Alexis Robert Community Champion

Hello @vishal03kadam, to bulk move issues from one project to another, you can simply go to the search page of your Jira, search for the issues you want to move, and then click on the "Tools" button on the upper right side and select "Bulk Change: all xx issues". This will send you to a screen where you can select what…

Hello, the documentation can be found here, when using the .tar.gz file you should refer to "upgrading manually" in the Atlassian documentation. Hope this helps, --Alexis

Hi @James Liu, it doesn't matter what type of installation you used the first time, you can always use the .bin or .tar.gz file to perform an upgrade afterwards. The difference is that the .bin file will prompt you for some settings that you would otherwise need to edit in the Confluence configuration files (like home…

@Valentin Chareyre, very often providers will not allow non-standard ports (like 7990 for Bitbucket) to be reached from outside as a security measure. I am not familiar with OVH, but Amazon EC2 or Azure for instance will let you manually open a port on a VPS on the security panel. What OVH service are you using for your VM…

Hi @Valentin Chareyre, what provider do you use for your VM ? Have you checked that the security scheme allows for inbound connections from outside ? Let me know if this helps, --Alexis

Hi @jozwikjp, from my experience, when cloning a server you do not need to change its server ID. If the server is going to be used as a test server, after cloning and getting Confluence up, simply get a test licence from your Atlassian account and paste it in Confluence Licence administration page. Let me know if this…

Yes, the application will automatically reconnect when the database becomes available. --Alexis

Hi @Stefan Katz, you should shutdown the Bitbucket application before your Oracle maintenance, otherwise it will throw an error when the database goes offline. Regards, --Alexis

Hi @Marcel Heelein, can you first check that the server where you want to install Jira has access to your SQL Server instance ? You can test this with telnet: telnet my.database.ip 1433 This should at least confirm that there are no network issues. Can you also check what port SQL Server is using ? As you have a named…

Hi, you would need 2 separate licenses for these products, as far as I know Atlassian does not provide "bundles". Let me know if this helps, --Alexis

Hi Mark, you don’t need to generate a new license key, the old one will work just fine. You just need to make sure that the old server is not running at the same time than the new one. Let me know if this works, —Alexis

Hi Aaron, I think this page should help you to connect SQL Server using WIndows auth: https://confluence.atlassian.com/jirakb/setup-windows-based-active-directory-authentication-with-sql-server-720407218.html Let me know if it works, --Alexis

Do you see a confluence java process on your server ? It's weird because you don't have any errors on your logs so confluence should be up and running.

Hello Matt, I don't see any errors in this log, what are you referring to when you say "r it receives the following errors" ? What exactly is the problem after you start Confluence ? is it inaccessible ? can you see the java process using the ps command ? Cheers, --Alexis

Hello, as shown in this page Confluence is compatible with MS SQL 2012, so this build should work fine. Cheers, —Alexis

Hello, you should indeed rebuild the index, this will solve your search issue as you guessed it :) Cheers, --Alexis

Hi, basically you just need to make sure that both servers are not running at the same time with the same licence. So you can simply shut the old one and start the new one with the same licence and it will work. Cheers, --Alexis

Hi, so the migration is 2 steps: * Moving the files: confluence home and confluence binaries, you can follow this guide * Moving databases: you'll need to update some configurations files, you can follow this guide If you read both pages, you'll see that Atlassian does not recommend using xml backup files to restore…

Hello, if you're migrating the database why don't you just take a dump from the old MySQL instance and import it into the new one ? That should work fine and will be faster than using the xml backups. Let me know if you need more details, --Alexis

Hello, you could simply generate a dev licence on you decomissioned server and replace it. If you don't know how to update the licence just check this page. Let me know if it works, --Alexis

Hi, can you check if you have a confluence script in /etc/init.d ? Otherwise, follow step 5 from this guide to create it: https://confluence.atlassian.com/doc/start-confluence-automatically-on-linux-183148.html And then you can simply go back to my previous post to add the service on startup. Cheers, —Alexis

Hello, what AMI are you using ? I have checked on the "Amazon Linux 2" and have done the following to enable a startup script: sudo /sbin/chkconfig --add MyService sudo /sbin/chkconfig mysqld on Then you can check that you service is properly configured: sudo /sbin/chkconfig --list MyService Let me know if it works,…

Hi, can you check if you have any output from your startup script with "journalctl -xe" ? It should give you some hints on why the script fails. Cheers, --Alexis

Hi, this setup should work fine, you just need to make sure that: * your test instance does point to the test DB in your dbconfig.xml file in JIRA_HOME * your JIRA_HOME is actually properly set up * you have the test url set as the base url on your test instance, otherwise all your links will point to the prod instance Let…

Hi, why don't you manually configure the database ? if Jira is already running you should be able to edit the dbconfig.xml file in your JIRA_HOME as described in this guide. Let me know if it works, --Alexis

Hi Frank, I think this is because the version you're using is not officially supported but will probably work fine. You'll only have an issue if you try to get support from Atlassian because they will then ask you first to get a supported version to run Jira :) For the JRE_HOME/JAVA_HOME error, this is because Jira doesn't…

Hello, if you do not renew the licence you will still be able to use Confluence. You only lose access to support and future updates if you don't have an up-to-date licence. Cheers, --Alexis

Hello, you should not have any issues running both Confluence and Jira on the same server, just make sure that you have enough ressources for both, especially memory-wise. Confluence runs on 8090 port and Jira on 8080 port so you should not have any conflict here. Both will use difference databases on your MySQL DB, you…

Hello, I know that Duo Security provides 2FA for Jira and Confluence, you might to have a look at their offer. Usually you can create groups with different security settings on these platforms. Cheers, --Alexis

Hi, you should probably just check the add-on page on the Marketplace, it will be clearly shown what versions are supported. Otherwise, just connect to the Marketplace from Confluence and you'll see what plugins are eligible to upgrades. --Alexis