Gaurav_0av1h6 Expert

Hello @Kirtana Suresh This would be interesting!! If you can share, please let me know how do you decide if an issue is duplicate or not? Is it based on the matching summary or are there any other criteria? I am not sure but believe and think that there could be a way to identify the issue to be linked and would like to…

Hello @Riki YAMASHITA Thanks for the answer and yes, it is what I was requesting. Please follow the below steps: * Navigate to User Management * For the required user, click on the 3 dots and select 'Add user to groups' * On the dialogue box, select the groups for 'jira work management users' Please refer to the below…

Hello @Jürgen Heckmann To link the sub-tasks, you will need to set the linkage in the Automation rule for all sub-tasks except the first one. Please refer to the below screenshot for reference. Note: In my environment, the required link type is not available and hence, I have used a different one. Please feel free to share…

Hello @Riki YAMASHITA In order to understand the scenario completely, it would help if you could confirm the below: 1. The cloud URL for the JSM product would be 'abc.atlassian.net'. Did you add the JWM product to the same link? If yes, then you can provide access to JSM for user A (on the same email id) from user…

Hello @Kirtana Suresh To set up the Automation, the trigger would be when the issue transitions from 'Ready for Review' to 'Close' status; then in actions you can link the issue as well as add comments. Please refer to the documentation from Atlassian here.

Hello @Anu Ganesan This is an interesting use case. Based on my experience, the fields are not automatically updated on a change of status for a change ticket. But having said that, it is possible to create an automation rule which will help you achieve this. Please feel free to let me know if you need any help in setting…

Hello @Kirtana Suresh I am not aware of any way to restrict the options from the list of "link issue types". An alternate solution can be the usage of the Automation rule. This will even reduce the effort required from the end users. Let me know if you need help with the rule. Hope this helps!!

Hello @Anand Vardhan Yes, you are absolutely right on the first one. For updating the historic data, I would suggest an Automation rule with JQL as the trigger which can update all the required issues. Let me know if you need help in setting up this rule.

@Anand Vardhan The field 'Original Estimate' does not show up in the list of fields when using the field updated trigger. To overcome this challenge, we need to use the trigger as an issue created or updated. Hope this clarifies!!

Hello @Anand Vardhan For any issue, if we have Automation rules which perform the following actions: Convert Story Points --> Original Estimates Convert Original Estimates --> Story Points Then we are entering an infinite loop, where each would be updating the other and we will not have the required results. In my…

Hello @Anand Vardhan Welcome to the community!! As we do not have any direct trigger for updates to 'Original Estimate', we will need to tackle it differently. Please find below the screenshot for the implementation of this use case. Kindly accept the answer if this helps resolve the scenario.

Great article @Jenn Velázquez It really does touch a nerve about FOMO with awesome advice on JOMO. I will try to imbibe this...

Hello @Kamaraj P The simple CSV import would not bring in all the issue related data. In case you need to bring in data from one of your on-promise (server) setup to the cloud instance, I would suggest you use the Jira Cloud Migration Assistant (JCMA). This will enable you to move even just a single project will all…

Hello @Kamaraj P Welcome to the community!! The Jira instances do not come with any dummy data which can be used for exploring and evaluating the reports. This is due to the fact that Jira is highly customizable and can be adapted to the user's needs. With that being said, the details of some of the default reports can be…

Hello @Steven Lees-Smith Based on my experience, the form cannot be placed on top of the usual Portal groups with the native functionalities of JSM. Alternatively, you can explore the Atlassian Marketplace to identify and evaluate the available add-ons which might suit your business needs.

Hello @gowri.kumar For the drop-down field types, it can be simply set as the below screenshot. Kindly accept the answer if this helps.

Hello @gowri.kumar Kindly share the screenshot of the automation rule. I have tested the rule which I shared and it worked fine.

Hello @gowri.kumar There are a couple of alternate options to achieve this, apart from the option suggested by @Pramodh M 1. If the values for Impact and Probability are pre-defined; then you can create an If-Else construct in the Automation and define the value of Score, as you would know the options beforehand. 2. If the…

"No two pages in a single space can have the same name"; this is something which I learnt by experience and would encourage new users to plan and decide the naming conventions accordingly, something which is easily scalable as the project/ space grows.

Hello @Fernando Morente In case you are still facing this issue, I would suggest the usage of 2 Macros; Page Properties and Page Properties report. The Page Properties would be set on the child pages while the Page Properties Report can be used to pull the required information (defined in the Page Properties) on the parent…

Hello @粟野恭平 Welcome to the community!! The documentation shared is for Confluence Server and DC. The instance mentioned is cloud and the custom styling is not a supported function for confluence cloud. The complete list of differences between Cloud and Server variants is available here. There is a ticket opened for this…

@Andy Gladstone Thanks for the wait!! I would definitely like to experience the Room of Requirements, play a game of Quidditch, explore the hidden passages, the lake, attend a class (maybe ;))...in short all aspects of the school. @Fun Man Andy Do the English schools have magical classes 😂

Hello @Giorgos A Tsavegias In order to move the object schema from one instance to another, you will need to migrate with the following steps: * Create the schema manually on the new instance * Export the objects as CSV from the current instance * Import the object to the new instance I have not found any alternate easier…

I am surprised that no one mentioned Hogwarts as yet......seems we are missing the Potterheads magic in the community!!

Hello @Kunal Saraf The SLA reports available for Service Projects by default consider the difference between created and completed time. You can define SLAs for different types of issues based on Priority or any other parameter as per your business needs. In my use case, I had SLAs defined as per priority and then created…

Hello @Janis Pirgge In a similar implementation, after trying and failing with JSON, we achieved this using 'smart values'. For our use case, we are copying the values from one custom field which has Insight data to another custom field. Please find below the screenshot for the same. Kindly accept the answer if this helps…

Hello @Daniel Mare With the use of Automation rule, the required group can be set as approvers for the request type. Please let me know if any guidance is required for creating the Automation rule. Kindly accept the answer if this helps resolve the query.

Hello @Valeria Faraone Welcome to the community!! We usually face this issue while capturing the minutes of meetings, or documenting similar details across teams and have not found a way to undo this setting. The alternative we have been using is to add the date or team name acronym, to the page title and that ensures the…

Hello @Ulrika Eriksson JSW (Jira Software) and JWM (Jira Work Management) are 2 separate products. Both can co-exist on the same site but have separate purposes. These products have different templates available though you can customize any template to suit your needs and can use them interchangeably, though it is not…

Hello @Giorgos A Tsavegias This feature is available with Insight. Insight is a CMDB that can be leveraged to store the assets which can then be used with Jira or JSM. The relevant documentation can be referenced here.