Manon Soubies-Camy Community Champion

Thanks for the update @Gilbert Louis - I've also voted for this issue.

Hello @Gilbert Louis, That's weird, I do have Page properties macros on templates I've created: But when I create a new template and add a Page properties macro, I reproduce your issue: nothing happens, the macro isn't added to the page. Looking at my browser console, I get a 404 error:…

Hello @George Vie, Are you Cloud or Server? I don't have access to a Jira Server right now to check if it's the same options, but on Cloud you have two options for the default assignee: * Unassigned - only if "Allow unassigned issues" is enabled in the General configuration menu * Project lead - this is defined in the…

Oh ok, I guess you unsubscribed instead of disabling/uninstalling the app. Glad you found the issue!

Hello @Jeremy Cardon and welcome to Community! Which apps do you still see? Did you disable or uninstall these apps? Could you please share some screenshots to understand where it is displayed? - Manon

Hello @Martin, See this documentation page: How to Make Confluence Read-Only, there is a built-in feature in Confluence Data Center but some workarounds are suggested if you're running Confluence Server though. Hope this helps! - Manon

Glad it helped! :)

Hello @Ollowain, The easiest way is to avoid inserting colons in page titles, but if you really need those you just need to include the spacekey in the link - even though you're linking to a page in the same space: Spacekey:Pagename#Anchor So let's say your page is in space with key = CUST: CUST:Customer: Germany#Holder…

Oh ok, I didn't know you were on Cloud! You can find the SEN on the last page of your invoices: Note that the SEN doesn't really matter on Cloud, you can create support requests with your Cloud site URL only.

Hello @[deleted], This page explains how to find your SEN: How to find your Support Entitlement Number (SEN) Hope this helps! - Manon

Hello @Alan Richard, It looks like the answer is in the Jira message :) You need to be a Service Desk Agent to access this page. You need to add yourself to the Service Desk Team role in the new project you've created (see doc here). When creating a project using settings from an existing one, it doesn't copy the project…

Yes I do think it's a bug, it doesn't seem consistent that we opt out and still see this message :) you can reach out to Atlassian support to raise this issue - I'll wait for tomorrow morning to ensure Jira had enough time to process the request.

Hello @Cyril, When clicking on "Créer votre première page", you should get the below screen: And clicking on "Turn off these messages" should take you to this screen: Have you already tried to turn off these messages like this? I have just tried to do so on my side: it looks like it doesn't take into account the fact that…

Hello @Iro Karavasili, Could this be related to this bug: Cloning an issue that contains required field displays a generic workflow error instead of the required fields message? Could you check if there is any required field/condition/validator to create an issue in this project? Hope this helps! - Manon

Hi @Marc Taylor, This question is about Jira Software Cloud and that "done items that are less than X days old" option is only available for Jira Software Server at the moment :)

Bonjour @rachida.chahet, Je ne peux pas voir votre screenshot mais j'imagine que vous travaillez avec Jira Cloud ? Si les comptes sont désactivés, il y a deux choses à faire : * Réactiver les comptes ; * Eventuellement, renvoyer un email d'invitation pour qu'ils définissent un mot de passe. J'espère que ça vous aidera ! -…

Hi @Edward Davies, I'm so sorry I missed the notification and didn't see your post! Thanks for keeping us updated. - Manon

Hi @Edward Davies and welcome to Community! I contacted Atlassian support last month because I had some questions around backups, here is a recap of what they said: * Backups used to affect live performances but not anymore. Atlassian Cloud has been in a new infrastructure where each service is independent now meaning that…

Bonjour @Jean charles FLATTOT, Vous pouvez utiliser Zapier pour créer une nouvelle carte Trello à chaque nouvelle ligne d'un Excel/Google Sheets : * Create Trello cards from new rows on Excel * Create Trello cards from new Google Sheets rows J'espère que ça vous aidera ! - Manon

Hello @Ian Balas, Keyboard shortcuts should not override workflow conditions. I have just tested it myself on a Jira Cloud, and typing "." does not override workflow conditions: * I added a "Only users in project role Developers can execute this transition." condition to the Done transition * I removed myself from the…

Est-ce qu'il est bien ajouté au tableau aussi ? Si non, il faut l'y ajouter : Être membre d'une équipe donne le droit de voir l'ensemble des tableaux partagés à cette équipe, mais il faut être spécifiquement ajouté au tableau pour pouvoir l'éditer.

Bonjour @Jean-Yves FARRUGIA, Pouvez-vous demander à l'utilisateur de vérifier le compte avec lequel il est connecté ? Il arrive souvent que l'on se trompe entre les comptes perso et pro. Vous pouvez vérifier le pseudo ajouté à votre équipe dans le menu Membres de l'équipe (https://trello.com/<le nom de votre…

Hello @Laura Servidei, The status box is small and ends with "..." while in Edit mode, publish the page and it should be bigger :)

Hello @Thierry C, I'm not aware of any French documentation, but you could browse with Chrome and use its default translation tool. The following articles may help you if you're still discovering Jira Service Desk: * Jira Service Desk – Don’t be afraid, the journey begins with curiosity! * Jira Service Desk – Who does…

Hello @Sebastian_Wenner, The action "Move issue" is indeed not available as of now, CodeBarrel shares a workaround here: Move an issue. Cloning and deleting an issue instead of moving it is usually the best solution. If you'd rather script the move, I'd recommend to read this recent thread: Post Function to move an issue…

@Marie Piquemil, in addition to Jack's reply, this thread may help you: Migrating from Classic to Next-gen Software Projects

Hello @Jennifer Gardner, I usually set up a dashboard for this kind of need: * Create or edit a dashboard * Add a Pie chart gadget You'll end up with something like this: Hope this helps! - Manon

Hello @Susan Griffiths, What "change in billing announced today" are you talking about? I'm not aware of any recent pricing change in Trello, but here are some links that may help you: * How to cancel Trello Business Class * How to change a board's visibility Hope this helps! - Manon

Hello @Pascal Schindler, This is not something you can easily do. Currently in Confluence, you'd need to do something like: * Create a group for these external persons (e.g., confluence-visitors) * Grant View permission to confluence-visitors in the space where those 2 pages are * Restrict pages: Space homepage | |- Parent…

Hello @Florian Nock, If you want your agents to look at tables to know which tickets they need to work on, queues should meet your needs: Jira Service Desk comes with default queues that your administrator can update to automatically triage issues for your team. I'm not sure to understand your Confluence question? Jira…