Alexis Robert Community Champion

Hi @Ben Ludford , if you have an active Confluence Server licence, then you can get the same licence with the same user tier for free on Confluence Cloud, until your Server licence expires. This means you don't have to pay twice for the same product. You can activate your free Cloud licence from your my.atlassian.com…

Hi @Lior Swisa , the sizing will depend on how much data you will need to store. Azure SQL DB can be setup with a very minimal CPU/Memory at the beginning and then be increased when needed. You will find more information for the collation and setup here…

Hi @Vaibhav Dingreja , this page summarizes all the main features between Jira 8.5 and Jira 8.20 : https://confluence.atlassian.com/jirasoftware/jira-software-8-20-long-term-support-release-change-log-1086401004.html Let me know if this helps, --Alexis

Hi @Georg Rudorff , if content is loading with the :8080 port in the URL, I would check 2 things : * Base URL in Jira administration menu * Choose Administration ( ) > System. * Choose General Configuration in the left-hand panel. * Choose Edit Settings. * server.xml settings Check that you changed on the new server.xml…

Et si vous cliquez sur le bouton "Commentaire" pour écrire un nouveau commentaire, est-ce que sous la zone de texte vous avez le choix entre "Visuel" et "Texte" comme sur mon exemple ? A mon avis sur ce commentaire en particulier, il est possible que ce soit parce que le "]" n'est pas séparé du mot suivant que Jira n'a pas…

Hi @MATHIEU LANNIEL , if you're not in "Text mode" in your comment, it should display the username "Display Name" instead of its Username (in this case the Username is the User ID from the company directory). For example, here's what I have when I mention a user on Jira : And here's the display when I specifically select…

Hi @Sara , at the moment this is the expected behaviour : roles are not copied when you create a new project with a Shared Settings. You would have to manually add them again. There is a ticket on Atlassian side to implement this feature, you can add your vote here : https://jira.atlassian.com/browse/JRACLOUD-60335 Let me…

Hi @pavanguru , you can have a look at Atlassian documentation regarding the migration from Bitbucket Server to Bitbucket Cloud : https://support.atlassian.com/migration/docs/plan-your-bitbucket-server-to-cloud-migration/ Let me know if this helps, --Alexis

Yes Jira 8.20.1 is an LTS release (previously named Enterprise). Also, that version of Java is compatible.

Hi @Srikanth , you should first upgrade to Jira 7.0.11 first, and then upgrade to the latest 8.20 version. You can have a look at the requirements here for Jira 7 : https://confluence.atlassian.com/adminjiraserver070/supported-platforms-749382629.html And here for Jira 8.20…

Then you can add to your JQL : AND status = "Fix in Test" That should be enough to only get tickets that are still in this status.

Hi @Kolya , Atlassian recently published the full documentation for REST API imports in Insight Cloud : https://developer.atlassian.com/cloud/insight/imports/workflow/ This explains how to prepare an import, start it and submit data all using the Cloud API . Let me know if this helps, --Alexis

Hi @PhilSpo , the rule keeps running against the same tickets because you added a new comment the day before, so Automation considers that it was updated since it last run. You could add a condition to target only tickets that have been in this status for exactly 7 days (this way after you add a comment on day 7 it will…

Hi @Dann Williams , you'll probably need to add parenthesis around your query to make sure the "AND" and "OR" statements are in the right order : (project = SmartVan OR project = Shops OR project = "BE Configurator" OR Project = "Product Data") AND (created >= 2018-01-01 AND created <= 2021-01-01 AND status not in (Green,…

Hi @Estelle Broihanne ! I'll continue in French as it might be easier to discuss your use case. Je pense qu'il n'est pas possible d'effacter "Start Date" car les tickets font partis d'un Plan, ce qui signifie qu'ils doivent forcément avoir une date de début. A mon sens, il est plus simple de passer par une règle…

Hi @Petr AST , what you can do is save your email text in a variable, and then use a branch to go into each subtask and send a notification to that subtask assignee, with the text taht you previously saved in your variable. It does send a notification for each subtask instead of on notification with multiple recipients,…

Hi @Daira Brack , yes in the case you're describing, you will need to pay for Jira licences on both company.atlassian.net andcustomer.atlassian.net. This is because the license is tied to the user account AND the Jira instance. Let me know if this helps, --Alexis

Hi @Cassie Sheng , at the moment it's not possible to change a Basic Task status or progress in Big Picture. However, they've shared in their roadmap that they plan to improve Basic Tasks features : they will add statuses, so you will then be able to show when a Basic Task is In Progress / Completed. Let me know if this…

Hi Cameron, I have a very simple question about Team '22 : what's the plan for next years event ? I think most of us are looking forward to meeting in-person since Team 20 was moved to a virtual event, and Team 21 was also 100% virtual. We're really missing the feeling of attending live events ! So we really hope to be…

Hi @Nikolaus Rupp , you will probably need to quarantine the infected server, and move your Confluence installation to a new system. You would have to copy the Confluence folders (installation and home folders), and adapt your configuration if needed. Or you can get in touch with an antivirus specialist to get rid of the…

Sorry, I was talking about the MySQL user : you're right the information is not in dbconfig.xml but in confluence.cfg.xml Next to the line you found with the MySQL connection string, there will be a MySQL user information : you should check that you have granted this user enough permissions in MySQL. You can find more…

Hi @Cloud Licensing , since you also have a reference to a SQL result in your error trace, it might be something with MySQL. Did you grant the same permissions to the Jira user on MySQL ? Did you also make sure that your Jira instance is pointing to the staging MySQL database ? (This can be checked in the dbconfig.xml file…

Hi @Cloud Licensing , are you sure that you're using a compatible version of Java on your staging env ? Otherwise, since you copied Confluence prod folders and database, you should not have any issues. So it might be because your Java binaries are not the same on both systems (especially if your staging system is more up…

Hi @Davide Ortenzi , I'm not familiar with Doxygen but there was another question about this integration that was resolved by using the HTML Macro. You should have a look at the proposed solution here : https://community.atlassian.com/t5/Confluence-questions/Confluence-and-Doxygen-integration/qaq-p/1023160 Also, there is a…

Hi @Tan Thiam Soon , I'm not familiar with AWS Fargate, but I've used Confluence in Docker before. What you do is have the Confluence binaries and JRE in Docker, and then mount external directories for the CONFLUENCE_HOME (where you will keep attachments, plugins, etc). You will also connect to an external database for all…

Hi @Neil Anthony Morada , I think this should be done directly in setenv.sh script and add this parameter : -Dsynchrony.port=8092 in the CATALINA_OPTS= line. You should of course first stop Confluence, make the change, then restart Confluence. 

Hi @Gina Sabella , what exactly are you talking about when you say "report on KB articles" ? Could you please share a screenshot maybe of what you're trying to do, or describe what is not working ? Many thanks, --Alexis

Hi @Tom Witherspoon , I've just tested this on my own Confluence Cloud site and it actually works fine : when I click on a link in the TOC, it takes me exactly on that title. I'm on Safari on MacOS, so maybe you should try another browser, or updating your current browser. Let me know if this helps, --Alexis

Hi @Kelly Healy , I've had a similar issue earlier this year when there was a bug on Confluence creating duplicate tasks : support had to manually delete them from the database. You might need to get in touch with support to get this sorted : http://getsupport.atlassian.com Let me know if this helps, --Alexis

Hi @Colin Bakker , there might be a few reasons why you're getting this error. I don't know exactly how you've setup authentication, but if you've linked Confluence to the Jira Directory then it might be an issue with this. This KB can help in this case…