Ivan Lima Expert

Hey @Andrian Untila, did you notice any pattern to the emails that haven't been processed? For example, are those emails sent during a particular time? Do you have any rules in your inbox that could be marking it as read before it's been processed? You mentioned no errors in the logs, but do you see any information related…

Hi @Petar Milavić, yes, it's possible. You can use the custom field's filter scope and filter issue scope to achieve that. For more details, see Announcing Filter Issue Scope for Insight. If you still have challenges configuring that on your end, I'd suggest sharing your setup details so we can assist you further.

Hi @Ardo Panian, to my knowledge, not yet. There is a feature request on Atlassian's public issue tracker where you can vote on and add yourself as a watcher to receive notifications from now on. * https://jira.atlassian.com/browse/JRACLOUD-3609

Hi @Sandra Hobelsberger. No, it's not because of the security scheme. The issue security level allows you to control who can see particular issues. Customer permission determines who customers can share requests with. For more details, see Permissions for your service project and Jira site. I hope that helps.

Hi @Erdem Bilir. Welcome to the Atlassian Community! You won't get notified on issues you don't have permission to browse, which doesn't seem the case for your Jira software project. There are two schemes to handle notifications in service projects, internal and external. Personal settings also play a role in getting email…

Hey @Chris Johnson, there are a few possible reasons for it. As you may know, JSM sends notifications based on two different notification schemes, customer and internal. Personal settings also play a role in getting email updates for issue activity. Did you check that? What does the notification helper say? The…

Hey @Theis Joergensen, I'd say don't trust, test it. As a site admin, you can log in as the user and ensure permissions are set correctly. If your project has the default Jira service management permission scheme, adding the user to the Service Desk Customer project role should be sufficient. I tried the permissions helper…

I forgot to mention that if you set another variable name in 2.2, you need to use the same in 3.1.

Hi @Lacey Griffith, you can configure the following: * When: issue created (or any other trigger) * New branch > Advanced branching* Smart value: {{issue.components.name}} * Variable name: ComponentName (it can be any other name you come up with) * Then: Create a new Sub-task > Add fields* Summary: {{ComponentName}} I hope…

Automate Issue Creation from one JIRA instance to another JIRA instance. This is a great article to walk you through the steps to do what you're looking for through Automation for Jira. I hope that helps.

Hi @Ninad Desai, if you're creating an application link between two Jira cloud sites, your-domain.atlassian.net, you don't need to inform that. You should use the new URL, HTTPS, suggested by the setup wizard, which won't prompt you to the form to input the details you mentioned. Also, when you're linking the applications…

Understood. Well, you can get the data your looking for via APIs, but you'd need to put some thought into that. As I said, I'm sure you can get something together, but it's almost like developing an app fragment to achieve that. I'd suggest exploring marketplace apps and functional alternatives before going down this…

Hi @Eric Johnston, to some extent, I'm sure you can automate to achieve what you described. However, what type of report are you trying to get from that? If it's a report only, you might find an app to help you report on that, but I'm not sure if one gives you this view without tweaking it a bit. What's the analysis you're…

Have you tried the same JQL with another user field type such as reporter, for example?

@Bhakti Thaker, have you tried running the JQL below? assignee = ug:4d9d9df7-414a-402e-967d-995c01586224 I came across a similar post here, where another member seemed to have found the actual user by running the JQL above. If you're not able to see it, what message do you get when you run it?

Got it. I've seen users with usernames similar to the one you mentioned above due to Server-to-Cloud migrations. Have you checked if there is a user with this username by any chance? I'll browse around to see if we can find more info about it.

Hi, @Fernando Jr. Jeno, you can try something like the following snippet: issue?.customfield_10003?.filter(a => a.accountId == issue.reporter.accountId)[0]?.accountId != issue.reporter.accountId Replace the customfield_10003 with your Approvers' custom field ID. I'm sure there are better ways to code this, but you can give…

Hi @Sonya Stoyanova, you will need an app to customize that. There is a feature request not explicitly referring to the Requests menu options, but I believe that addresses it. You can vote on and add yourself as a watcher to receive notifications from now on. * https://jira.atlassian.com/browse/JSDCLOUD-2327 In the…

Hi @Matus Klaudiny [EXT], I was looking into this myself and noticed the new issue view doesn't have the same approvals section as the old issue view. In the new issue view, Jira logs the history of approvals as comments. You still have the approvals section in the portal view, though. There is a feature request in the…

Hi, @Bhakti Thaker. Welcome to the Atlassian Community! There are a few ways that I can think of how you can get that. You can replace the last bit of your profile URL with the account ID you mentioned. Another option you can try is going to the advanced JQL and using something like assignee = "*******402e-967d******", you…

TMP is different. You will find "Email request" under Request types and "Customers permissions" under Channel. For more details, see Manage and administer team-managed service projects.

Is your project a team-managed or company-managed service project?

How can I automate that ? @Hiti Verma, since you're on the cloud, the easy way is Automation for Jira. I suggest exploring the documentation and playing around with the Jira automation template library. If you find challenges trying to set up your automation, you can post your piece here, and we can assist you further.

Hey @Ahmad kheder. Welcome to the Atlassian Community! Have a look at the bottom left panel to confirm if you are in the company or team-managed project. If TMP, the options are different. Have a look at Manage and administer team-managed service projects.

Hi @Hiti Verma Welcome to the Atlassian Community. The dashboard will display whatever you set up on your filters, gadget, etc.; everything else has happened already. You're looking to receive notifications based on a criterion, which is the same that matches your queue. In this case, among other options, you can create an…

Great article, @Angélica Luz. Thanks for sharing. 👍🏼

Hi @Abhay Jadhav. Welcome to the Atlassian Community! Bulk remove or edit users is not yet available in Confluence Cloud. There is a feature request CONFCLOUD-26594 in the Atlassian public issue tracker that you can vote on and add yourself as a watcher to receive notifications from now on. However, you use the APIs to do…

Hi @Frank Cross. Welcome to Atlassian Community! Yes, you can. If you are in a company-managed project, you can look at Add an approval to a workflow. If you are in a team-managed project, see Add an approval to a request type in team-managed projects. Either one, you should be able to select the status you want to approve…

Hi @Matevž Mrak. Welcome to the Atlassian Community! Have you followed the steps on Add a custom email account in team-managed projects? You should be able to reconnect your custom email account by following the steps to link your account again.

Hi @Adam Ward, we will need more details to assist you here. Is your service project using an Atlassian default email channel or a custom email channel? If it's a custom, you can check it by testing your connection. You can also look at View the email processing and connectivity logs to check if your connection is active…