Gaurav_0av1h6 Expert

Hello @Mayur Ingale The scenario as per my understanding is: * Data migrated from the server (Test instance) to the cloud instance * Test instance refreshed * Data migrated from the server (Test instance) to the cloud instance again as 2nd Phase migration Assuming the following: * Migration was performed using JCMA (Jira…

Hello @Freek Sanders Welcome to the community!! In order to be able to add the 'Approvals' to any status of the workflow, you will need to ensure that the workflow is added to a 'Service Management' project. For introducing the 'Approvals', in a regular Software type project please refer to the solution suggested…

Hello @Anthony Martinez Welcome to the community!! Jira Service Management natively provides the ability to track MTTA (Mean Time To Acknowledge) and MTTR (Mean Time To Resolve). These are based on the SLAs defined and have a report available. In order to add further details likes Mean time to Detect and others,…

Hello @Barış Özer Using Automation, we can create linked issues across projects. For the use case mentioned, kindly explain the exact requirement. Do you need a new ticket to be created in a different project or just link the tickets across projects? Also, please note that Standard Subscription has limited number of…

Hello @SD This is possible with the use of Automation Rules. The Rule can be set up to be triggered when the build is successful and update the Status, to the required one. The Automation Rules on the Server/ DC require a free plugin (Automation for Jira) to be enabled. Hope this helps. --GG

Hello @SD The Atlassian Template library is available here. --GG

Hello @Erin Metcalfe Welcome to the community!! As per the Atlassian documentation, the number of queues is limited to 50 per project per work category across all groups. There are 5 main Work Categories, Service Request, Incidents, Problems, Changes and Post-incident Reviews. Detailed documentation is available here.…

Hello @Integrador (Admin) The difference between dates can be calculated using smart value ({{[date].[dateformat]}}) with automation rules. Detailed documentation on the usage is available here. Kindly accept the answer if it helps. --GG

Jenkins and Jira can be integrated using the 'Jenkins for Jira' plugin, which is free and created by Atlassian. The documentation for the same is available here. Kindly accept the answer if it helps. --GG

Hello @SD Welcome to the community!! Automation rules can be used to transition a Jira Ticket from one status to another status. The trigger for 'Build Successful' can be used for such scenarios. --GG

Hello @Sreenatha Reddy J The Product team members cannot be excluded using the JQL but can be done through Automation. Please refer to the last condition in the rule screenshot shared earlier, this can be extended to exclude all the required members. --GG

Hello @Sreenatha Reddy J The simplest solution would be to exclude the members of the 'Product' team from the automation rule. So when the issue is transitioned, the automation rule would trigger but would perform the desired action if and only if the transition is performed by someone who does not belong to the 'Product'…

Hello @Sreenatha Reddy J While I think of an alternate option, kindly share the reason for not wanting the automation to trigger.

Hello @Sreenatha Reddy J Since there are multiple other factors which need to be checked, the automation would trigger and validate the conditions whenever an issue transitions.

Hello @Sreenatha Reddy J The automation rule can be created in the following manner * Trigger:* When the issue transitions from Status A to Status B * Condition:* issue type = CR * priority= 1or 2 * "Priority_Number" = 1 * Resolution = Unresolved * type not in (Bug, defect) --> Since the issue type is checked, I do not…

Hello @NORBERTUS WUSANA This is possible using Automation natively. The rule can be defined to be triggered when the value on either of the values changes and add the required values to update the 3rd field. Hope this helps. --GG

Hello @Pillai_ Aarthi As per the use case, you need a sub-task to be created for each value of 'Product' as selected by the user. Also, the options for 'Product' can be updated at a later point. For this, you need to create a rule, which executes when the value of 'Product' is changed, and then use the smart value option…

Hello @Ramesh Babu Welcome to the community!! From the Jira instance, on the left-hand side top, go to the 9 Dot Matrix, and from the drop-down select Confluence, this will add Confluence to your existing subscription. Hope this helps. --GG

Hello @Omkar Borle As per my experience is possible with the use of additional plugins. One such option is Structure, which can list all child issues based on a custom query. --GG

Hello @Suporte JRetail Kindly share the rule and error snapshot/

Hello @nilesh.shah For the second, please refer to the solution suggested previously. For the first, you would need either a plugin to perform the calculation or use a process similar to the option for the second. Create a custom field, update the same using the Automation Rule and then utilize it as required. The…

Hello @nilesh.shah The second ask, create a dashboard with shift-wise data, is clear. This can be fulfilled in a below manner: * Create a custom field, call it 'shift' * Create an automation rule which updates this field based on the creation time * Create the dashboard using this field Kindly share more details on the…

Hello @Suporte JRetail Kindly explain the issue in detail, which enables fellow community members to help you better. From the limited details, it seems that you are trying to use JQL with Automation and getting an error. Are you able to get the results from this JQL when you use this in Advanced Issue Search? --GG

@Botond Gyorgy , the steps are for creating a new project. Please follow the below steps to copy the board: * On the template Project, click on the drop-down for boards * In the list, click on 'View All * From the list, find the required board * Click on the 3 dots on the right side and select copy * On the copied board,…

Yes @Botond Gyorgy , you can copy over the board but will need to change the filter query and update it to the new project.

Hello @Botond Gyorgy There is no direct option to create a project template which can be later used for further projects. The workaround is you can create a project with all the required settings, name it 'template' and while creating a new project, use the option to create with shared settings and here use the 'template'…

Hello @S Sheikh Welcome to the community!! For this purpose, kindly check the 'Advanced search reference JQL functions'. there are options like parentEpic(), linkedIssue, linkedIssues() which can be used to create the combination query as per requirement. Please note that the query in query is still not natively possible,…

A(U)CE - Panel Discussion on Jira Certifications

My first name 'Gaurav', originates from the native language of Hindi/ Sanskrit which means 'honour', 'pride' or 'respect'. Although there is no specific day that goes by my name, but each national festival is a day of pride so in a way, is connected to my name.

Additional fun fact, 'Peacock' is the national bird of India!!