Alexis Robert Community Champion

Hello, you can set a default home page for all your users easily with this guide ! It's pretty straightforward, let me know if you have any issues. --Alexis

Hi, if you get 302 redirect then there is somewhere a configuration that forces new.blue-company.com to redirect to old.red-company.com Maybe something that was set up before you switched to this new domain, but I would advise to check with your IT team to find out. You will need to investigate this issue but I think…

Good news then ! Make sure to mark this topic as "resolved" then :)

Hello, you can try to stop Jira, maka a backup of this directory and all its sub-directories: $JIRA_HOME/caches/indexes and then remove that directory and all its sub-directories: $JIRA_HOME/caches/indexes Then start Jira and do a full reindex. Let me know if it works, --Alexis

Hello, did you try to just stop and restart Jira on the server ? Usually the logs will have some meaningful information, you can check them at <JIRA_HOME>/logs/atlassian-confluence.log Let me know if it works. Cheers, --Alexis

Hello, how many vCPUs and RAM do you have on this VM ? Can you also check that you don't have the XML backup enabled as it can impact performance. Cheers, --Alexis

Hello, you simply need to copy the existing licence key to your new server. The only thing to keep in mind is that you should not have both servers running at the same time, with the same licence. So remember to stop your old server when you migrate to your hosted server. Let me know if it work. --Alexis

Hi, do you see any specific HTTP code with the analysis tool ? something like HTTP 302 for example. A test that you could do is change the Bitbucket base URL to the IP address and check that you're not redirected in this case. Cheers, --Alexis

Hello, You will not lose your licence, it will be properly migrated as you follow the guide you're refering to. Cheers, --Alexis

Hi Paul, can you check with Chrome devtools what is happening in terms of redirections when you go to new.blue-company.com ? You can access this tool simply by Right-Click -> Inspect and then select Network tab and load new.blue-company.com Cheers, --Alexis

Hi Ross, if you're using Jira Cloud then I'm afraid this option is not configurable if you look at this table. However it seems that you can authorize your cloud instance to send emails on behalf of your company domain if you look at this page, might be worth a try Cheers, --Alexis

Hello, in the Outgoing Mail administration menu, you can configure a "From" address. It is explained in this guide: https://confluence.atlassian.com/adminjiraserver071/configuring-jira-s-smtp-mail-server-to-send-notifications-802592930.html The option you're looking for is the third field as shown in this image: What is…

Hello, on Windows you can set directly Jira server port to 80. It's very simple, you can follow this guide. Let me know if it works ! Cheers, --Alexis

Could you check what the renderer of the comment field is. * Admin -> Field Configurations -> The field configuration of your project -> Find Comments It should be wiki renderer: Cheers, -- Alexis

Hello, can you check that you have correctly set the Base URL as shown here: https://confluence.atlassian.com/bitbucketserver/specifying-the-base-url-for-bitbucket-server-776640392.html It should work fine if you have new.blue-company.com set here. Let me know if it works, Cheers, -- Alexis

Hello, you need to grant the proper permissions to the user specified in bitbucket database configuration. You will have to do "GRANT CREATE TEMPORARY TABLES" on your MySQL instance. Cheers, -- Alexis

Hello, usually, simply writing the issue key without anything else (no # or []) should be enough. Have you tried that ? Cheers, — Alexis

Hello, HTTP 503 means Service Unavailable, can you please check the Jira logs in <jira-home>/logs/atlassian-jira.log to see if anything pops up ? If you installed the trial on a server that has not enough ressources, it might crash the Jira process and end up with an error like you're experiencing. You can simply try to…

Hello, it would indeed be useful to check the logs when you're using Jira and noticing it's slow. How do you access Jira: do you have a DNS set up or using the IP:Port directly ? The VM sizing seems good to me so your performance issues must come from something else, network issue for example. Cheers, -- Alexis

Great ! if it works for you, then can you please mark my answer as "Accepted" ? Thanks :)

Can you provide more logs and some more details on your instance ? 

Hi, you can find your answer here: https://community.atlassian.com/t5/Feedback-Forum-articles/How-to-earn-badges-on-Atlassian-Community/ba-p/729801 Short answer: the more you participate in Atlassian Community (posts, likes, articles, ...) the more badges you'll get :) Cheers, -- Alexis

Hello, what kind of changes are you talking about ? If you're thinking about projects configuration, workflows etc there is no way to only export/import those settings natively. However, you could have a look at this plugin to see if it meets your…

Hello, did you follow the steps from this guide: https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html ? How did you configure the Incoming Mail settings in Jira ? Cheers, -- Alexis

Hello, can you check the logs on your Service Desk instance at this location: <jira-home>/logs/atlassian-jira.log and paste the relevant part here ? Cheers, -- Alexis

Hello, I think the best way to go is to separate your migration in two steps * Migrate your existing instance and DB to Linux * Upgrade your JIRA instance to the latest version For 1. you should download the same version you are currently running on the Atlassian archive…

Hello, for JIRA you will only need to update the database and any attached file that was created since you switched as well. The home directory contains the plugins as well, so make sure that you have not installed any new plugins on the old instance. Cheers, -- Alexis

Hello, did you choose the integrated database option when setting up the trial instance ? if yes you can try accessing it using this guide: https://confluence.atlassian.com/jirakb/accessing-jira-s-h2-embedded-database-776818136.html You might then be able to recover the data from your trial instance. Did you have a lot of…

Hello, are you sure the MySQL tables are empty when you are reinstalling Confluence ? you might need to drop and recreate the database to make sure it's in a clean state: https://www.liquidweb.com/kb/delete-a-mysql-database-on-linux-via-command-line/ Cheers, Alexis 

Hello, to achieve this you will need to: * create (or ask your internal IT team) a new type A record helpdesk.company.com on your company DNS management system that points to your Service Desk instance IP. * on you Service Desk instance, if you're running Linux you can run the following command to redirect port 8080 to…