Alexis Robert Community Champion

Hi @Maria Voudouri , as long as your users have access to the portal, they will be able to browse the Refined portal (and Confluence spaces associated in Refined). So yes, both internal and external users can use Refined. Let me know if this helps, --Alexis

Hi @Andrew Barnes , any new binary release is considered a version for Atlassian. It means that for example, if your subscription is active until July 1st and you want to upgrade Bitbucket on August 1st: * if version 7.6.3 has been release on March 1st : you can install it as it was released when your subscription was…

Hi @promod.mathew , at the moment there are no reporting capabilities built-in for Insight. You can have a look at this comparison table for Cloud and DataCenter features : https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-insight-in-cloud-and-server/ You will have to use a…

Hi @Ken Shum , these are different roles : * Service Desk Team is for the Jira Service Management agents that will answer issues raised on your portal * Service Desk Customer is for your Portal users, they will create issues for your support team You can look at the documentation from Atlassian on this topic…

Hi @Jiří Josefus , in order to move forward with your migration, you can generate a trial license for Confluence Data Center and apply it to your instance. You will then be able to upgrade it, and migrate your data to Cloud. The only restriction is that the trial license should not be used for production purposes, so you…

Bonjour @Salim Hammar , sans faire de restauration d'une sauvegarde, je te confirme que ces données sont perdues : quand le Custom Field est supprimé, toutes les données qui y sont rattachées sont aussi supprimées. -Alexis

Hi @Sesegma Tsydypova , usually this is not possible, as the Jira database model is very often updated between versions. It might work in some cases when there's not many changes, but from 8.20 to 8.14 I don't think it will work. Let me know if this helps, --Alexis

Hi @Dawid Ankowski , you can get this information thanks to the following REST API : https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-project-roles/#api-rest-api-2-role-id-get Basically you'll need to get the role ID first, and then pass the project key and role ID to get a list of users in return.…

Hi @DAGAN SOULEIMAN , if you don't see the licence keys, it might be because when you placed the order (with Atlassian or with a reseller) you did not provide the same email address than the one on your Atlassian account. You should get in touch with your reseller, or Atlassian directly if you have the order forms…

Bonjour @soinard , je pense tout simplement que tu n'es pas administrateur du tableau, normalement c'est bien sur ce menu que tu dois avoir l'option pour fermer le tableau. Tu peux normalement voir les membres du tableau et qui est admin, c'est affiché à droite du nom du board. Bonne journée, --Alexis

For example, to do a "git clone" command : git clone https://alexis@bitbucket.org/mycompany/repo.git This would trigger a prompt for your password : this is where you can paste your app password.

Hi @Artem Bourak , there is a special field in Insight called "Status" that you can use for this. You can define your own statuses and change it with Automation or manually : https://confluence.atlassian.com/jirakb/update-insight-object-status-to-expired-using-automation-1072219008.html In your case, you can just add the…

Hi @Vrndavana Hari Das , you're allowed to have multiple sites on the Free plan, tthat's OK. The limit is actually for paid users : on the Standard and Premium plans, you a user has access to 2 Jira instances, then he'll need to pay twice. On the Enterprise plan, a user can have access to multiple sites with a single…

Hi @Tim Skov Jacobsen , you can find the latest official versions here : https://hub.docker.com/r/atlassian/bitbucket-server Then you'll need to check which version is suitable for you : there's the LTS one (7.17) or the last build (7.19). All of these versions are compatible with Bitbucket Server. Let me know if this…

Hi @susanpyne1 , Bitbucket app password should be used when you're connecting your Git client to your repository, or when you're using Git commands in the terminal. For logging to the website to browse the repo, you should use your standard Atlassian account password. Let me know if this helps, --Alexis

Hi @Andy Finley , you can remove the last "AND labels != review" as labels do not differentiate on upper/lower case. Then your filter should work fine. Let me know if this helps, --Alexis

Hi @Erin Blomert , as you've said, the issue with JQL search is that you can't start the search with "?" or "*" wich are wildcards. However, the following works to find any issue with ABC in the field : summary ~ "ABC" I think maybe you forgot to use quotes around your search. You can also vote for the feature to use "*"…

Hi @Sokratis Kontos , Cloud site migration can indeed be used to move your Jira site to the new Enterprise organization when it's created. This feature can be used to merge your Jira site with an existing or new one. Otherwise, if you want to keep your instance and only move it to the new organization, this is done in the…

Hi @Eric Roetenberg , you can find this information here : https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/ Specifically, if you need to whitelist IP addresses the full list is available on this page : https://ip-ranges.atlassian.com/ Let me know if this…

Hi @Nofar Ben Kereth , this is because the smart value for fixVersion is a list, so you can't juste use it like that. If you want the versions name, you should use this : {{issue.fixVersions.name}} Let me know if this helps, --Alexis

Hi @Robert Egan , what I usually do in this case is go to the database and get the entire directory information : select * from cwd_user And import the result (simple copy and paste) in Excel. Then you can just use the "Duplicates" function to get the duplicate user. Let me know if this helps, --Alexis

Bonjour @Géraldine Rorive , pour l'instant aucune de ces fonctionnalités ne semble déployée ni sur l'offre Standard, ni sur l'offre Premium. Je pense qu'il faut juste patienter un peu plus avant de les voir sur nos pages Confluence ! Généralement, Atlassian ne donne pas de dates fixes pour la disponibilité de ces nouvelles…

Hi @Frank Rolsted Jensen , since you're using an old Confluence version, you will need to upgrade to a more recent version in order to migrate to the Cloud. This is due to the Cloud version having many new features that are only compatible with recent Confluence Server versions. With Confluence 5.7.1, you should be able to…

Hi @Ville Manner , you can change this setting in Issues -> Issue features -> Time tracking. The URL is like this : https://mycompany.atlassian.net/secure/admin/TimeTrackingAdmin.jspa Here you can set the display to hours, days, or mixed : Let me know if this helps, --Alexis

Hi @Malin Rathjen , you can have a single Organization that will host 2 separate Jira instances, and share Atlassian Access configuration based on your email address domain. This way, all users will use the same Atlassian access subscription, and will be able to use their own Jira instance. You can find more information on…

Hi @[deleted] , the easiest way to do this would be to add a new Custom Field called "root cause" for example, with a few values that you could choose as options. Then, this field would not appear in the customer request screen, and would only be available to Jira Service Management agents. First, create and add the field…

Hi @Yulia Zhyliaieva , this is because the Epic creation button is on the Epics panel in the backlog, as you can see in my screenshot : This is how you can quickly create an Epic in the backlog Let me know if this helps, --Alexis 

Hi @Yuval Zaltz , this is very easy, since you can add HTML to your banner : you can add a link using the <img> tag. For example : <div class="aui-message aui-message-info" style="text-align: center;">This is my banner !<br /><center><img…

Hi @Anderson Hsu , it doesn't looks like this feature is available, but there's a feature request here if you want to vote for it : https://jira.atlassian.com/browse/CONFSERVER-44340 There might be a workaround mentioned by a user on this ticket, to trigger a reindex with a curl command : curl -u USER:PASSWORD -X POST -H…

Hi @Thibault_O_ , have you tried without using a Configuration file ? It's usually generated automatically after the import, so you can use it for the next one. Let me know if this helps, Alexis