Alexis Robert Community Champion

Hi @Danika DeGiulio , it is not possible to log time for other users in Jira, unless you have an addon like TImesheets by Tempo. I am not familiar with other addons but I'm sure others also have this feature. The basic "log work" action in Jira is very limited, and the action to log time for other people is definitely…

Bonjour @Vincent.Brichet , il est tout à fait possible d'avoir plusieurs produits Atlassian qui partagent la même URL. Par exemple, vous avez pour le moment http://vantiva.atlassian.net/wiki pour Confluence. Si vous ajoutez Jira vous pourrez y accéder via http://vantiva.atlassian.net/jira De même pour JSM qui sera…

Hi @Jan Vanherck , if you upgrade from JPD Standard to Premium, then all of your JPD licenses will need to be Premium. You can't mix Standard and Premium licenses on the same product. To check the price of the Premium licenses, you can have a look at this calculator : https://www.atlassian.com/software/pricing-calculator…

Hi @Martin Neal , is this a new install ? Did you remember to update the config files for JIRA_HOME for example : https://confluence.atlassian.com/adminjiraserver0904/setting-your-jira-application-home-directory-1188768789.html It could also be a permission issue with your database if you already went through the setup…

Hi @Michael Thompson , you can see the old/new pricing on this link : https://www.atlassian.com/licensing/future-pricing/cloud-pricing/pricing-tables This will help you understand better were the increase comes from. Some might be because you're requesting an upgrade, and also see the october 24 increase at the same time.…

Hi @Martin Neal , yes there is a way to check what Confluence version is LTS (long term support) if you're looking for a version that will be supported after July 2025. You can check this page on Atlassian website : https://confluence.atlassian.com/enterprise/long-term-support-releases-948227420.html You can see that…

Hi @Jerry O'Sullivan , anonymous users are, by definition, anonymous. This means no emails or profiles are linked to them, so there are no ways for them to "get updates". A user has to be logged in to use the watch feature. Let me know if this helps, --Alexis

Hi @Соня Гринь , you can try to get in touch with Atlassian support, they are the only peple who can bypass this message on your site. You can explain that you're in the process of updating your licenses and need to get access quickly to do this. You can open a ticket here : https://getsupport.atlassian.com Let me know if…

Hi @[deleted] , as far as I know there is no time limit on the redirection as the old URL will keep working, as per Atlassian documentation : https://support.atlassian.com/organization-administration/docs/update-a-product-url/ Let me know if this helps, --Alexis

Hi @Jinhui Kim , I think there might be a misunderstanding on your side on what "connected to a project" means. In this case, as you can see, the issue keys (DCCC2-85, etc) are referecing your DCCC2 project. The other issues on your screen are in the OBCMK2 project. What you're seeing is the result of a JQL search, where…

Hi @Cole Dickens , for JQL the syntax is a bit different, this is what you should use : cf[10066] = startOfDay() This way works fine in Automation too, so that should solve your issue. Let me know if this helps, --Alexis

Hi, this rule is fairly easy to create. As a trigger you can use "Scheduled" and put a date and time far in the future, this will still give you the option to run the rule manually when you need it. Then, the JQL is pretty specific to the Flag field, this is how you find issues flagged in the current sprint :…

Hi @Abhishek Ashok Dingre , getting this information is not possible out of the box in Jira. You will need an addon to get this type of reporting, there is unfortunately no way around it. The only workaround would be creating custom fields where an automation would add the time when the status is reached and then calculate…

Hi @Michael P_ O_Hara , while I don't have an exact answer to your question, I can point you to a webinar on the topic that was published recently by an Atlassian partner : https://appfire.com/resources/resource-library/videos-webinars/onboarding-made-easy This could at least give you an overview of the possibilities in…

Hi @Abbas Hayat , there are different levels of permissions and access to tools that you need to check to enable users in Advanced Roadmaps. I would use the following documentation from Atlassian as it shows all the steps you should follow to grant those permissions…

Hi @[deleted] , if you're sure that you've followed all the steps to be able to delete an organization (deleting/cancelling all linked products, removing domains) and the button is still not showing, I would advise reaching out directly to Atlassian Support : http://getsupport.atlassian.com Maybe you could try with another…

Hi @Bia Paz , this can easily be resolved by reaching out to Atlassian support : https://getsupport.atlassian.com/ They will add another Org Admin to your site. Let me know if this helps, --Alexis

Hi @Marcin Wejtko , usually for those kind of cases you can get in touch with Atlassian Support to replace an admin who has left your company : https://getsupport.atlassian.com/ They will be able to help you get this sorted. Let me know if this helps, --Alexis

Hi @Vera Valshonok , for those kind of exports where I'm well over the 1000 issues limit, I use a Google Sheet connector to extract the data from Jira : https://workspace.google.com/marketplace/app/jira_cloud_for_sheets/1065669263016 It works very well even with a large number of issues. Once you have added this connector…

Hi @HJ Yoon , to migrate from an XML export to Confluence Cloud, you will need to first import this XML into a temporary Confluence Server instance. You can use this documentation for this step : https://confluence.atlassian.com/conf711/restoring-a-site-1044782498.html Then you can use Confluence Cloud Migration Assistant…

Hi @Jeanne Howe , you can go to this page for Jira DC information : https://www.atlassian.com/enterprise/data-center/jira Other products are listed on the parent page too. And the documentation will be here : https://confluence.atlassian.com/enterprise/jira-data-center-documentation-472219731.html Let me know if this…

Hi @Pierangelo Repetti , you are right that deactivating a user will make them not count towards your Bitbucket license, even uf they are still associated with workspaces. You can have a look at the Atlassian documentation that explains the process to properly deactivate users…

Hi @tkavSQSP , I think this should be done with a pretty basic rule : first lookup the issues (that's where you have your JQL to search for the issues with your conditions) and then send an email. I think you made it very complex here where it's actually only 2 actions. Please see below and let me know if this helps.…

@Boris Berenberg - Modus Create you'll have to get stronger for the next release if you keep adding more features !

Hi @Rajat Samseriya , moving the product subscription to your client won't change anything on the email domain address. This is a technical feature and not linked to your subscription. In order to have the email come from your customer domain, you should follow this documentation…

Hi @Ben Hart , did you try using something like this : <span>{</span><span>{</span>webResponse.body.data.items.substringAfter(<span>"id="</span>).substringBefore(<span>"}"</span>)<span>}</span><span>}</span> I guess this would work better, let me know if it doesn't. --Alexis

Hi @Nick Hall , Atlassian Intelligence is only available when accessing content directly in Confluence. Users viewing articles from a JSM portal do not have access to any of the Confluence AI features. Even if they had Confluence licenses, they would then need to access the content directly in Confluence to view those. Let…

Bonjour @Patrice Casenave , les factures Trello sont disponibles dans l'espace Trello : Paramètres puis Facturation. Vous pouvez trouver plus d'informations sur cette page : https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/ --Alexis

Hi @Pavan , yes the binaries are the same between Server and Data Center. Changing the license from Server to DC will unlock the DC features. For your question on upgrading, it does not make any difference. Just make sure you upgrade with a valid license, because an expired one will prevent you upgrading. Let me know if…

Hi @Alexander , if you're on a Linux system for your Jira installation, then you could definitely have several partitions for attachments and use symbolic links to have them stored in a separate partition. You could also mount the partition on a specific path I believe. If you're on Windows, then I'm not really an expert…