which you can map the external data with Jira data schema and display, report,…

I understand your frustration, and there is indeed something odd based on your description. In the meantime, you can upgrade as a trial to access the features you need to update your permission settings. That's my immediate suggestion so you can easily and quickly get it "fixed." You would also get visibility of the audit…

Welcome to the Atlassian Community. If you're on a free plan, you need to upgrade your plan to change permissions and then grant space admin permissions to yourself, regardless of whether you're a space admin. Assuming the space was created with default permissions and nothing has changed after that, you can check the…

Welcome to the Atlassian Community. Have you confirmed if Jira and Confluence are reaching each other? You can test this using something like "curl." I know it's obvious, but I've seen people struggling because the URL has a typo. Double-check that too. Also, have you created the link on both sides? Otherwise, the logs are…

Whenever I encounter such an issue, I make sure to export a clean CSV file from the source system. Then, I use a simple text editor like VS Code to open the file and ensure that the document's formatting remains intact. Try that with one single line in the CSV so you can control the parameters to spot whether your CSV is…

For your reference, here's the link to the feature on the Cloud Roadmap page. * https://www.atlassian.com/wac/roadmap/cloud/Virtual-Agent-for-Jira-Service-Management-on-Microsoft-Teams?search=virtual&p=02f0b98e-ff

Welcome to the Atlassian Community. You can use the custom template and include additional fields for your issue collector. Thus, you wouldn't need to come up with a custom HTML to handle that. Have a look at the following links to help you configure additional fields. *…

You will need a marketplace app to achieve that. There are a few options available, but I can recommend one that I've used more often. https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=datacenter&tab=overview 

Hey, @David Holman. You should be able to switch on/off the Epic panel at the bottom of the filter list in the Epic dropdown filter in your Backlog view.

Welcome to the Atlassian Community. There may be a few reasons. You should at least have the board admin permissions to start troubleshooting it. You can check if the board filter excludes these stories due to the specific parameters that would fall out of the filter. A particular status that hasn't been mapped to your…

Hey, @Osama Al-ArekyYes. You should create a new custom field context to associate it with specific projects or issue types. You can find more details on how to configure it at https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/.