Alexis Robert Community Champion

Hi @Nick Gugliotti , what you're describing is exactly why Jira Service Management exists : it's a way to provide a portal to end users so that they can create tickets, without the need of a Jira license. You can read more on this page : https://www.atlassian.com/software/jira/service-management Let me know if this helps,…

Hi @Nick Gugliotti , you can have a look at the Supported Platforms page from Atlassian : https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html Basically, any Windows Server version is fine as long as you have the proper Java version running on it. I would suggest a Windows Server taht is…

Bonjour @[deleted] , vous allez effectivement perdre les informations du sprint en cours (vélocité, etc), il peut donc être intéressant d'attendre la fin du sprint avant de faire cette migration. A voir si c'est important pour vous de conserver des informations cohérentes pour les rapports de sprint. Sinon, il n'y a aucun…

* For A1 : if you verify your domain, you'll have a message saying how many accounts already exist. Check this article to do the Domain verification : https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/ * Yes this won't change the way external users access your products : they will have…

Hi @Rocsana Chereches , I've implemented Atlassian Access on a few occasions, so here's what I can say about your questions : * The Atlassian account manager is right : very often you're not aware of all the Atlassian accounts that are already used in your enterprise : free Trello accounts, Bitbucket, or even Free editions…

Hi @pokalav , as you've said it's currently not possible to mark required field with an asterisk on JSD portal fields. Possible solutions involve paid addons : * Workflow Essentials for Jira * Portal Styler for JSM Let me know if this helps, --Alexis

Hi @Rodriguez, Jhon Ronald , I think you're just missing something on the Trigger step : as shown on your screenshot, you can check the box at the bottom where it says "Run a JQL ...". You will have to provide the following JQL : status = "Waiting for customer"

Hi @Rajesh Konda , it is possible to do it using the branch component using your filter name : Let me know if this helps, --Alexis

This article gives you more details on the differences between the Jira Administrator and Jira System Administrator permissions : https://confluence.atlassian.com/jira064/managing-global-permissions-720412521.html#ManagingGlobalPermissions-sysadmin

Hi @Muraleetharan Ramaraj , it looks like you're not logged in as System Administrator : this means that you do not have permissions to install new addons. You should ask your System Administrator for this. Let me know if this helps, --Alexis

Hi @Nisha , yes it is possible to only show specific items on the Kanban board, and other items in the Scrum board. This is done with the board filters : you will have to set what issues are included in the board. You can also configure the board to map statuses to columns. This way, it is possible for example to show…

Hi @Rodriguez, Jhon Ronald , I think this rule should do the same are your legacy rule : Let me know if this helps, --Alexis

Hi @Gareth Morrison , yes it's possible to do a Bulk move to a sprint. You'll first need to go to the search page and look for your issues that are in the backlog with a query like this : project = XXX and Sprint is EMPTY Then click on the Tools button on the upper right side and select Bulk change. On the next screen…

Hi @Praneeth Gujja , you can have a look at the documentation here : https://support.atlassian.com/migration/docs/plan-your-bitbucket-server-to-cloud-migration/ Basically, today it's not possible to migrate the commit history, project permissions etc to Bitbucket Cloud : this means that only the repository will be…

Hi @laurent dumont , I think this is because of the error message "Jira Software est sous licence mais n'est pas installé pour le moment", this can happen if you've just performed an upgrade and the application did not load properly. I would suggest clicking on "Installer" to proceed with the app install, and then update…

For manual rules, the button to trigger it will be on a ticket but the rule itself can work on more than 1 ticket. It all depends on how you've configured it. But I don't think you can select a set of issues to run against.

Great news @Travis Scheffel , I'm a big support user and it's good to know that the system will have better response time now !

Welcome @Soumyadeep Mandal , happy to have you in the group !

Hi @Milan Chheda [INFOSYSTA] , great to have you in the group !

Hi @Tom Kakanowski welcome to the group !

Very complete article @Jaime Capitel thanks a lot for sharing !

Hi @Suzanne El Shafei , this is located in the issue view, on the right side under Automation : Let me know if this helps, --Alexis

Hi @Babeesh Chakkalakkal , your licence is not tied to a specific server : as long as you only use the license on one server at a time, you can move it to another server. To copy your data from AWS to your own server, you'll have to copy the application folder and its home. You will also need to move the database content.…

Hi @aokeeffe_guidewire_com , Epics are not part of the Sprint, their Stories are : this will not have any impact on the sprint velocity or your ability to close a Sprint. Velocity report is also based on the Story points that are specified for your stories (Epics should not have Story points estimates), so no impact there.…

Hi @[deleted] , if you have bought Jira Cloud for a new site, you can do a backup of your existing Free site and import it in your new paid site : https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/ If you've just converted your current Free site, there's nothing to do : the plan will change and…

Actually on this page you only need to check for incompatibilities (the first paragraph) : even if you do have different Applinks versions, they are most likely compatible.

Hi @Leonard Winck , you can find the copatibility matrix for Atlassian products here : https://confluence.atlassian.com/applinks/application-links-version-matrix-779174762.html As you can see, there are no incompatibility between Jira applinks version and Bitbucket Let me know if this helps, --Alexis

Good to know that you managed to carry out your upgrade ! If this is an issue with the Docker images, maybe @Dave Chevell can help.

Hi @Jeff Miner , if you need to keep track of this, you can always use a JQL query for this : reporter was jeff This way you'll have the list of all tickets where you were the reporter. Let me know if this helps, --Alexis

Hi @Adilson Junior , there are no links between time spent on an issue and Story Points burdown : the burndown chart is only decreased when an issue is resolved. Let me know if this helps, --Alexis