Gaurav_0av1h6 Expert

Hello @Geth z Welcome to the community!! In order to create a link between Ticket C and A as well, we can leverage Automation. Do we need to link all issues linked to Ticket B to the newly linked Ticket C or do we want to restrict this to a particular link type? This will help in setting up the Automation. Hope this helps.…

Hello @Anand Vardhan This seems correct. hopefully, you would have tried it by now; please share if you faced any issues. -- GG

Hello @Luca Rauscher This sounds like an intermittent problem that I do not see on any of my cloud instances, but I might be mistaken. It would really help in understanding the problem better if you could share a screenshot of the issue. Looking forward to hearing from you!! --GG

Hello @Anand Vardhan There is a difference in the trigger of the rule shared earlier and now. The new trigger will ensure that the rule will run for every Story/ Task issue type that has an Epic Link. This will cause a delay in The precious one was precise as it will trigger every time the 'Story Points' are updated and…

Hello @Anand Vardhan For this, the condition needs to be updated. Click on the condition 'Issue Type equals Story'. This will open a panel on the right-hand side, enabling you to update the condition. In that, for 'condition' select 'is one of' in place of 'equals' and for 'value', start typing 'Task' and select from the…

Hello @Tánczos Huba Welcome to the community!! This is implementation is possible. In my opinion, you will need separate projects in Jira Service Management (JSM) and Jira Software (JS) for this. Once the JSM issue has been identified for the development team, then a linked issue can be created in the JS project enabling…

Hello @Janet Shuey Please confirm if there are any other queries related to this. Regards GG

Hello @Janet Shuey 'Info Panel' is a macro which you can search for after clicking on the '+' sign on the screen. There is no keyboard shortcut for that. Kindly share if this helps!! Regards GG

Hello @Janet Shuey To provide a background for the text, you can make use of the 'Info Panel' macro. This will enable you to customize the colour and has some default options as well. Kindly share if this helps!! Regards GG

Hello @Anand Vardhan The automation can be set with Scheduled trigger and JQL to filter issues where the story points field is empty. This can be executed once to cater to historic data and then it can be stopped or even deleted. The trigger can be set as below. The schedule and JQl can be customised to suit your specific…

Hello @Steven Lees-Smith For this purpose, please use the in-built function startofweek(). This is assuming that the week is set to start on Monday, in the Jira instance. An indicative usage is shown below: "Planned start[Time stamp]" >= startOfWeek(1) This provides all issues that have the planned start in the next week.…

Hello @SK In order to automate the export/ import process, you will need to explore the Confluence APIs and write a custom code. Atlassian documentation for APIs is available here. Alternatively, you can also explore the Atlassian Marketplace for any relevant 3rd party plugin which suits your use case. The post shared is…

Hello @Janet Shuey If I understand the requirement, you need some part of the text italicized on your Confluence page. For this, please select the required text and press CTRL+I. I hope that my understanding was correct. Please respond if there is a gap in understanding. Regards GG

Hello @SK Welcome to the community!! As the documentation is stored outside of Confluence, it would need an export and then import as pages in the required Spaces. Currently, word documents, Google Doc and documents stored in OneDrive are natively supported. Kindly refer to the Atlassian documentation here. Kindly accept…

Hello @Arnaud Marquis This is an interesting use case. I have done something similar previously, but I was mainly extracting the data from the Insight schemas. Looking at the rule, I think it is not able to point/ gather the exact 'Stock'. So the question is stock for what? I believe you would have some other Custom Field…

Hello @Heather Hastings Yes, you definitely can convert to upfront Annual payments from the monthly subscription. Based on experience, I would suggest performing this conversion near to your next monthly renewal. Hope this helps!!! Regards, GG

@Eugen G. As we are using the Automation rule, to populate the field, is there still a need to prefilter the list?

Thanks @Bill Sheboy for sharing the details!!! @Jürgen Heckmann as Bill mentioned this is known behaviour. I can suggest breaking the rule into parts and triggering the subsequent part from the previous one. This is something which I have tried and relies on the logical condition used for breaking and triggering. Hope this…

Hello @Mela Unfortunately, this is a known issue with JSM and has been reported to Atlassian as well. Please refer and follow to the issues JSDCLOUD-6989 for cloud and JSDSERVER-4789 for server subscription. Alternatively, you may try exploring the Atlassian marketplace to look for a relevant 3rd party plugin which may…

Hello @CHINNAMUTHEVISAI.SATYANARAYANASHARMA As you plan to create a copy of the issues, I would suggest using a CSV export from project ABC and then import to project XYZ. But with this approach, the attachments (if any) might not be copied. Please refer to this article. Also, the issue history is not migrated in this…

Hello @Hizkeel Khan In my understanding, you wish to transition the Story based on the status of Sub-tasks. I have done something similar for Epics, where I am moving the Epic to 'In Progress' status when the first issue under it moves to 'In Dev' (basically starts work) status. This can be customised based on your…

Hello @Rocsana Chereches As mentioned by @Piet Pieters automation rule is the way to achieve this. For your reference please find below a similar implementation. this can be customised based on your requirements. Please feel free to share if need any support with the rule.

Hello @Eric Muriuki I have not found any specific section for 'Portal' in the documentation. So you will need to search the overall documentation, available here. I have tried to search the keyword 'Portal', the result set of which is available here. Kindly accept the answer if this helps.

Hello @Eugen G. Welcome to the community!! Based on my understanding, you wish the 'InsightCF' to reflect the Email address and Location of the issue Reporter, on the issue view screen. In this case, I would suggest you leverage automation rules and set the fields post-issue creation. Please let me know if this helps.

Hello @amit_bakst I would suggest trying it with commas between the sprint ids. Please note that I have not tried earlier. Kindly share if this helps!!

Hello @amit_bakst In this case, you will need to bulk move the issues, for which you need the admin privileges or need support from the instance administrator. The steps are as follows: * From the project, navigate to Reports * Go to 'Sprint Report' and select the required sprint * In the URL, the sprint id is mentioned,…

Hello @amit_bakst As I understand, you need to assign some closed tickets to older sprints which have been closed as well. Please confirm if this understanding is correct.

Hello @Saravanakumar In order to migrate a project from one Cloud site to another Cloud site, there are 2 options: * Use CSV export and import, for which you will need to manually create the project on the new site * Use 'Jira Cloud Migration Assistant' (JCMA). The cloud-to-cloud migration feature has been released and is…

@Anu Ganesan the change duration is being calculated based on the planned dates. The actual duration may vary depending on how the implementation goes. Hope this helps :)

Hello @Jürgen Heckmann This is interesting and odd but something which I have experienced previously!! I can think of a couple of ways to check this out: * I would suggest setting the 'Linked Issues' field before setting other fields * Alternatively, adding the action for 'Re-fetch issue data', before creating the sub-task…