Alexis Robert Community Champion

Hi @[deleted], you can have the time displayed as 24h format by changing the language from English (US) to English (UK). This will also change the way dates are displayed, but if you're fine with that it will achieve what you want. Let me know if this helps, --Alexis

Hi @Chiara Squilloni, you have to keep in mind that a license renewal (for Server, not Datacenter) is 50% cheaper than a first time purchase, so it would not be interesting for you budget-wise to not renew. If you chose to wait a few months, you would not be eligible for the "renewal discount" as it would be considered a…

Hi @Philippe Bouyssou, you will need to manually install the Oracle JDK, I'm not sure how this is done under Docker, maybe this thread can help you out. --Alexis

Bonjour Philippe, comme mentionné sur cette page, OpenJDK n'est pas officiellement supporté par Confluence. Il faut installer le JDK/JRE Oracle afin de respecter les recommandations d'Atlassian. Vous pouvez néanmoins enlever la notification si vous le souhaitez, sachez simplement que le support Atlassian pourra refuser de…

Hi @Charlie Misonne, on the latest Service Desk instance that I've setup, any email that is sent to the Inbox but not catched by the mail handler (because the recipient is not the one specified in the Mail Handler, or because of forbidden characters in the email body) will stay in the inbox, whereas all mail that is…

Hi @Kevin Pacheco, Trello will automatically convert some content as you mentioned with Markdown, a simple language to format text. You can't disable it completely, but you have workarounds to remove it as explained in this page. For instance, to avoid foo.sh being converted into a link to http://foo.sh, you shoud add…

Hi @Alexis Ramacciotti, in my experience, the unprocessed emails will stay in the inbox indefinitely if they are not catched by the email handler or manually removed. Let me know if this helps, --Alexis

Hi @Jason Wagner, this looks like exactly the issue described in this kb, you might want to have a look at the suggested workaround to fix it. Let me know if it works, --Alexis

Hi @Kiodex, this article describes how to proceed when migrating from one server to another. You will basically need to copy the contents of your home and application directory to the new server. Let me know if you have any questions, --Alexis 

Hi @Paloma Sonzogni, you will probably have to talk to the team resposible for databases or IT in your organization to be able to recover the admin password for Confluence, as you need access to the DB to do it. 

Hello @Paloma Sonzogni, you can try resetting the admin user password directly in the database and use it to grant yourself the rights you need, this is explained here. Let me know if you have any questions, --Alexis

Yeah because trello.com always redirects you to your boards when you're logged in. No way around that ... Why do you need to go back to the homepage ? As far as I know it only displays the login screen, so if you're logged in that's not very useful :)

Hi @[deleted], can you check that your base URL is correct and does include https if you have it enabled ? This might be the cause of this issue as XSRF fail refers usually to a problem with http/https. Let me know if this helps, --Alexis

Hi @Peter Silie, there is actually a button to go back directly to the Trello homepage: simply click on "Trello" at the top of the page, in the middle, where the logo is: Let me know if this helps, --Alexis

Hello @Craig Williams, you can see all the cards that are assigned to you in one screen here. There are also a couple powerups that can help you make a dashboard from several different Trello boards, like Screenful, Placker or Boards Sync. Let me know if you have any questions, --Alexis

Hi @Christos Moysiadis, the Upgrade Matrix should give you all the information you need: * no need to upgrade to intermediate versions if you're upgrading from 7.0 or later, so you can go straight from 7.3 to 7.12 * be sure to check on the Upgrade Matrix that you still are on a supported platform: for example, support was…

@[deleted], you could start by doing a database dump from your production instance and import it in your new database. Then, create 4 new VMs and copy the application folder for each as well as the home directory. You will need at this point to edit the configuration file for Jira/Bitbucket/confluence to point to your new…

Hi @[deleted], I am actually running Jira and Confluence on Azure VM and Azure DB, it's all working well so far. To do the migration on new servers, you can follow this guide for Jira and this one for Confluence. A few things to keep in mind: * Do your data migration to the new server first, and upgrade after, don't try to…

Hi @Damien Frutiger, what if you change the proxy_pass http://localhost:8080/; from localhost to the server IP where Jira is located ? Also, on Apache I usually have a "ProxyPassReverse" line in the host config (set to the same value as ProxyPass), maybe there's a similar config for Nginx ? --Alexis

Hi @Łukasz, for your first question, you can read the documentation to setup Apache, you will basically need to do the following: * Ask your internal IT team to add a DNS record for confluence.mydomain.com that will point to the server IP where you installed Confluence/Apache * Setup an Apache webserver and configure it to…

Hello @Gabrielle Curry, you will need to go to the Project Settings (it's the button on the bottom of the left hand side) and then check that: * in "Users and Role" menu you are in the Administrators group * in "Permissions" menu check what group is assigned for "Delete issues" I have made a screenshot for you to find…

Hello @Gabrielle Curry, you will find the "Delete" option in the "More" menu as shown in my screenshot below: Remember that you will need the "Delete Issues" permission to be able to delete tickets in your project :) Let me know if you have any questions, --Alexis

Hi @Alessandro Tondo, I had to setup a similar instance and I ended up doing the following: * create a DNS record (support.mycompany.com) on the internal DNS directory and the external one, so that agents only go through the internal networks and clients only go through DMZ/external network * define Apache rules to deny…

Hello @Tommy Tran, the documentation for Confluence 6.4 only mentions Oracle 12c Release 1 so it might not work properly. —Alexis

Hi @Richard Cross, in another post, Atlassian replied the following: ---- Thank you for reaching out to Atlassian Community! We understand your concern regarding the new CVE-2018-11776 vulnerability announced On August 22, by the Apache Software Foundation Our security team has investigated the case and we confirm that no…

good catch @Nic Brough -Adaptavist-, I'll edit my answer to correct this.

Hi @jimmo42, actually the latest version in Jira 7.12.0 ! You should first upgrade to Jira 7.0, and then directly to 7.12. This is because important changes were made between Jira 6 and Jira 7, so you will need a stepped upgrade. Be sure to have a look at the Upgrade Notes so that you know what to expect in term of changes…

Hi @Matthew Findlater, I'm not sure why the config tools gives you this error, but you can manually update the database settings to match the new driver by following the following documentation. Let me know if it helps, --Alexis

Hi @Innovación - Proyectos Compartidos, this article describes in detail how to reset the admin user password so that you can retrieve access to your client instance. Let me know if this helps, --Alexis

you mean like when you type 192.168.0.1:7990 it would redirect to mydomain.com ? I don't think that's possible unless you play with redirects, like this: RewriteEngine OnRewriteBase /RewriteCond %{HTTP_HOST} ^12\.34\.56\.789$RewriteRule ^(.*)$ http://www.domainname.com/$1 [L,R=301]