Alexis Robert Community Champion

sorry I edited the answer - it should be your bitbucket server IP

You just need to change these 2 lines: ProxyPass / http://localhost:7990/ ProxyPassReverse / http://localhost:7990/ to the actual bitbucket server IP: ProxyPass / http://10.0.0.X/ ProxyPassReverse / http://10.0.0.X/

ok so it might be because of your reverse proxy configuration, what does your vhost look like ?

Hello @Michael Husted, you should be able to simply update the Base URL in your BitBucket configuration as described here. Let me know if this helps, --Alexis

Hi @Саша Безсмертный, what is your license for, Jira Software or Jira Core ? you might want to look exactly at the license title on your Atlassian account and check what software you have installed on your server. Let me know if you have any more questions, —Alexis

Hello, the server ID is just used the first time to generate the license key, but that key is actually not locked to this server. You can use it on another server, it will work just fine. Just remember that you cannot have the same key on two production servers at the same time. Let me know if you have any questions,…

Hello @Monika Gottwald, this feature is available if you have created a Project with "Agility" template as described here, it's not available on any other Project type. You can see how to select "Manage Rules" in the below screenshot: Let me know if you have any questions, --Alexis

Hi @Alex Gates, for the time being this feature is only accessible on the Cloud version - I suggest you suscribe to this ticket to get any news on when that feature will be made available on Server. Let me know if this helps, --Alexis

Hello @Kevin, your license validity is from the day you purchase it, not from when you actually install/use it. --Alexis

Hi @Guido van Brakel, did you try to upgrade Bamboo with an expired license ? that would explain the message, as you can only upgrade with a valid license but can continue using Bamboo with the current installed version if you do not renew it. Let me know if this helps, --Alexis

Hi @Robert E_ Schneider, maybe you can take a look at the inline comment function, it seems that it could do exactly what you want: highlight a specific statement in a page with comments on what to change/check. It would show like this on the page: If you want to direct a user to a specific portion of a page, you can also…

Hi @Leslie Fleming, I'm not sure if you required end-to-end encryption for your instance but for all my Atlassian instances I'm now using Apache as a proxy to handle SSL certificates, port redirection, etc as I had too many issues with dealing directly with Tomcat. If that's a possibility to you, the setup is much simpler…

Hi @Padmasree P, when you start Jira, the Tomcat software will be started as well. You don't need to do anything else. You can find more information on these scripts here.

Hello @Padmasree P, with the .tar.gz file you will have Tomcat included, so you do not need to install it separately. You can setup Jira by following this guide. Let me know if you have any issues, --Alexis

Hi @lozog95, I think the instance sizing will depend not only on the number of agents but also how you use each component. For example, in Bamboo it's more about the number of plans, their complexity and the size of the projects than the number of users. For Jira you'll need more powerful servers if you have lots of custom…

Hello @Patryk Gapsa, this is very easy: you simply need to copy your license key and paste it in the "License" menu of your new Jira instance. You need to remember however that only one server can use that license at the same time. Let me know if this helps, --Alexis

Can you check with the process manager that you might not have another instance of the Confluence running ? You might want to maybe restart your server to make sure there is nothing else running too. 

Hi @Jessica Torres, you can easily check on what port your Jira or Confluence is running: simply check you <installation directory>/conf/server.xml and look at the top of the file for this: <Connector port="XXXX" This should give you the information you're looking for. The default port for Jira should be 8080, and 8090 for…

Hi @Peter Dyballa, I don't think the license menu has changed in Jira 7.8, you can still find it in Administration -> Applications -> Versions & licenses. Have a look at this page if you need help finding this setting. Let me know if this helps, --Alexis

Hello, have you setup SSL certificates in your Bitbucket instance through Tomcat or are you using a reverse proxy like Apache to handle HTTPS ? To setup HTTPS with tomcat, you can use this guide and if you're using Apache this guide will be useful. For the redirection, have a look at this page. Let me know if this helps,…

Hi @Juris Dāvis Veldre, you might want to try deleting and re-creating the Application Link that you have currently, this might help fix this error. --Alexis

Hello @venkatraj v.p., this article explains in detail how to proceed when switching databases. There is no problem moving from MySQL to PostgreSQL 9.2/9.3, you will be able to do so with the xml backup, no need to touch the db structure. Let me know if you have any issues, --Alexis

Hi, you can simply run this file: <installation-directory>\bin\start-jira.sh If you have any issues, remember to look at the logs in <JIRA_HOME>/logs/atlassian-jira.log for more information.

Hello, you don't need to compile the application. The tar.gz archive contains the binaries, you'll simply need to extract the archive and modify a few configuration files to begin the installation. What steps have you taken so far to begin the install ?

Hi @Padmasree P, you can follow this guide to install Jira on Linux using the archive file. I don't think there's anything specific to RH, you just need to have a JRE installed and you should be good to go ! Let me know if you have any issues, --Alexis

Hi @Petri Panula, you should be able to set this path in your bitbucket.properties file: plugin.bitbucket-git.path.executable=/opt/rh/rh-git29/root/usr/bin/git Let me know if this helps, --Alexis

Hi @Bem Mehret, it seems that something is wrong with the user directory, can you follow these steps to try and fix the error: * Disable and then Remove the JIRA Server directory. In Bitbucket administration > Accounts > User directory. * Click "Add Directory" and re-enter all of the necessary details. Let me know if this…

Hello @iloweb, from the logs, it seems that the error is coming from a database issue: Unable to establish a connection with the database. (Communications link failure You should check with your database administrator if something is broken. Let me know if this helps, --Alexis

Hello @Andrew Striletskyi, I believe this issue is adressed in this particular kb. Let me know if that fixes your problem. --Alexis

Hello @Timothée Quesada, I have a similar setup and it's quite hard to get it right because many resources are loaded on other URLs, you can't allow only servicedesk/*. Also, you can't guarantee that these resources will stay with the same paths/folder etc when you upgrade Jira, so it's a bit tricky. What I did in the end…