Alexis Robert Community Champion

Hi @Amel LAOUINI , I think the point of Next-Gen projects is that the team managing the project can make changes to the workflows, custom fields etc without impacting anyone else. That's also what is described in the Atlassian documentation on this…

Hi @Audra Bonacki , you can find some queries for Confluence on this page : https://confluence.atlassian.com/confkb/how-to-get-a-list-of-active-users-counting-towards-the-confluence-license-298978076.html

Hi @barry kimelman , you actually need to modify the query used in the gadget that's on your dashboard, not the dashboard directly. You can have a look at the documentation on how to edit a gadget…

Hi @Audra Bonacki , this documentation from Atlassian explains how you can create SQL queries to list all active users in Jira : https://confluence.atlassian.com/jirakb/get-list-of-licensed-users-in-jira-server-278695452.html Let me know if this helps, --Alexis

Hi @Andile Luvuno , the rules can't prevent someone from making a transition as they are executed after the action, this would be done as a workflow condition : https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Advancedworkflowconfiguration-conditions The condition you…

Hi matt.dubois@telestream.net , in the case you describe, the user A will have to pay for a license on each site : thre is currently no way to "aggregate" a user licensing accross sites, even if they are all part of the same organization. Let me know if this helps, --Alexis

Hi @Monique vdB , I have tried leaving and joining again the groups, but it's still not showing for me. Any ideas on how to fix this ? Thanks !

Hi @John , it is possible to display the priority in text instead of an icon : you need to go to Board Settings and then Card Layout and select Priority in the list of fields to show in the backlog. This is how it will display : You can have a look at the documentation here…

Hi @Ian Lavers , the minimum requirements are the same than for a Server installation : you only need to update the license key to move from Server to Data Center. This means that you can have a look at the official documentation for Server…

Hi @Carey Liang , this is because the action "Edit issue fields : Reporter" does not apply to the issue you create at the beginning : it applies on the issue that triggers your rule. You will need to set this field in the "Create Request" block : Let me know if this helps, --Alexis

Hi @Pedro Felgueiras , you first need to apply the Data Center licenses to the addons and afterwards to Jira Software and Jira Service Desk. Otherwise the addons will pop up as incompatible. Le me know if this helps, --Alexis

Hi @Sunny , that's because in Jira Cloud, Automation is bundled with your subscription whereas it's a separate Marketplace addon for Server and Data Center : https://marketplace.atlassian.com/apps/1215460/automation-for-jira-server?hosting=datacenter&tab=overview You'll have to install it if you want to have it in your…

Hi @Jennifer , you can have separate portals in Jira Service Desk : you just need to create a new Jira Service Desk project and it will have its own URL and portal. This way you can set permissions so that the other company only sees the Portal #2, and you current customers only see the Portal #1. let me know if this…

Hi @Chiara Spadavecchia , yes it is possible to create issue links (blocks, clones, etc) with a CSV import. You'll need to have one column for each link type. You can have a look at the documentation here : https://confluence.atlassian.com/jirakb/import-issue-links-from-a-csv-file-in-jira-server-740262715.html Let me know…

Hi @[deleted] , instead of the LABEL IN query, you should try with an AND operator : labels = Staffing AND labels = QR_202103 AND labels = QR_202106 AND labels = QRCandidate_202106 Let me know if this helps, --Alexis

Hi @[deleted] , it's very easy to move products to another organization, the process is explained here : https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/ This will be available in admin.atlassian.com then Settings -> Details and you can transfer products from this…

Hi @JBL , this feature will be delivered in Jira 8.16 that will release soon, as you can see in the following ticket : https://jira.atlassian.com/browse/JRASERVER-72187 This means that the CSV export will have the information if a comment is public or internal. Let me know if this helps, --Alexis

Hi @Mukthadir Sikdar , you can use the following rule : Then you can copy it and use it for any other status you need to synchronize. Let me know if this helps, --Alexis

Hi @john_trasler , here's the current color code for Jira epics : Let me know if this helps, --Alexis

Hi @aleff.silva , at the moment it is not possible to use Custom Domains on Jira Cloud. When it is available next year, it will be for the whole Jira instance and not only for the Customer Portal. If you need custom domains now, you can have a look at the addon Refined for Jira…

Hi @Áron , if you trigger your rule when the transition happens, then you can use the smart value {{now}} as this will capture the date at exactly the moment that the status changed. Let me know if this helps, --Alexis

You can go to the admin page and then Applications, here you'll see all your Jira apps and the user attached to the licenses.

I don't think it's possible to get this using JQL. You will need an addon, like Automation for Jira or Scriptrunner.

In this case you can use the Get Groups method : https://docs.atlassian.com/ConfluenceServer/rest/6.14.1/#api/user For example : * <a href="http://example.com/confluence/rest/api/user/memberof?username=jblogs" target="_blank" rel="nofollow noopener…

Hi @Stanislav , you can have a look at the following documentation that describes how to get Group information with the Confluence API : https://docs.atlassian.com/ConfluenceServer/rest/6.14.1/#api/group-getGroups Let me know if this helps, --Alexis

Hi @hristo.iliev , this is the way to import tickets in a project. The only thing that you need to do is click on the "Don't map this field" list and select the Jira field that should be used. This is done so that Jira can understand what Jira fields match your CSV fields. Also, keep in mind that you need to have the…

Hi @Matthias Freitag , unfortunately if you are migrating to Jira Data Center, you will not be able to keep Jira Core. You will have to move the Jira Core users to a Jira Software license. There is no need however to do a new installation, the move from Server to Data Center is done simply by changing the license key. Let…

Hi @Claudio Gomes , if you mean tickets that were resolved in the last 24 hours, you can use this : resolved >= -24h Let me know if this helps, --Alexis

@M Amine oui c'est vrai que la traduction n'est pas toujours très bonne dans Jira, que ce soit sur Server ou sur Cloud ...

Bonjour @Tinker Fadoua @Dave LIAO et @Manon Soubies-Camy ! Content de pouvoir rejoindre ce groupe et échanger en Français avec le reste de la communauté francophone 🙂