Gaurav_0av1h6 Expert

Hello @Alicia Salas As I understand the use case, the ask is to create a schedule based on the start and end dates of Story or Task issues. I believe that you would be taking some action based on the schedule. This can be easily achieved by the use of Automation. The rule can be set to trigger based on the business…

Hello @Richard Kallas The count of characters is not natively supported by JQL. This can be performed using Automation which is available with all cloud subscriptions. Alternatively, you can search the Atlassian marketplace for plugins that support this functionality.

Hello @siva For this scenario, I can suggest the usage of Automation. The rule can be scheduled to run during non-business hours, for all issues and copy the data from Old Custom Field to the New Custom Field. Kindly accept the answer if this helps.

Hello @michellechesson The resolution in a Team Managed project is built-in and could not be customised as it is in Company Managed projects. There is an open ticket with Atlassian for this. Please share the detailed use case, and we can explore if there is any alternate way possible to achieve this. Kidnly accept the…

Hello @Rainer Daller Currently, the rule is not fetching any issue to check the conditions. I would suggest adding a JQL condition. Use the check box under the box which lists the next run time. The JQL can be as simple as "project = <project name>". This can be further customised to reduce the count of issues on which the…

Hello @Simon This is something which is not available currently. But keep an eye out, maybe this is something which is provided as a feature in future.

Hello @Simon Welcome to the community!! The text below the Portal Group name is basically all the request types added to that portal group separate by a comma; which cannot be edited/ updated. Also, The portal group formatting like URL, header and colours are inherited from the help centre.

Hello @Urmo Luts This is possible to send the custom field value using Automation. The Automation rule with the action to send email can be configured to send the value as {{issue.[Custom Field]}}, where the property needs to be replaced by the custom field name. Please refer to the documentation for usage here. Kindly…

Hello @jira_admin_cu Yes, these plugins can help you to accomplish this. Kindly accept the answer if this helps.

Hello @adithya For this purpose, you can create a link for all issues that are a part of the 'Release' in the newly created JSM ticket. The existing Automation rule can be extended to achieve this as well. Please accept the answer if this helps.

Hello @Mikey Robertson Welcome to the community!! Jira cloud projects offer a bunch of reports like Sprint Report, BUrndown chart etc natively at the project level. Additionally, we can also make use of the dashboard where we can add relevant gadgets with proper filters to create the required reports. Atlassian…

Hello @luz.botero Welcome to the community!! Kindly elaborate on the use case. Currently, I understand that you need to visualize a custom field. But I am unable to understand where do you wish to see this field. The dashboards usually make use of filters, so, if you can explain the use case in detail, we will be able to…

Hello @amitter Welcome to the community!! As per my experience and the available Atlassian documentation, it is not possible to list the page hierarchy in the 'Recently Updated' macro. The macro lists the pages as URLs and can be navigated with a single click. Also, no 2 pages in the same Confluence space can have the same…

Hello @Светлана Welcome to the community!! In order to get access for someone to the page, please contact the owner of that Confluence Space or the Confluence Instance administrator. Translated to Russian using Google Translate: Добро пожаловать в сообщество !! Чтобы получить доступ к странице для кого-либо, обратитесь к…

Hello @Sebastian Krzyzanowski In my opinion, this is the intended behaviour of the application. As soon as we prefix the text with a minus char ('-'), the Jira application starts treating it as a project key followed by a hyphen and looks for the relevant issue key. Before we type the hyphen ('-') or the minus char ('-'),…

Hello @jira_admin_cu This use case can be accomplished by the use of Automation with a simple If-Else construct. This can be customised to impact a particular issue type as well. Please let me know if you need guidance on the Automation rule. Kindly accept the answer if this helps.

Hello @Dominique Wille This is something that even I have been following for some time now but it seems that it is still being fine-tuned by Atlassian. Apart from the ones which you have listed, there are another action 'Lookup objects' which can help us to obtain a list. I usually refer to the documentation here.…

Atlassian documentation for the macro is here.

Hello @Oscar Reibner Welcome to the community!! This use case can be accomplished by using the Jira Macro in Confluence. This can be customized to reflect the required fields including Status, which will be updated as and the Jira ticket status changes. Also, we can even provide a filter to showcase more than 1 issue. The…

Hello @Morten Lindeskov As per the Atlassian documentation and my experience (majorly in the cloud), the approvers receive an email when the issue enters the approval status. If the approvers are not receiving the email, then I would suggest checking whether the Request details and Approval buttons variables have been…

Hello @ajeecai I have experienced similar issues in the past. I would recommend removing the projects which are in 'INCOMPLETE' status from the cloud instance and then migrating them 1 at a time. This will help in getting the error logs, identifying the root cause and resolving the underlying issue. Please share if this…

Hello @Eric Roetenberg In order to connect Jira with ServiceNow, we have made use of the plugin/ addon provided by iDalko called Exalate: ServiceNow to Jira Integration. This plugin supports the Jira cloud as well. There are others listed as well on the Atlassian marketplace, which can be checked here.

Hello @Robert Munoz Thanks for sharing the possibility of finding issues with a similar description. This would be really helpful. In order to compare the reporter of the trigger issue and issue with a similar description, you will need to capture and store the reporter of the trigger issue. This can be achieved in the…

Hello @Akeem R. The projects in Jira Service Management natively have issue types that cater to both Service Requests with and with Approvals. Kindly check the project setting and while setting the Request Types, you will be able to find both these issue types. Let me know if you need further guidance on this. Kindly…

Hello @Kyle As @Dirk Ronsmans mentioned, even I am not sure if this can be achieved on the server but I have performed something similar in a cloud setup. In our scenario, we have the label value of the Object stored in an Insight custom field and then leveraging Automation, we are reading and storing the attribute value…

Hello @Akeem R. Welcome to the Community!! My understanding of the problem statement, you wish to set up a 2-step approval process for Service and Change requests. After the 1st approval, the approvers are rest and is blank which you want to set up. If this understanding is correct, then this can be accomplished by setting…

Hello @Faina Dsouza As per my experience, Confluence support only 6 layers of subheadings (Heading 1 to 6). If we import a document with more layers, it would simply convert any layer after the 6th layer into heading1. Even manually, it will let you create subheadings till level 6 only. In my opinion, for a document with 8…

Hello @Jessie Daniel Manansala As per my understanding, the 'Time to Resolution- Breached' report would contain the open tickets as well which have exceeded the SLA timeline for resolution. This is due to the fact that a ticket cannot meet the SLA once breached even if it is in open status. In case, you wish to generate…

Hello @sojha There is no contact number available. I would suggest you follow up on the ticket only.

Hello @Jurgen Putman This could be due to the Portal Group still present for the portal. Please check at the following location: Project settings --> Portal settings --> Portal groups Remove if any groups are available. Kindly accept the answer if this helps resolve the query.