Gaurav_0av1h6 Expert

Hello @sojha Welcome to the community!! Currently, I do not see any open issue with Atlassian Jira and cloud sites seem to be running fine. Please check if you are able to access the Jira site. If in case, it is still inaccessible, I suggest you raise the issue with the Atlassian support team. Kindly accept the answer if…

Hello @Maksim Malikov As per the documentation available, the changelog can not be obtained for each comment. It can be obtained at the issue level. The API for that is "/rest/api/3/issue/{issueIdOrKey}/changelog" Please let me know if this helps. Kindly accept the response if this aligns with the query.

Hello @alia.burale Based on the requirements, I would suggest you look at the features offered by Jira Roadmaps. The advanced version includes features that enable planning with team bandwidth. The details can be referenced here. Let me know if this helps. Kindly accept the answer if this aligns with the problem statement.

Hello @Shaine Chance As per my experience, this feature to add additional/ custom context boxes (to contain fields) is currently not available. I looked around but could not find any open issue/ feature request with Atlassian as well for this. If this is something that is a critical requirement, I would suggest you open a…

Hello @Robert Munoz Based on the current Automation templates available, I do not see any option to identify if the issue description is similar. The closest option I can think of is to compare the description against a predefined text or to the description of an earlier issue. The complete list of templates can be…

Hello @Celine Penaredondo This is one of the native functionalities offered by Jira Service Management. The workflows in Service Management projects can have approvals that can be customized as per the requirements. I would suggest you explore that. Kindly accept the answer if it helps.

Hello @pradeep km Based on the excel snapshot, I extended it to cover all the possible value combinations for Tech, Process and Culture; and derived the value for Readiness. Please find below the conditions for this: Readiness = 1 Tech = Low AND Process = Low AND Culture = Low Readiness = 2 (Tech = High AND Process = Low…

Hello @pradeep km This can be performed using Automation. I have done something similar where I have used Impact and Urgency to define the Priority. Please find below the screenshot of the same. Let me know if you need help with the exact rule. Kindly accept the answer if this helps.

@NY Please try the below query, it would return all tickets which fulfil the following conditions: * Tickets having component as 'Test' * Tickets that are in either of the mentioned status * Tickets that were created in the last month (October) component = "Test" AND status in (Backlog, "In Progress", "To Do", Done, Test)…

Hello @NY I would need to see the JQL query, to be able to comment on it.

Hello @Gustavo Cardozo I believe the smart values can be used in JQL, while mentioned in double quotes ("") but I have never used them, so not sure about it. I would suggest you try and share the findings.

Hello @NY Once the filter has been created and saved, it can be used in the gadgets as well.

Hello @NY Assuming that you wish you filter the issue which have been created in the last month, the JQL would be like: component = "project" AND status in (Backlog, InProgress, "To Do", Test, Done) AND created >= startOfMonth(-1) I have used parts of the sample query shared earlier and added the last piece for the date.…

Hello @Marek I am not aware of the timelines for the new features to be available. I would suggest you open a ticket with Atlassian to get that detail. Kindly accept the answer if this helps.

Hello @NY Yes, you can limit the search to tickets created in a particular month using the JQL query command. Let me know if you need guidance with the exact syntax. Kindly accept the answer if this helps you.

This is natively available for all Cloud instances, while for Server or Data Centre it is available as a plugin. The plugin details are available here.

Hello @Gustavo Cardozo Welcome to the community!! As per my understanding, this can be accomplished using Automation. The following smart values can be used in the Automation rule to find the required issues. {{comment.body}} - Returns the body of the comment that triggered the rule, which can be looked for the required…

Automation is a new feature in Jira, which used to be a plugin earlier. It helps automate repetitive tasks with low-code/ no-code implementation. Please refer to the Atlassian documentation here.

Hello @Ray Albert As I understand the problem statement, I believe this is not possible using the workflow rather this can be accomplished by leveraging Automation. Using Automation you can define as soon as the Story for Dept1 is resolved, a new story is created, linked to the epic and assigned to the appropriate team. In…

Hello @cesar.figueroa In order to export the 'Work Log', please filter the required issues and then export the same. While exporting, please select the option 'Export CSV (all fields)', this will export the time spent on each incident. Please refer to the below screenshot for details. You can also explore marketplace…

@Alicia Leja As far as I am aware currently there is no feature natively available to achieve this in the cloud. You can look for a plugin in the marketplace. Kindly accept the answer if this helps.

Hello @cesar.figueroa Welcome to the community!! Assuming that the Work Times details required, points to the amount of time spent on an incident. The details of time spent on an incident can be found in the 'Work Log' tab under 'Activity. In case you wish to use it in JQL, then it can be used as 'timespent >= 2h'. Kindly…

Hello @Alicia Leja As per the Atlassian documentation of the Office Word macro, it embeds the word document in the confluence page preserving the formatting and other MS Word functionalities. But it does not provide the option of editing the contents. Refer to the Atlassian documentation of the macros here. Kindly accept…

Hello @Alicia Salas This could be due to the language preferences set at your account level. I would suggest you to kindly verify these as well. The steps for the same are: * Go to your avatar > Profile * Select Manage your account * Select Account preferences * From Language, select your language Kindly accept the answer…

As these fields (summary, description) are used by different issue types and across projects, this is really challenging to set default values. If you are using the Team-managed project, you can try it for your project.

Hello @Norman Hills Welcome to the community!! You are not missing anything here and this is the intended behaviour of the Automation. Any action of the Automation rule is performed when the trigger is completed. As of now, there is no trigger defined that can define the summary and description for any issue type before it…

Hello @Niklas Niederberger For this purpose, you can create links between the different issues across projects. This will ensure that you have all the steps, stories and epics all related to each other and can be easily accessed.

Hello @Marek As per my understanding, you want to list all records in the Insight schema where 'Asset type' is set as 'PCs'. As per my understanding of the documentation, this is not possible at this moment. The IQL documentation can be referenced here. Kindly accept the answer if this helps resolve the query.

Hello @praktikant3 If the filter is set in Automation, then the actions defined would be performed for each of the issues which the filter returns.

I have not used it as such but I believe this would be the format.