Manon Soubies-Camy Community Champion

Hi @Wade C. Floyd, Is your workflow published? Do you have any automation rule that could auto-approve the request? Best, - Manon

Looking at your screenshot, the user with the "A" avatar is an admin and should be able to close the board :)

Hi @Gaetan Gaston, I can't get "Smart checklist" to work with "currentUser()", but this should do the trick: Checklists ~ currentUser() Hope this helps! - Manon

Hi @Elaine Mears and welcome to Community! You have to be an admin of a board to close it. If you're an admin, you'll be able to close it online or from the desktop app as well. Hope this helps, - Manon

Hi @serge calderara, Request types are automatically added to the "Control article suggestions" section, see example below: * Request types menu: * Knowledge base menu: Are the request types you're looking for hidden from portal? It may explain why you're not seeing them in the knowledge base menu. Hope this helps, - Manon

Hi Bertrand, * I double-checked, and I think you have this workflow limitation because you're using a next-gen software project. The workflow edition is still limited in this type of project (see JSWCLOUD-17434 for further information). If you need one workflow per issue type, I would advise to use a classic project…

Oh and, by the way, we can see your Jira URL in the second screenshot - you can edit your post to remove the URL from the screenshot. Community is a public website so you may want to hide your Jira URL from everyone.

Hi @[deleted] and welcome to Community! Migrating from Redmine to Jira can be tricky, and you will need to be a global Jira admin to complete the migration. Here are some insights for your questions: * You can associate 1 workflow to 1 issue type, so you can have a specific workflow for bugs and another one for evolutions.…

Hi @HERY David, Short answer: no, you can't. You need managed accounts to require two-step verification, and accounts become managed once the domain is verified. All you can do is use two-step verification for your own account - you can't require it for other users if your domain is not verified. More information…

Hi @Satish Pengal, It actually depends on the project type: * In classic projects, you can find it under Satisfaction settings: * In next-gen project, you can find it under Customer satisfaction: Hope this helps! - Manon

Yay, thanks @Kyren Wong! Congrats @Flavien Gache 🥳

Hi @mrajaram and welcome to Community! You can't hide the two components from the gadget, but you can edit your JQL filter to remove these, e.g.: project = ABC AND component not in (XY, YZ) Hope this helps, - Manon

Hi @Teresa and welcome to Community! You can custom the PDF stylesheet to achieve this (Space settings > Look and feel > PDF stylesheet). I'm no CSS expert but the following code: .pagetitle h1 { font-size: 36px !important; text-align: center; padding-top: 300px !important; page-break-after:always; background-image:…

Hi @Martin Böhme, I have just tested the following automation rule and I think it would meet your need: In the "if" block, you send an email with the latest comment, and in the "else" one you don't. Let me know if this helps! - Manon

Hi @Ramón Sanmatías and welcome to Community! Could it be that the 3rd user has a different license than the others? For example, the 2 initial users would have a Jira Software license but the 3rd a Jira Core one. Hope this helps, - Manon

Hi @Judy Smith, Creating a classic project is different from creating a next-gen project: you need to have the "Administer Jira" global permission to be able to create classic projects. Can you check with your Jira admin team that you have the correct global permissions? Hope this helps, - Manon

Hi @Gonzalo Benitez de lugo, You should actually use the filter id in your JQL query, you can find it in the URL: In this example, the filter id is 10120 so I can use the following JQL query in an automation rule: filter = 10120 This will get all issues resulting from the filter query. Hope this helps, - Manon

Hi @Pedro Meireles, I can confirm you can enable SSO for JSD customers but you may have to use the workaround suggested here: If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO. Once…

Hi @Debra McDaniel BD and welcome to Community! Once an epic is marked as Done, you need to follow the below steps to make it back to In progress: * Do a JQL search of the epics to update. * Perform a Bulk Change > Edit Issues. * In the Change Epic Status field, select To do or In Progress. (More details here: Re-opening a…

Hi @Elizabeth Prescod and welcome to Community! Have you tried to do so on a different browser (preferably Chrome or Firefox)? Are your colleagues also unable to select a project? Best, - Manon

Hi @Pedro Meireles, Atlassian Access is the only way to set up SSO with AzureAD on Jira Cloud. Since you're on Jira Service Desk, one important thing to know is that JSD customers do not pay for Atlassian Access - only JSD agents need to get an Atlassian Access license. More information here: Are Jira Service Desk…

Hi @Michaël Monserrat, You actually don't need to use the advanced option, you can use the smart value {{issue.Reporter}}: Hope this helps! - Manon

You may also want to add a condition to send a notification only if Due date is not empty. Not sure the JQL condition is the best way to check this from a performance point of view, but you could this:

Hi @Roman Priklonskiy and welcome to Community! You can build the following rule to send an email notification to the reporter when setting a due date: Hope this helps, - Manon

I understand now that you're talking about columns instead of swimlanes, so it helps us identify the issue: the only possible explanation is that you are not looking at the same board than them. Can you please share some screenshots (from your point of view + from your colleagues point of view) to check if there isn't…

Hi @Monica Pirlot, Swimlanes cannot be restricted, so possible explanations can be: * You are not looking at the same board. Boards can have very similar names, you can check the URL to ensure you're looking at the same one. * Some tickets are restricted and, since you can't see them, you can't see the associated…

@David Michelson I've seen it used in either a dedicated new-features channel or a team-restricted one. I personally find the new-features channel better because it's not limited to dev people, so you're sure to share the news with everyone!

Hi Syed, My bad, I misread your post. You can indeed import actual timing, you'll want to import values to the "Time spent" field. Best, - Manon

Hi @Anthonioz Franck and welcome to Community! Are you using Jira Service Desk? If not, I would highly recommend giving it a look: * you can configure customer permissions so that customers can only see their own requests * customers can send emails to a specific email address to create new requests and add comments to…

Hi @Kellie Robinson and welcome to Community! My first advice would be to create a sandbox environment: create a Free Jira Service Desk to play around. Then I would look at Atlassian free trainings: Free tutorials. The following links should also help you: * Jira Service Desk – Don’t be afraid, the journey begins with…